Duke Collision Inc
In operation 11 years.
Duke Collision repairs your vehicle to the highest possible standards services includes collision repair, auto body repair, auto dent removal and scratch repair, frame straightening, auto paint repair, bumper repair. We repair all brands, all models We are your full service collision auto body shop (919)803-8300
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an amazing experience.The repair looks perfect. All the staff members were polite and honest. I’ll definitely be recommending you to anyone who needs bodywork!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good Job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job repair of my Tucson!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication throughout the whole process. I'm highly impressed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great. Excellent customer service!
My Experience - 5.0/5.0 -
They were great to work with. Very professional there were a couple unforseen delays but overall they did a great job and I would definitely recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
First I get a text on Mon 1/26 “…reminder of your drop off appointment today with Duke Collision at 11:00 am. See you soon!” I leave, drive thru the snow and arrive at 11 — but the gate’s locked and no one’s even there. The next Monday 2/2 I drop off vehicle. The next day (2/3) they text me “…we would have the vehicle ready and completed by Thursday 2/12.” Thurs 2/12, I call to pickup vehicle. They inform me the wrong bumper was ordered, so it’ll be ready on Mon 2/16. Mon 2/16, I’m told it still needs to be painted. Should be ready on Tues 2/17 or Wed 2/18. Thurs 2/19, I call for status. Am told it was painted the wrong color white. Will be ready on Fri 2/20. Fri 2/20, I call for pickup. Am told it was yet again painted the wrong color. Will be ready on Mon 2/23. Mon 2/23, I call for status. Am told bumper’s being reassembled, will be ready that evening. - Mon 2/23, evening. I receive a call notifying me my car’s done and ready for pickup. I drive over to pick it up, and am told it’s actually not finished (as the sensor’s still need to be recalibrated). That’s when the employee tells me “the wrong bumper wasn’t Duke Collision’s fault”, they “didn’t choose the wrong color, it just didn’t match”, I shouldn’t feel how I feel, blamed me for “rushing them”, and to top it off told me that I should actually be grateful, because I got a loaner. My car was completed almost 2 weeks after they initially told me my car would be ready. They told me at least 4 separate dates to pick up my car, and each wouldn’t come to fruition. Incredibly unprofessional. And despite the supervisor’s understanding, and the apologetic kindness of the mechanic who worked on my vehicle, I would never use them again to fix mine or anyone else’s vehicle. An absolute circus of an experience.
Likely to Recommend - 0.5/5.0 -
They really dropped the ball with my whole experience.
Repair Quality - 1.5/5.0 -
The wrong part was ordered, and then colored wrong -- twice. Delayed pickup by 2 weeks.
Customer Service - 1.5/5.0 -
Supervisor and lead repairman for my vehicle were sympathetic and apologetic. But there was one guy who wouldn't take responsibility, shifted blame to my insurance and even myself, then tried to convince me I should *actually* be grateful since they gave me a loaner vehicle. That guy shouldn't talk to customers; he was a POS.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had my car fixed a few years ago and they did a great job on it, someone hit my car Feb and took it to Duke collision for the second time by choice and was happy with the repairs
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Julian communicated with me about every step! Great communication and service!
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The car was repaired well, but there was some air noise that the car makes when driving
Customer Service - 5.0/5.0 -
Very good
Returned Clean
My Experience - 5.0/5.0 -
Duke Collision es muy buen Taller las personas que trabajan ahí son muy amables muy buen trabajo 100% garantizado le doy un 10 de 10 y lo recomiendo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was the best experience I have had when it comes to getting my car fixed. The communication was 10's across the board, it was done in a timely fashion and the work spoke for itself!!! Thank you so much!! 10/10 DEFINITELY RECOMMEND!!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and customer service