Depaula Ford/ Collision Inc
We’ll create a written estimate of what’s recommended to complete the repair, and we will offer OEM Parts. In addition, if there is other service work that is required to restore your vehicle to pre-accident condition, we have Certified Service mechanics on hand. We will review this estimate with you and address any questions you may have. Our collision center prides itself on being the best in the capital district. Our superb mechanics can handle anything from collision repair, restoration, to minor touch ups and detailing. We offer : Guaranteed Paint Match Free Estimates Free Loaner Cars / Replacement Transportation Full Service Detail Department Full Accessories Installation Team 2 State of the Art Frame Machines Lifetime Warranty on EVERY body or paint repair we perform!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Paint has dirt in it, back side of fender was never painted, found loose bolts on grill
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Professional from start to finish. Car looks great!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
They did good work
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice work. Ken was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job
Customer Service - 5.0/5.0 -
Ken was excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Depaula Collision for repair work.
Repair Quality - 5.0/5.0 -
The repair work done to my vehicle was excellent.As I expected it would be.
Customer Service - 5.0/5.0 -
When I picked my vehicle up,a Depaula Ford representative took me to my vehicle.We went to the cashier,I paid for the job and left.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The work was excellent, despite the inconveniences of walking 2 1/2 weeks and trying to dry a wet interior.
Repair Quality - 5.0/5.0 -
Awesome job on replacing my rear end after getting rear ended at a red light. Job was completed in 2 1/2 weeks as indicated. My only concern was: Progressive customer was under insured, $10,000 NYS minimum. I was told the job would cost $10,000 to $12,000 and I therefore must go thru my insurance, State Farm, who required I pay $500 deductible. As a poor senior, I had to choose between paying medicaid/medicare $522 monthly payment or pay $500 deductible. I had no choice. I had cancer surgery Nov. 28, 2025. So the only way to get my car repaired was to WAIVE THE RENTAL CAR FOR 2 1/2 WEEKS and have Progressive pay. I was told DePaula employee had a special contact at Progressive and would see if he could work it out, as long as I WAIVED THE RENTAL CAR. So I walked everywhere for 2 1/2 weeks, including a mile to and from cancer surgery. The paperwork I receIved at pickup showed a total of $6,999, leaving $3,000 that could have gone to a rental car. Huh? I have severe arthritis in both knees and a recently dislocated hip. Have y'all any idea how much pain I was in walking 2 1/2 miles to the store with an empty wagon, and then walking 2 1/2 miles home with a full wagon? They don't clean the snow off the sidewalks, especially at intersections. Snowplows pile up the snow on the sidewalks at the intersections. Really bad side effect of WAIVING THE RENTAL CAR. Thank you for listening. As a senior, I felt intimidated by DePaula employee. He told me I could take the payout and go somewhere else. Huh? So, I HAD TO AGREE TO WAIVE THE RENTAL AND SUFFER ADDITIONALLY from an accident I did not cause, just stopped at a red light, one block from home, with $3,000 leftover from the job. Who pocketed the $3,000?
Customer Service - 5.0/5.0 -
The service was excellent, being shanghaied as a senior wasn't.
Returned Clean
My Experience - 5.0/5.0 -
Being able to get though to talk to an associate keeping me posted on were car repairs and time schedule was at.I would have liked to have had more time with a technician making sure car is in all working order. Other wise the integrity and care seem to generate from the collision team.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vince was great and everything came out great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The gentleman who handled the intake for my car was incredibly friendly and professional. He made the entire situation much easier for me, and even took the time to add air to my tires—which I genuinely needed before I arrived. I’m very grateful for the assistance he provided. Excellent service!
My Experience - 5.0/5.0 -
From the beginning to be end, you guys have been wonderful. From getting me in right away, to fixing it very quickly and my car was cleaned inside and out on top of it all. Everyone was so nice from the girl at the desk setting it all up, to the gentleman who walked me over to sign the papers to get it back. If I am to purchase a vehicle any time soon, you are where I will go. Thank you so very much, to all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional group taking on a lot of responsibility and doing it well !!
Customer Service - 5.0/5.0 -
Same
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Reese was very helpful
Customer Service - 5.0/5.0 -
Reese was very helpful and communicated every step of the process with me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Under-promised and over-delivered in terms of completion date. Work done much sooner than anticipated and that meant high degree customer satisfaction.
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous professional
Customer Service - 5.0/5.0 -
Paige and the other young man who works w her fantastic!!