Dewey Collision Center
In operation 17 years.
Dewey Collision Center is a trusted, full-service collision repair facility dedicated to restoring vehicles to their pre-accident condition with precision and care. Serving Ankeny, Des Moines, Pleasant Hill, Altoona, and Johnston, our experienced team delivers high-quality repairs on all makes and models, including domestic, import, and high-end vehicles. We take pride in providing accurate estimates, expert craftsmanship, and a seamless repair experience by working directly with all major insurance companies. From minor dents to major collision damage, our certified technicians use advanced equipment and proven repair methods to ensure every vehicle meets the highest safety and quality standards. At Dewey Collision Center, customer satisfaction is our top priority. We offer free estimates, assist with towing when needed, and help coordinate rental vehicles to make the repair process as convenient as possible. Our commitment is simple—deliver exceptional repairs, clear communication,
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
1 0 out of 10 g reat job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr Burkett was a pleasure to work with the whole team and staff I can't say enough Great job
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
No problem
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
No problem
Returned Clean
My Experience - 5.0/5.0 -
I just picked it up this morning and have been at work all day. Great to have my wheels. I was very appreciative of Breanna’s assistance and feel that I will be listened too if something appears as I drive it now! THANKS for a loaner when it was possible!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A Big Thank you to each person that worked on repairing my shattered back window. Thanks for the opportunity to be satisfied with your repair. BreAnna was super great to work with. I was extremely sorry that you didn't have a loaner that I could either rent or use, was the only hardship I endured as there were no rental cars available in Ankeny or Des Moines that first week either, to many graduations at that time!! At 90 years old, I should have been content to just sit down and wait, but no...a graduate graduation in Milwaukee for my granddaughter, a memorial service at Iowa City, a Baptism at West Des Moines, Cemetery visits for Memorial Day across southeast Iowa, AND my calendar was full of work events every day I wasn't going somewhere else, as I am on the Iowa State Event Staff and that week--was ISU Graduation!! The next week was Odessey of the Mind. Thanks to great co-workers I didn't miss any work ,(nor did I miss any social functions!! I'm sure this was my busiest three weeks of the year to be without a car!! My apology for any anxious telephone calls to you but hopefully this note helps you realize why I was anxious. Thanks again for fixing the back shattered window so it looks as good as new!! I know you were trying to get me a car, as soon as possible, I was able to rent a car the week after graduation and BreAnna brought a loaner out the last couple of days, since I had returned the rental thinking my car would be available, so I had a way to get to Ames. I did have to smile...the inside was obvious gone over and was cleaned, I didn't find a bit of glass anywhere. However, the inside of the back door was covered with "boot marks" whoops...I know it was missed. I just smiled, a little soap and water changed that. I did appreciate all your cooperation in not having to "total" the car! I like my Escape as I can get in and out so easy since it is on a truck chaise. Thanks again for your good work, and having driven the car now a week, it all seems to be working O.K. I certainly learned my lesson and will make sure the garage door is always totally completely up each time I raise it!!!! I want you to know I appreciate all you did, and use my example of frustration to let all of you know don't ever stop working...being around people is the best medicine there is and it can't be bottled or purchased you just have it from keeping on going!!! Thanks again. I feel blessed to have my car back. Mary
Customer Service - 5.0/5.0 -
A Big Thank you to each person that worked on repairing my shattered back window. Thanks for the opportunity to be satisfied with your repair. BreAnna was super great to work with. I was extremely sorry that you didn't have a loaner that I could either rent or use, was the only hardship I endured as there were no rental cars available in Ankeny or Des Moines that first week either, to many graduations at that time!! At 90 years old, I should have been content to just sit down and wait, but no...a graduate graduation in Milwaukee for my granddaughter, a memorial service at Iowa City, a Baptism at West Des Moines, Cemetery visits for Memorial Day across southeast Iowa, AND my calendar was full of work events every day I wasn't going somewhere else, as I am on the Iowa State Event Staff and that week--was ISU Graduation!! The next week was Odessey of the Mind. Thanks to great co-workers I didn't miss any work ,(nor did I miss any social functions!! I'm sure this was my busiest three weeks of the year to be without a car!! My apology for any anxious telephone calls to you but hopefully this note helps you realize why I was anxious. Thanks again for fixing the back shattered window so it looks as good as new!! I know you were trying to get me a car, as soon as possible, I was able to rent a car the week after graduation and BreAnna brought a loaner out the last couple of days, since I had returned the rental thinking my car would be available, so I had a way to get to Ames. I did have to smile...the inside was obvious gone over and was cleaned, I didn't find a bit of glass anywhere. However, the inside of the back door was covered with "boot marks" whoops...I know it was missed. I just smiled, a little soap and water changed that. I did appreciate all your cooperation in not having to "total" the car! I like my Escape as I can get in and out so easy since it is on a truck chaise. Thanks again for your good work, and having driven the car now a week, it all seems to be working O.K. I certainly learned my lesson and will make sure the garage door is always totally completely up each time I raise it!!!! I want you to know I appreciate all you did, and use my example of frustration to let all of you know don't ever stop working...being around people is the best medicine there is and it can't be bottled or purchased you just have it from keeping on going!!! Thanks again. I feel blessed to have my car back. Mary
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really quick and efficient! Everyone was extremely helpful and kind!
