Don McGill Toyota

4.5 (5,653reviews)
92%
11800 Katy Freeway,  Houston,  TX  77079

In operation 66 years.

Don McGill Toyota a family owned auto repair business that has been in business over 60 years. here at DMTH Certified Collision Center our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. Mr. McGill is dedicated to customers as well as employees. Our Collision Center is known for its customer service, honesty and will do everything possible make and want you completely satisfied. we have a team of certified professionals, the newest Hunter Alignment Machines, Car O Liner welding machines, Proper Tools, access to data/technology to repair your vehicle correctly. we want a relationship with our customers, to be a repair place you can call on for any of your auto needs/help/information.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Vietnamese
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Scion
Toyota

Reviews (5,653)

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Outstanding service

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My Experience

I have to best honest. Initially, I was EXTREMELY impressed with the service esp. Robert. I was about to leave thinking how such an awful event was made just a little easier with the service I was given by Don McGill but then a few major things happened. First, I get in the car and I am hit with this awful smell of something rotting. Then, the car wouldn't start and I left with the phone number for the tow truck (not the best feeling when you just had the car restored to it original condition, if not better) in case I got stranded. Once we finally got the car running and I drive out of the parking lot I can hardly focus on driving bc the smell was so awful. So I pulled over only to realize there was a pile full of maggots in the trunk. I realize the are not responsible cleaning, which Robert did anyways but a courtesy call that there was obviously something rotting would have been nice. The thing that sparks my curiosity is I could never find the cup of milk that had spilled which tells me, someone found it and threw it away and didn't bother with the maggots and the spilled spot in my trunk. Again, just a courtesy call or some heads up. Again, Robert tried his best and I commend him for his efforts but I am left feeling they just pulled the wool over my eyes. I don't want to feel that way but it hard not to with the couple of major things that happened at the tail end.

My Experience

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Went to pick up the car Friday and found out the repair wasn't complete: hood not aligned correctly and a big dent on the left fender wasn't fixed. Still wait for a call back to see when it's done.

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I'm still waiting to hear when the car is fixed.

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My Experience

Great job

My Experience

The repair process is smooth, however my radio system is not working after the repair. I went back to the shop immediately after I found the problem, an agent from the shop said they haven't touched that part and he had nothing to do with the 'crap'(that's what he said). I'm actually very angry about this because I don't know whether his team had touched that or not, but until I dropped my car at the shop at last Saturday, the audio system was working perfectly. Obviously something happened during this process but he totally deny that.

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Very professional and personable team

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My Experience

Your staff is very friendly and helpful. I liked the constant emails to update the status of my repair. The work was completed ahead of schedule. Thanks! Alice Langer

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Sent previously

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I love Don McGill anyway

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