Don McGill Toyota

4.5 (5,638reviews)
91%
11800 Katy Freeway,  Houston,  TX  77079

In operation 66 years.

Don McGill Toyota a family owned auto repair business that has been in business over 60 years. here at DMTH Certified Collision Center our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. Mr. McGill is dedicated to customers as well as employees. Our Collision Center is known for its customer service, honesty and will do everything possible make and want you completely satisfied. we have a team of certified professionals, the newest Hunter Alignment Machines, Car O Liner welding machines, Proper Tools, access to data/technology to repair your vehicle correctly. we want a relationship with our customers, to be a repair place you can call on for any of your auto needs/help/information.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Vietnamese
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Scion
Toyota

Reviews (5,638)

My Experience

Kelvin Levias was fantastic to work with me. He helped me arrange a car rental and kept me abreast of what was going on every step of the way. I was also impressed with how clean the car was when I picked it up. Nicely detailed. Thank you Kelvin…

Likely to Recommend

Because of the customer service from Kelvin, Ken, Mia, and Destiny in addition to Toyota's reputation, I would definitely come back.

Repair Quality

Kelvin and Ken did a good job and were very easy to work with and friendly. The only reasons I'm not rating this a 10 are: 1. the driver's door is not working 100% as it should be - I will send a note to Kelvin 2. a hubcab on the driver's side was lost during this process

Customer Service

Kelvin, Ken, Mia, and Destiny were all very nice

Likely to Recommend

Repair Quality

Took way to longer for the amount of repair that had to be done. Two weeks was way too long. this was a max 3 days repair given the scope of work. Poor workmanship. My bumper is not properly installed. It is disaligned from the right side. Perhaps the same old brackets are used.

Customer Service

Bumper installation is improper. Right side isn’t fixed properly

Likely to Recommend

Repair Quality

My vehicle was earlier then was expected, very good communication

Customer Service

Likely to Recommend

Repair Quality

I liked the texts to keep me updated on the status of the work. It was finished a few days before promised. And the car was clean and looks new again.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything looks fantastic on the vehicle, the team was very courteous and the vehicle was completed a bit earlier than expected.

Customer Service

The staff were very courteous.

My Experience

Resultados. Trabajo de calidad.

Likely to Recommend

Excelente trabajo

Repair Quality

Bueno trabajo

Customer Service

Buen trabajo

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Poor Communication.

Likely to Recommend

Repair Quality

Really poor communication

Customer Service

Poor

Returned Clean

My Experience

I got an honest appraisal of tge repairs to be done and the work was satisfactory and completed as promised

Likely to Recommend

Repair Quality

My overall experience was very good. I received a clear diagnosis and estimate fir the repairs. The work was completed to my satisfaction and in a timely manner.

Customer Service

Returned Clean

Likely to Recommend

Great service and friendly people

Repair Quality

Excellent service and the repair was great! Car looks brand new! Mr Juan Delos Reyes was kind and help me understand the repairs

Customer Service

Kind and considerate

Returned Clean

My Experience

My Experience

It honestly looks perfect. Like the accident never happened in the first place. The repairs definitely exceeded my expectations. Everyone there were also very sweet and knowledgeable throughout the whole process. Communication was probably the best part of the whole experience as well with getting frequent updates.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I am bringing it back to complete. Most of it is fine.

Customer Service

Everyone was lovely, but they neglected to tell me that I returned the rental car to them and not to enterprise

Returned Clean

My Experience

From the collision repair advisor to the communications along the way to repair that was "as new," everything was first rate.

My Experience

I think it took a little too long, but I am very satisfied with the result.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Don McGill delivered as promised on this repair. The repair was done to my satisfaction and on schedule. I really appreciate Kelvin’s efforts in this process. He was very reassuring and professional.

Likely to Recommend

Based on this recent experience I would highly recommend Don McGill collision Center

Repair Quality

The appraisal process was easy and prompt at Don McGill who worked very well with my insurance company. My truck was repaired and returned to me before the promise date. Kelvin was great to work with and the repair looks flawless.

Customer Service

The receptionist and the appraiser were friendly and thorough

My Experience

Everyone was helpful and succinct.