Customer Service - 5.0/5.0 -
Everyone was very personable
Returned Clean
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Service was great. Was just 2 extensions needed on completion (1 week first time and 3 more days the second time).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Doing a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
A handful of years ago we had a vehicle repaired by Dewey collision and had a great experience which is why we chose Dewey this time around however something has definitely changed in the overall operation at Dewey collision. The communication throughout the process was not good at all. I am very concerned about how well the repairs were actually done. I hope I don't run into any problems down the road. I can't help but think we are going to run into issues after seeing that the rocker panel had multiple clips that were not replaced and also the wheel well cover was missing plastic rivets/screws. After our experience I would not recommend Dewey collision.
Repair Quality - 0.5/5.0 -
There was no communication throughout the repair process. I received a text that said I can check the status of our repairs but when I clicked on the link it gave me an error and said it was not working and that I would need to call in to check on the status. I called in after a couple days and was told it would probably be ready on Friday May 29th. I never heard from anybody but called in the afternoon and was told it was ready. When I came to pick up the vehicle, I noticed that the damage to the left rear rim was not fixed. I asked to talk to Nash and he said that you tried to buff the scratches out. I told him it wasn't acceptable as is so he said he would see what he could do with progressive to get that taken care of. When opening the driver side door handle, it practically fell off. Nash said he would have somebody look at it to see if it was a quick fix. After waiting for 25 minutes I asked the front desk person if Nash was around. He came out and let me know he would have to order a part for the door handle to be fixed and that it would be Monday before we could possibly get anything done. When calling on Monday, we were told a rim has been ordered and would be in on Tuesday and that they would be getting the part for the door handle. We called again Tuesday morning and we're told that the door handle had been fixed and that the rim should be taken care of by the end of the day. We never heard back that everything was completed. We called Wednesday morning and were told everything would be done by noon. My wife picked the car up Wednesday afternoon. When looking over everything this evening, my daughter mentioned the door makes a popping noise when opening it. After looking over everything, the door is rubbing on the front fender which it was not doing when we brought it in. Upon further inspection the rocker panel is missing clips which hold it in place also the wheel well cover is missing a plastic rivet and or screw. I am totally unimpressed with the quality of the work that was done to our vehicle. This will be the last time I use Dewey collision.
Customer Service - 1.5/5.0 -
The person at the front desk as well as Nash are friendly, but the lack of communication was shocking!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very happy with the work that was done.
Repair Quality - 5.0/5.0 -
The staff there is very friendly. I particularly appreciated the shuttle service as I did not have another vehicle or person to drive me home or back to pick up my vehicle. The driver was very polite and friendly as well.
Customer Service - 4.5/5.0 -
The staff were very nice. I would have appreciated a little more communication of the time frame to fix it though.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The goal was to align the doors. They did that but the panel at the rear bottom still did not line up. They said that was part of the frame and they couldn't fix that.
Customer Service - 4.0/5.0 -
See previous comment...
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to Jake & all staff for taking care of the damage to my car, I appreciate you all!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept us informed of the progress being made on the repair of our truck. They were very nice and helpful, when picking up the truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people kept us informed on the progress of the repairs on the truck. They were courteous and helpful.
Customer Service - 5.0/5.0 -
Same as previously stated.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Went a week over, ordered headlight wrong 3 times. Switched my low beam and high beam so my lights are all messed up