Doggett Collision Center South Loop

My Experience - 5.0/5.0 -

Great service kept me informed throughout the process.

My Experience - 0.0/5.0 -

Make it clear in writing (via text or email) in advance what the charges due are and what fees are associated with what payment. I got surprised with a 2.5% CC charge

My Experience - 5.0/5.0 -

Thank you, David, for all your help. And thank you to all your team members who did such a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without a doubt!!!

Repair Quality - 5.0/5.0 -

David A was an absolute pleasure to work with during this time. He was very knowledgeable and extremely professional!!! Thank You Doggett for making this experience seamless and easy. 10/10 highly recommend.

Customer Service - 5.0/5.0 -

Perfect !!! 10/10 highly recommend!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work

Likely to Recommend - 5.0/5.0 -

Especially to Honda owners

Repair Quality - 5.0/5.0 -

Excellent work. Frequent updates.

Customer Service - 5.0/5.0 -

Excellent work

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very satisfied from the moment I walked in till the second I left.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Doggett collision Center is responsive and helpful.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

When I took my vehicle there, I trusted the guy who assured me he would take care of everything. However, the process took much longer than expected, and when they finally said it was complete, it wasn’t finished when they had promised. To make matters worse, my vehicle had been driven an additional 100 miles when I returned it.

Repair Quality - 2.0/5.0 -

When I took my vehicle there, I trusted the guy who assured me he would take care of everything. However, the process took much longer than expected, and when they finally said it was complete, it wasn’t finished when they had promised. To make matters worse, my vehicle had been driven an additional 100 miles when I returned it. List goes on…

Customer Service - 2.0/5.0 -

When I took my vehicle there, I trusted the guy who assured me he would take care of everything. However, the process took much longer than expected, and when they finally said it was complete, it wasn’t finished when they had promised. To make matters worse, my vehicle had been driven an additional 100 miles when I returned it.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The daily updates were very appreciated. The work was completed before the estimated date and I am very satisfied with the quality of the work.....looks great'

Likely to Recommend - 5.0/5.0 -

I would recommend

Repair Quality - 5.0/5.0 -

I was very satisfied. Raul kept me informed daily regarding repair progress and tre quality of the repair was very acceptable

Customer Service - 5.0/5.0 -

Very good

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Dear Sir or Madam, I am writing this message with great disappointment and frustration regarding the entire process I experienced after the accident and during my dealings with Doggett Honda and the insurance companies. The person who caused the accident hit my car, pushed it into the car in front of me, and that car then hit another vehicle. The at-fault driver accepted full responsibility, and his insurance company is General Agency Inc. I informed them that I would take my vehicle to Doggett Honda, where I had purchased the car only one week earlier, with just 400 miles on it. After Doggett Honda inspected the vehicle, they told me that the repair cost would be between $22,000 and $23,000, which was more than 40–50% of the vehicle’s value, and therefore the car would be considered a total loss. This information was sent to the insurance company. General Agency Inc. then told me that since their policy limit was only $25,000 and there were three vehicles involved, they would use that limit for all damages and that I should use my own insurance (Allstate), and later my insurance would try to recover the remaining amount from them. When I contacted Allstate, after Allstate spoke with Doggett Honda, the repair estimate suddenly dropped to $12,000, then $14,000, and later $18,000 — and the car was no longer considered a total loss. This sudden change is something I still do not understand. When I asked dogged how the price could drop so dramatically, they told me that Doggett Honda is Allstat partner shop and that the price changed because of that relationship. Because I had to use my own insurance, I paid a $500 deductible and my insurance premium will increase in the future. If the estimate had remained at $12,000 from the beginning, General Agency Inc. would have paid for the damages, and I would have received approximately $15,000. Instead, because of this situation, I am now left without a car and with higher future insurance costs. Another serious issue was transportation. The at-fault driver’s insurance was providing a rental car, but my own insurance policy does not include rental coverage. Since I bought the vehicle from Doggett Honda and had all repairs done there, I requested a loaner car from Doggett Honda. Unfortunately, Raul did not help me with this either, and I was left without any vehicle. During this process, I also experienced several serious issues with Doggett Honda: When I first bought the car, there were scratches on the rear door. I reported this, and at first they denied it, saying the car was not like that. Only after I insisted did they check the photos and admit there were no scratches before. They took the car, fixed only the door scratches, and returned it to me. When I got inside the car, it was not clean. In fact, the car was cleaner when I brought it in. The next morning, I noticed that the “Touring” badge on my car was missing. I contacted Raul, the manager who was supervising my repair. He did not return my call. He called me back one day later. I explained the missing badge, the scratches, and the condition of the car. He apologized and said he would check for the Touring badge and order it if they did not have it. It has now been more than 48 hours, and I have received no update and no communication. I am writing this not only because I was asked to share my experience, but because I am deeply upset. Throughout this entire process, I felt that I was not valued as a customer.

Customer Service - 0.5/5.0 -

I felt that I was not valued as a customer. I felt that no one truly tried to help me, and that everything was handled only in a way that benefits the companies financially. This experience has caused me serious stress, financial loss, and disappointment. I will never return to Doggett Honda again, and I will not recommend this dealership to anyone. Sincerely,Ashley

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They do good work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everything went well

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

I am very pleased with the work done on my Ford. I thank everyone for a job well done. Customer service was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very satisfied with the work done on my Ford. Thank you all for a job well done. Great Customer Service.

Customer Service - 5.0/5.0

Returned Clean