Dylan's Collision

4.9 (102reviews)
98%
611 S Maple Rd,  Ann Arbor,  MI  48103
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Dylan’s Collision is a locally owned and operated collision repair facility. Established in 2025, we are excited to offer our services to the Washtenaw County area. At Dylan’s Collision, we strive to meet or exceed your expectations for all your collision repair needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (102)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is frequently described as friendly, professional, honest, and knowledgeable. Timeliness is a strong highlight, with numerous customers reporting repairs completed on or ahead of schedule, often under the original quoted price. Vehicle cleanliness upon return is a recurring positive, with many appreciating complimentary detailing. A few customers noted they would have appreciated more proactive communication updates during the repair process, and isolated concerns around alignment and parts delays were mentioned. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... was fair and affordable. I really appreciated their honesty, communication, and quality of work. I wouldn't hesitate to recommend them to anyone looking for reliable ..." Read more
"... assist customers. I'm very grateful for their service. My Honda looks brand new after the repairs!" Read more
"Highly recommend! Amazing service. Both my car and I felt exceptionally well taken care of."
"Car returned with damage fully repaired and interior buffed and shined. All like new. Completely satisfied."
"Conscientious, pleasant and professional. Clear about what they can and can't do."
"... best experiences Ive had with auto repair! I was very impressed with the turnaround time AND the project came in under the original quoted price. Great experience ..." Read more
"I was very impressed with how quickly Dylan's was able to complete the repair, the professionalism, and the quality ..." Read more
"I actually received at least 4 different dates it would be ready on and none were met."
"The job was really well executed, on time and quickly. All promises were fulfilled with a reasonable price. ..." Read more
"Very friendly customer service. The repairs took quite a bit longer than estimated, but I had a rental and was very happy with the overall outcome."

Likely to Recommend

Repair Quality

Customer Service

Only thing I’d say is, i was told we had all parts ready to go a few times, then they weren’t ready, so better to really ensure the timeline is good before sharing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

one day extra

Likely to Recommend

I would have to tell them to expect a later finish time because this was our families 2nd time with a delay

Repair Quality

there was a small part of the car I wanted to have painted but the cost was higher than I could pay

Customer Service

Took an extra day due to tech mistake on lights and I hope the labor hours did not include removing the bumper again to put the lights in. Thanks

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

You exceeded my expectations, were accurate in your estimate and prompt with your service. We will be back, if/when we need another repair. Thank you.

Likely to Recommend

Repair Quality

Repair looks great!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and professionalism. My car looks fabulous and back to brand new! I cannot thank you enough for your excellence in absolutely every step of the process!

Likely to Recommend

I have already recommended a friend and gave them your business card.

Repair Quality

Excellent service and the repair was perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Easy to work with, quality work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had a great experience with this repair shop. The team was knowledgeable, kept me informed throughout the entire repair process, and took the time to explain everything clearly. The work was completed professionally, and the pricing was fair and affordable. I really appreciated their honesty, communication, and quality of work. I wouldn't hesitate to recommend them to anyone looking for reliable auto repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great communication and I appreciate you answering all of my questions! I also appreciate how quick the repair was and how clean my car was when I picked it up!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dylan’s Collision shop had done great job in my car . My car had good repairs, and look very clean in & out. I give 5 stars for the service & will refer this shop to all my friends

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with how quickly Dylan's was able to complete the repair, the professionalism, and the quality of workmanship. My mini-van was delivered back to me clean and shiny!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all are so nice and professional and know your business! Thank you for everything

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good work, fair price and quick turnaround without skimping on quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Conscientious, pleasant and professional. Clear about what they can and can't do.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the help, guys! Really appreciate it. You were honest and professional throughout the entire process. Would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The entire process was done efficiently, with great results. Will be bringing all of my body work to Dylan’s. I’ve heard positive comments from other people you have done work for.

Customer Service

Mark was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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