Downtown Collision,Llc

4.9 (480reviews)
97%
509 Frazier Avenue,  Santa Rosa,  CA  95404

In operation 5 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Mercedes-Benz
Mercedes-Benz Sprinter

Reviews (480)

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

It looks great

Customer Service

They did a great job and are super nice always keeping me informed.

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Customer Service

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I would absolutely highly recommend downtown collision to anyone I know who needs bodywork

Repair Quality

My car looks brand new, cleaned inside and out even the mud inside of the tires on the brakes were cleaned.

Customer Service

I had the most wonderful experience with Gabriel at downtown collision . My car was returned looking brand spanking new. I will be referring all of my friends who need body service to downtown collision thank you very much for your kindness and consideration as well as excellent work.

My Experience

Nice costumer service great service and excellent job

Likely to Recommend

Repair Quality

Customer Service

excellent prompt service

My Experience

Went in per a recommendation from my insurance company for my cracked front bumper after somebody backed into my car. Dropped off on a Wednesday morning and ready to be picked up the next afternoon. Process was smooth and the staff was very easy to work with and answered any questions I had. Definitely would recommend

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Repair Quality

Customer Service

Always great work and fast too!

My Experience

Gabriel and his team were amazing fast and efficient. The car looked flawless highly recommend the shop customer service above and beyond.

Likely to Recommend

I highly recommend this shop to anyone service communication and repairs above and beyond other shops .

Repair Quality

Great the car looks new

Customer Service

Fast, friendly, professional quality service highly recommend the shop to anyone

Likely to Recommend

Repair Quality

See comment in first question of survey.

Customer Service

My main complaint is that it cost $20,000 to fix my car that cost me $32,000 brand new. I feel they could’ve totaled the car. Instead now I have an almost brand new car that’s been wrecked and repaired. Also the under carriage of the car wasn’t fastened properly or there was many bolts missing so I have to bring it back because it makes a loud flapping sound when driving.my husband put screws from our garage in place of what was missing until I can get there to have them correct it. Other than that they did a beautiful job u can’t tell I was in a wreck.

Likely to Recommend

Repair Quality

Customer Service

Above and beyond service

My Experience

I was completely satisfied with the service and the wonderful staff that went beyond to make me feel at ease and confident in your care of my car. THANK YOU SO VERY MUCH!

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Customer Service

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I will definitely recommend him

Repair Quality

It really looks great

Customer Service

The car looks fantastic.

My Experience

They work well and are true professionals in everything they do, keeping you informed every step of the way. They did an outstanding job, and I would recommend them and work with them again.,gracias

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Repair Quality

Customer Service

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Repair Quality

They even washed and cleaned my car! Not expected

Customer Service

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Repair Quality

Customer Service

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Repair Quality

The repair looks great.

Customer Service

Everyone there was very helpful and friendly. I would definitely use them again.

Likely to Recommend

they seem to be good group of people and do go back and correct issues.

Repair Quality

Customer Service

it is still there. they did a very good job on the paint match, but it had a "fish eye" on drivrs door and the hood was not aigned proerly. the check engine light was on when we were told it was not accident related. I tried to expain that our car app notifeied us of the issue on 12/29 (the day it was initialy ready) I took it to dealer who found disconnected clip, plugged it back in and charged $270. As I drove ii I noticed a significant amount of drift. took it back and it has a bent strut! The car is a 2025 with less than 2000 miles on it.