CARSTAR Superior Lackland

4.9 (340reviews)
100%
5715 Five Palms Dr.,  San Antonio,  TX  78242
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In operation 9 years, 5 years at this location.

CARSTAR is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, auto glass repair, and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (340)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for exceptional customer service, with staff described as kind, professional, and genuinely caring. Communication was a standout highlight, as customers frequently appreciated being kept informed throughout every stage of the repair process via calls and texts. Timeliness was another key strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor cleanliness concerns inside vehicles post-repair, and one noted a scuff on a bumper, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"... rental vehicle for me as well. Most importantly, the repair work was impeccable. The paint match was perfect, the scratches were completely removed, and my van ..." Read more
"... the entire process smooth from start to finish. The quality of the repair work exceeded my expectations, and my vehicle looked excellent when I picked it ..." Read more
"... working on the car did a fantastic job on the car. They cleaned the interior and buffed out scratches that were on the car without question and provided amazing service. I ..." Read more
"Customer service was second to none. This is the most professional collision Center I've ever seenexperienced"
"Staff was very welcoming and the work done to my vehicle was great. They even fixed one of my interior panel that had broken."
"Ahead of schedule. By a whole week."
"My vehicle was ready 7 days early."
"I was told it was going to take 2 weeks, but they ended up finishing it a little over 8 days!"
"Very pleased with the work that was done with my car. And done on a timely matter. I would recommend to others. And again thank you!"
"... helped me out tremendously. Great customer service, super fast repair, over all great experience they helped me fix my window in just a few days. Highly recommend" Read more
"CARSTAR team did a wonderful job on my Kona, they kept me updated threw out the process and right on dot about the time frame the job will be done. Thanks ..." Read more
"... ready to pick up due to me being out of the state. I appreciate yalls communication and services. I will make sure refer yall to others." Read more
"I had excellent customer service always keeping me informed about whats going on. And the finished product looks amazing. I would ..." Read more
"Received text messages on progress of repair."
"Y'all were respectful, listened to my concerns and kept me informed Thank you"

Likely to Recommend

10! This is the only shop I will ever recommend now.

Repair Quality

This company is truly professional and honest. The quality of work is perfection.

Customer Service

100% satisfied with the level of communication throughout the repair time.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service. Kind and patient. My car looks great.

Likely to Recommend

Repair Quality

Excellent customer service and great job done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Carstar is the best! They kept me informed along the way until my vehicle was ready! They even took care of returning my rental for me! Quick and efficient work! 10/10 recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs went by fast and smoothly. It’s a very stressful situation when your car gets damaged and you have to get it repaired. Luckily for me Elena made my experience not stressful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody there was very nice and helpful. The process was quick and easy. I'm very satisfied with the end result.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work done to my vehicle looks great.

Customer Service

Elena was provided excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Process was quick and easy. Elena was very helpful and communicated with me throughout the duration of my vehicle being worked on

Customer Service

Amazing customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were amazing, quick, even gave me a ride back to base.

Customer Service

Friendly, keep me up to date

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job!

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was extremely pleased with the repair time and the job as well and also the receptionist were awesome. I would recommend you any time to any of my friends and family. Thank you again Mrs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair looks great but why was 300+ miles added to my vehicle? My residence is about 10-15 minutes from the shop.

Likely to Recommend

Will recommend

Repair Quality

Customer Service

I submitted a recent review stating a concern with the miles upon completion. Misunderstanding on my end and I wanted to apologize. Repair was done in a timely manner, even offered to pick up my wife when ready to pick up due to me being out of the state. I appreciate yalls communication and services. I will make sure refer yall to others.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The only thing I noticed was a scuff on the bumber not sure why that is there .

My Experience

Y'all were respectful, listened to my concerns and kept me informed Thank you

My Experience

Staff were nice. They were patient when calling me on the phone. They gave me a date of when my car would be ready and it turned out ready than the provided date.

Likely to Recommend

Repair Quality

Customer Service

Staff were very understanding and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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