Eagleson's Northwest Collision Center

4.9 (784reviews)
100%
12502 Jomani Dr.,  Bakersfield,  CA  93312

In operation 14 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (784)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and making customers feel at ease throughout the process. Communication was a standout strength, with customers appreciating regular text and call updates that kept them informed at every step. Timeliness was frequently highlighted, with several customers receiving their vehicles ahead of schedule. A few customers noted minor concerns, including a missed repair spot, a malfunctioning backup camera, and one instance where an estimate was initially overlooked, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... completed within the timeframe they promised, and my vehicle looks like it was never in an accident. Im very happy with the quality of the work and the ..." Read more
"As usual Eagleson proformed outstanding service on my car. They even went above and beyond. The staff is wonderful and very professional."
"... completed quickly and within the estimated timeline. The repair is seems excellent quality. Thank you." Read more
"... insurance company so that I did not have to be involved. The staff advocated for a new part when the other insurance company sent out an inferior part. The whole experience ..." Read more
"... all updates. Staff was communicative and friendly. The job was well done as if nothing had ever happened to my car." Read more
"... informed about the repair process. The best part was getting my car back a day early from their estimate." Read more
"It was ready one week before expected date! It saved us rental fees etc by having the car ready earlier- thank you!"
"They did an amazing job and finished the repairs on my car under the estimated time frame. I was very happy to get my car back!"
"... your team took their time to answer any issues.The repairs On my car where completed quickly and within the estimated timeline. The repair is seems excellent quality. ..." Read more
"... appointment so they could order the parts needed to fix it. Brought it in on Monday and picked it up that same week on Thursday. Worked out perfectly" Read more
"Called multiple times throughout the process always keeping me up to date on what was going on"
"... Collision did an excellent job repairing my Lincoln. I was kept well informed about the repair process. The best part was getting my car back a day early ..." Read more
"... friendly. They did an excellent job in a timely manner. They kept me updated throughout the whole process. I highly recommend their services!" Read more
"Your collision center provided quality responsive customer service. when I had questions about the process your team took their time to answer ..." Read more
"Great Customer service, very kindly and respectful, I love the Communication on the process, Thank you very much! Blessings"

My Experience

I brought my truck by before my appointment so they could order the parts needed to fix it. Brought it in on Monday and picked it up that same week on Thursday. Worked out perfectly

Likely to Recommend

Repair Quality

Customer Service

I brought my vehicle in early so they could evaluate it and order the parts needed once I brought it in to get repaired. It was completed earlier than I had thought and ready to go job well done everything was fine.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I had an awesome experience! Everyone was friendly, professional, and took the time to answer all of my questions. My repair was completed within the timeframe they promised, and my vehicle looks like it was never in an accident. I’m very happy with the quality of the work and the excellent customer service. Highly recommend!

My Experience

Everyone was so helpful.

Likely to Recommend

Repair Quality

You guys were great. My car looks really good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great a good job was done. Still having problems with the backup camera it goes on and off.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Handled very professionally.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is the second car I've taken there and I would suggest anyone does.

Repair Quality

They communicated through the whole process and gave a great timeliness of expectations. Even when there were unexpected minor issues after I picked it up, they were right on top of correcting the problem.

Customer Service

He was extremely friendly and helpful in all of our interactions.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

So far no issues, my car looks brand new!

Customer Service

Communication was excellent! I received regular updates on the status of my car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks great! Jose was very responsive and professional and is definitely an asset to your business.

Likely to Recommend

We have used Eagleson's for several jobs over the years.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My service advisor for AAA was great. He Kept me informed about the progress of the repairs. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Service in office and repairs to car were done quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Did a great job. Worked with my Ins Company

Customer Service

Jose was Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent all the way around. Very happy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent job

Repair Quality

Very professional personnel

Customer Service

Thoroughly honestly

Kept me Informed?

Yes

Ready on Time?

Yes

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