Eagleson's Northwest Collision Center

4.9 (797reviews)
100%
12502 Jomani Dr.,  Bakersfield,  CA  93312

In operation 14 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (797)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Regular text and phone updates throughout the repair process were frequently highlighted as a standout feature. Many customers appreciated timely completions, with several vehicles ready ahead of schedule. Coordination with rental car services and complimentary vehicle cleaning were also noted as thoughtful touches. A few customers mentioned isolated concerns, including a missed repair spot, a delayed estimate follow-up, and a minor billing confusion at pickup, as areas noted directly from their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... completed within the timeframe they promised, and my vehicle looks like it was never in an accident. Im very happy with the quality of the work and the ..." Read more
"... Eagleson proformed outstanding service on my car. They even went above and beyond. The staff is wonderful and very professional." Read more
"... insurance company so that I did not have to be involved. The staff advocated for a new part when the other insurance company sent out an inferior part. The whole experience ..." Read more
"... completed quickly and within the estimated timeline. The repair is seems excellent quality. Thank you." Read more
"They did a great job! They were quick, friendly, and professional! I will definitely use them again if I ever have ..." Read more
"It was ready one week before expected date! It saved us rental fees etc by having the car ready earlier- thank you!"
"They did an amazing job and finished the repairs on my car under the estimated time frame. I was very happy to get my car back!"
"... appointment so they could order the parts needed to fix it. Brought it in on Monday and picked it up that same week on Thursday. Worked out perfectly" Read more
"... your team took their time to answer any issues.The repairs On my car where completed quickly and within the estimated timeline. The repair is seems excellent quality. ..." Read more
"... days but it took 12, not counting weekends. However, I was informed the delay was due to requiring more parts and the new promised date was met. This met my expectation ..." Read more
"Text every day everything was on time"
"... Collision did an excellent job repairing my Lincoln. I was kept well informed about the repair process. The best part was getting my car back a day early ..." Read more
"Called multiple times throughout the process always keeping me up to date on what was going on"
"I loved the constant updates and quality service. Also , the speed of completion. Thank you all so ..." Read more
"Great Customer service, very kindly and respectful, I love the Communication on the process, Thank you very much! Blessings"

Likely to Recommend

Repair Quality

they did exceptional service!

Customer Service

Absolutely positive and kind!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would 10 out of 10 recommend everyone of my friends and family members to this shop.

Repair Quality

I am 100% satisfied with how my car looks. Thank you to everyone that has helped me during this process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Love Humberto

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommended, especially Mr.Ibarra.

Repair Quality

Great customer service and overall great experience!

Customer Service

Felt welcomed from the moment I called to picking up car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the workmanship that went into this repair. Thank you so much for making my RAV4 look like new again 👍🏻

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome work and was done on the date they told me

My Experience

Yes. I was Extremely happy with both the service and the attentiveness given to me by the service personnel. They were extremely helpful with all my questions and prompt in their responses. I am very happy with the results. I wanna say thank you to them for their courtesy and patience with me. Thank you. I really can't say enough about the care and concern your employees gave me. Thank you Eaglesons. I "will" be referring you to any and all who might need your services.

Likely to Recommend

See first comments

Repair Quality

I am extremely happy with the results!!! And very happy to recommend Eaglesons to all my friends. Your employees were MORE than courteous and extremely patient with all my questions. Thank you again for the repair to my vehicle.

Customer Service

Read first comments

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to Jose

My Experience

I loved the constant updates and quality service. Also , the speed of completion. Thank you all so much!

Likely to Recommend

Repair Quality

Great service! The text updates were especially appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Umberto did a fabulous job ! Brenda , receptionist was always friendly , efficient . Great customer service Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication was timely and was occurring throughout the week. The entire job was completed sooner than expected, and made the car look brand new in that area. Great service!

Customer Service

Jose communicated the whole way through as did the front office.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I brought my truck by before my appointment so they could order the parts needed to fix it. Brought it in on Monday and picked it up that same week on Thursday. Worked out perfectly

Likely to Recommend

Repair Quality

Customer Service

I brought my vehicle in early so they could evaluate it and order the parts needed once I brought it in to get repaired. It was completed earlier than I had thought and ready to go job well done everything was fine.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I had an awesome experience! Everyone was friendly, professional, and took the time to answer all of my questions. My repair was completed within the timeframe they promised, and my vehicle looks like it was never in an accident. I’m very happy with the quality of the work and the excellent customer service. Highly recommend!

My Experience

Everyone was so helpful.

Likely to Recommend

Repair Quality

You guys were great. My car looks really good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great a good job was done. Still having problems with the backup camera it goes on and off.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 797

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