Dick Lumpkins Auto Body Inc.
Dick Lumpkin’s Auto Body, Inc., has been in business and proudly servicing Piqua and the surrounding communities since 1962. Going into its third generation, Lumpkins started out simply in auto body repair and painting, we have grown to encompass a one-stop-shop for auto repair. In addition to our award-winning body repair and painting, we perform all types of mechanical repairs from minor to major, we offer towing and road-side assistance, and we repair privately-owned vehicles as well as company-owned vehicles and fleets. In addition, we also repair semi trucks and trailers; boats and various watercraft; and recreational vehicles of all sort. Family is invested in every aspect of the work we do. We are also a direct repair facility with many of the major insurance companies and are able to help you through the process. We also have rental cars onsite for your convenience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looked great
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
The entire experience has been a cluster. I was told the drop off was going to be a 45 minute appt and I would be dropping the car off there that day by the Nationwide rep. When I got there Mindy rudely informed me she "didn't know who told me that but it was only going to be a few minutes and then we schedule the repair later." So my wife took off work to take me home for no reason because of poor communication, this will be a theme... I called Wednesday 5 Aug to get an update because I hadn't heard anything and that the rental said it was going to be due back 6 Aug and Mindy, who clearly had better things to do than talk to me, hastily told me "she didn't know who told me that because the repair wasn't due complete until 7 Aug but it was on schedule to be done." She then called me Friday, 7 Aug that they got the wrong bumper and it was going to be delayed, the new date would be next Tuesday 11 Aug for the part and the repair would be complete Thursday, 13 Aug. I then called Thursday 13 Aug to be informed it was delayed yet again because the supplier didn't deliver the part, this time because of storms, and the new date would be next Monday, 17 Aug. This is when I was also informed Nationwide decided they didn't want to pay for the rental any longer because they weren't done within their original window and they were going to start paying the rental instead. The repair was delayed multiple times, double what was originally planned, and I was told Thursday 13 Aug the next "new date" was going to be next Monday 17 Aug. They miraculously got the repair done Friday 14 Aug instead now that they were paying for my rental because Nationwide decided that even though the rental was supposed to be up to 30 days they said the shop didn't get done in their proposed window so they were done paying. The problem being I work nights and had told them that multiple times. They called me at noon Friday that it was done and the rental was done and I am on my own. I didn't get that message until I woke up and when I told Mindy I was told it would be Monday she said well the owner doesn't want to keep paying and left it at that. Yeah, sorry I can't be available after multiple delays, 24/7 tethered to the phone and never leave my house. I found out 15 minutes before they close because of my schedule and when I asked if they could stay open 15 minutes for me scramble over there to get it done today, Friday 14 Aug, it was a flat no, they just couldn't spare that. Not that it would matter because I couldn't just conjure up someone to go with me with a couple hour notice anyway even if I had gotten the message at noon. Because shockingly, most people work until 5ish on a regular Friday. Now I am somehow on the hook for a rental due to their multiple delays and Nationwide squelching on their responsibility. All of which is well outside my control. So between rude customer service, "the owner" as Mindy said, not wanting to keep paying for the rental from a situation of their poor planning, not being able to spare 15 minutes to salvage the situation, Nationwide not upholding their end and me being stuck holding the bag for the remainder, I am, clearly, very dissatisfied. Now, not to throw the baby out with the bath water, the work seems legit for the week I have had it back. Everything seems in place and correct, they even replaced my missing hitch cover. So good job dudes in the garage.
My Experience - 5.0/5.0 -
The customer service provided by Mindy is second to none. The repair was done quickly and looks amazing. All interactions were extremely professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My husband and I always have a positive experience here. Everyone always goes above and beyond to get the job done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We appreciated the ongoing communication about progress. Mindy was very professional and friendly.
Likely to Recommend - 5.0/5.0 -
100% satisfied
Repair Quality - 5.0/5.0 -
They did a great job! Highly recommend
Customer Service - 5.0/5.0 -
Very friendly and very informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was A1! From my first phone call to the last it was great. And the job looks really really really good,thank you so much! I will use you again
Customer Service - 5.0/5.0 -
Super
Returned Clean
My Experience - 5.0/5.0 -
Did a great job communicating throughout the process and also made sure we had our car back before our vacation. Will definetly recommend you to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The process was almost effortless. Mindy handled every detail. Highly recommend.
Customer Service - 5.0/5.0 -
Mindy was awesome to work with. She handled everything.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to anyone.
Customer Service - 5.0/5.0 -
The customer service was great. The people are really nice.
Returned Clean
My Experience - 5.0/5.0 -
The Durango looks amazing. Was kept informed the whole process and it was done very quickly. It looks brand new.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was not expecting my car to be washed and cleaned inside. Nice touch!
Customer Service - 5.0/5.0 -
The phone was answered every time I called.