Domingo Vara Chevrolet

My Experience - 5.0/5.0 -

John at Domingo Chevrolet's collision center kept me updated on the status of my vehicle which is very important to me. Very friendly staff over in the collision center from my experience. I would recommend them to family and friends. Keep up the good work!!!

My Experience - 5.0/5.0 -

Your repair area was great but the main Domingo Vara sucks When my daughter took the vehicle in KAI in the service department was awesome.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

Collision department was awesome

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Car not ready as of this am

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

John was very helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very competent and friendly people to work with. Quality work ,not to mention quick service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very impressed with the customer service I experienced from John in collision. I was initially upset having to argue with the insurance regarding the repairs to my vehicle and John made sure I was taken care of. He went above and beyond and exceeded my expectations and I was extremely satisfied and appreciative of his service. It is employees like him that make customers want to return.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 0.5/5.0 -

I would definitely not recommend this place to anyone because my nickels dimes and quarters were stolen from my console

Repair Quality - 5.0/5.0 -

I wasn't satisfied with the plastic piece and they replaced it

Customer Service - 5.0/5.0 -

Steve had great customer service and was very tentative to my needs

Returned Clean

My Experience - 0.0/5.0 -

I was very disappointed in your body shop department. My truck had been broken into and I repeatedly advised Steve Cortinas and Alfred Moreno that video surveillance had shown that the people trying to steal my truck had been under the hood. I went over the day the truck was taken to your shop and called three different times emphasizing this issue. My wife was called on Friday Nov 7 which just happened to be the day I was taking my wife's truck to get one of our free oil changes. Which we purchased from your dealership on April 1 of this year. Upon arriving I went to the body shop while the oil was being changed. Steve cortinas told my truck was ready I asked Steve if they had checked under the hood and the expression on his face immediately told me that it had not been done. He tells me let's go check it out. We go and he starts the truck and says everything seems to be working fine except the check engine light stayed on. Again I asked him did you guys not check under the hood. He then said pops open the hood and I told him the cover to the fuse box was removed which I had told Alfred on the day I went over there and 3 times over the phone. As we are looking under the hood one of the shop guys is walking by and picks up a fuse that was laying next to the fuse box which had bent prongs as if it had been yanked out. So Steve says let me take truck into the shop and get it checked out I said ok I'm waiting on the oil change anyway. 45 minutes later he comes to the waiting area and informs that he does not think the check engine light was not caused by the vandalism. He then tells me but your horn is not working. I tell him that should have been diagnosed since the steering column had been broken when they tried to steal. I tell him I am calling the insurance company and he tells me let me do it because they will not know what you are talking about. I called my insurance company and then they call your shop. Insurance company calls me and tells that a diagnostics will need to be done and that I would have to pay for it up front. I got a little upset because of the incompetence in whoever did the original estimate and diagnosis. My wife called and spoke to Alfred on Monday and she to became upset when he kept insisting we pay for a diagnostics. She then tells him she wants to speak to Vincent Belcastro Alfred tells her there's no reason we should get him involved so she then wants to speak to Steve but he is not available at the moment and that he will have him call her. We never here from Steve. At 3:30 we are called and told our truck is ready with no additional charges. We could not pick up the truck Monday so I drove over there on Tuesday to pick it up. I told Steve I wanted to check it out. I started it and honked the horn everything was ok but my check engine light was still on but I had had enough trying to deal with your body shop and just wanted to get out of there as soon as possible. I will never use your body shop again and of course recommend it. I also don't know if I will ever buy another vehicle from Domingo vara. I hope someone actually reads this and gives me a call. Regards Isaac Silva 210 215 0748

Likely to Recommend - 0.5/5.0 -

After the experience we had with your body shop I would not recommend you to any of my friends or colleagues.

Repair Quality - 0.5/5.0 -

bad initial evaluation on vehicle

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

thank you guys so much

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean