Drive Auto Collision East

5.0 (116reviews)
98%
14761 Horizon Blvd.,  El Paso,  TX  79928

"Got a Bump? We Got the Fix! At Drive Auto Collision East, we turn crashes into comebacks! Whether its a dent, scratch, or major collision, our expert Certified Team is here to restore your ride to perfection. Fast, reliable, and with a quality Guarantee-get back on the road with confidence.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (116)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair results. Many highlight that vehicles were returned looking brand new, with several noting repairs were completed ahead of schedule. Communication stands out as a key strength, with customers appreciating frequent calls and text updates throughout the repair process, eliminating any need to follow up themselves. The welcoming atmosphere, attentive staff, and attention to detail, including returning vehicles cleaned inside and out, further elevated the overall experience. A few customers noted occasional delays, though they acknowledged being kept informed about the reasons. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"Amazing service and repairs my car looks like it was never damaged!"
"The quality of their work is truly impressive. My vehicle came back looking perfect—like the damage never even happened. The attention to detail, craftsmanship, and pride ..." Read more
"... Auto were friendly and communicated clearly. The repairs are amazing and went above and beyond to repair my car with precision." Read more
"The quality of the repairs on my vehicle was exceptional. The shop kept me informed on the progress of the ..." Read more
"... work needed was completed in a timely manner and the results were beyond what I expected. The staff was the best, definitely recommend them." Read more
"They did amazing had my vehicle ahead of schedule. definitely recommend them to friends and family"
"I cant thank them enough for having my car ready in a timely manner, even before the expected date, the whole process was very easy and stress free."
"... repairs being completed and they were very accurate. My vehicle was ready the day they told me it would be." Read more
"My vehicle was ready before the promised date, very quick!"
"... area. Timely response to all questions and inquires. Vehicle returned in less days than promised. Daily schedulung updates on expected return of vehicle" Read more
"This shop had great customer service. The employees communicated with me regularly and clearly and kept me updated every step of the way. Great service all around."
"... called me first to let me know what was going on I never had to call to request a status because they provided all the information and details to me. Very grateful ..." Read more
"Communication from the shop on the repairs was great, any and all my questions were answered when I called to ask. ..." Read more
"Best communication from a service Ive experienced. Gave me updates every 3 to 5 days and called to confirm both drop ..." Read more
"This auto shop exceeded my expectations by providing exceptional customer service and clear, timely communication. Stay blessed."

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you very much for being so professionals and very satisfied with the work on my truck. Nice persons excellent customer service.

Likely to Recommend

Yes recommend without any doubt!

Repair Quality

I am totally satisfied with the work on my truck!

Customer Service

Super excellent Customer Service!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would recommend Drive Auto Collision to everyone! My experience was 10/10

Repair Quality

Enrique and his staff did a thorough job on my vehicle and I was extremely satisfied! They repaired every issue.

Customer Service

Enrique was super helpful, honest, and made the whole process easy for me. You can tell he really cares about his customers and making sure the job is done right. The rest of the staff was also great and very friendly. Definitely recommend them if you need any work done on your car!😊

My Experience

They did an excellent work. Keep me updated

Likely to Recommend

Repair Quality

Exelent costumer service very helpful. They informed step to step the progress of your vehicle. I strongly recommend

Customer Service

They did an excellent job with my vehicle. They kept you updated with the progress of the vehicle

My Experience

My vehicle came out looking great! The knowledgeable staff had me feeling very welcomed and comfortable throughout the whole process. Huge THANKS!

Likely to Recommend

Buen trabajo y garantisado

Repair Quality

Customer Service

My Experience

My vehicle looks great! Great customer service!!

Likely to Recommend

Highly recommended to all my friends and family

Repair Quality

Customer Service

Excellent!!

Returned Clean

My Experience

Very happy with the repairs and service!

Likely to Recommend

Will definitely refer all my friends and family!

Repair Quality

Very happy with my decision to bring my vehicle for repairs here

Customer Service

Likely to Recommend

Definitely recommend

Repair Quality

Perfect! Quick she kept up to date the whole way

Customer Service

By far the most pleasant people I've freaky with at any car place for any service

Returned Clean

My Experience

Completely satisfied with repairs done to my vehicle. Couldn’t have chosen a better body shop.

Likely to Recommend

Will recommend to anyone needing and looking for an auto collision shop.

Repair Quality

Shop did great job repairing mi vehicle. Very professional and friendly.

Customer Service

Good communication including text updates of process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great workmanship, staff was very professional. My vehicle was repaired back to factory specifications. Repairs were completed on time and on budget. I highly recommend Drive Auto Collison East.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Really good service! I had a good experience with this shop

Likely to Recommend

I will definitely recommend the shop to anyone I know due to their five star service

Repair Quality

Great service! I will be using this shop for any future car repair needs. I am very pleased with the results.

Customer Service

Very good customer service, very attentive employees, and always willing to answer any questions as well as put me at ease with any concerns I had they were very professional and respectful.

Likely to Recommend

As a matter of a fact my mother in law recently asked me for a suggestion and I gave her the contact info!

Repair Quality

Best customer service I’ve received!!!

Customer Service

I’m very satisfied with my visit

My Experience

Muy buen servicio y siempre me mantuvieron al tanto del proceso de mi vehiculo. Si los recomiendo buen servicio

My Experience

Thanks for the excellent service! You all did an amazing job. I appreciated the updates

Likely to Recommend

Repair Quality

This is one of the best customer service experiences I have received, from the quality of work to their commitment to make my vehicle look like new. Will definitely recommend this shop to anyone that needs it.

Customer Service

Very attentive, and always willing to answer all the questions I had.

Returned Clean

Likely to Recommend

Definitely recommend them to all my friend's and family.

Repair Quality

Extremely satisfied, therr sfaff is very friendly and professional.

Customer Service

The staff was beyond helpful and very knowledgeable. Made we feel at home, they offered coffee, drinks, snacks they are very attentive.

Likely to Recommend

Repair Quality

Extremely satisfied with the repairs and the results. Fast and friendly staff, made me feel welcomed and at home. Ray and Enrique extremely knowledgeable and help me through the whole process. There team are very professional and courteous. Thank you 🙏🏻

Customer Service

Returned Clean

My Experience

Great timely service! The owners were welcoming and informative.