Excel Body Works

5.0 (602reviews)
100%
221 Brynn Marr Rd,  Jacksonville,  NC  28546

In operation 64 years, 24 years at this location.

Excel Body Works, Inc. is a revered third-generation family business that has been proudly serving Onslow County and its neighboring areas since 1962. With a rich heritage of automotive repair excellence spanning over six decades, our commitment remains steadfast: to deliver superior repair services for your vehicle, whether it's been wrecked or damaged. At Excel Body Works, Inc., we prioritize quality craftsmanship, customer satisfaction, and the preservation of our longstanding reputation in the community. Trust us to restore your vehicle to its pre-incident condition with precision and care, ensuring your peace of mind on the road ahead.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (602)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive, frequent communication throughout the repair process via calls and texts. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Going above and beyond is a common theme, including complimentary interior and exterior detailing before vehicle return. Customers also appreciate the assistance navigating insurance processes. A few customers noted minor gaps in proactive update frequency, reflecting areas customers themselves identified for continued excellence.
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"... Excel. They do an exceptional job in all respects; quality of work, attention to detail, timeliness, communication, and price. When I take a car to Excel I know I will ..." Read more
"... to finish. The repairs were completed on time, the workmanship looks excellent, and my car looks as good as new. They explained the process clearly and kept me updated ..." Read more
"... repaired our 2024 Palisade with immaculate precision—the workmanship was flawless, and the vehicle looked as good as new. What really stood out was the attention to detail; ..." Read more
"... handling repairs on our 2023 Toyota Sienna Platinum. The quality of the bodywork and paint match was excellent, communication throughout the process was professional, ..." Read more
"What a wonderful feeling to pick up your car and it looks like it has never been damaged... pure magic! When I was leaving I realized they ..." Read more
"It was ready early!!"
"The car was ready two days earlier than expected."
"... you for taking such great care of my car and for completing the work before the estimated completion date! Definitely recommend!" Read more
"It was made exactly 1 day early"
"... great communication for every step of the repairs. Even faster than I expected! I will be recommending excel to anyone in need of ..." Read more
"... job maintaining contact with their customers. Their communication is frequent and informative." Read more
"... me informed the entire repair process. They also kept in contact with the insurance company and rental company for me on updates on how much longer and if anything ..." Read more
"Fantastic communication!"
"Transparent and helpful through the repairs. The pictures provided really helped."
"From the very beginning, I had clear, concise communication, could not have been any more pleased with the results. This company goes above and beyond ..." Read more

My Experience

Extremely happy with the work done on my car. Blew my expectations out the water thank you!!!

My Experience

From the very beginning, I had clear, concise communication, could not have been any more pleased with the results. This company goes above and beyond to make every Customer happy.

Likely to Recommend

Repair Quality

The staff here are very professional and prompt.They work very hard to please every customer…my van never looked so good…they go above and beyond!

Customer Service

Returned Clean

My Experience

Awesome job, they went above and beyond my expectations. Will definitely recommend to anyone that needs body work.

Likely to Recommend

This is the only body shop I will ever recommend.

Repair Quality

They went above my expectations and made the truck look brand new.

Customer Service

Very nice and respectful crowd and kept up with notifications of the progress.

Returned Clean

My Experience

Immaculate work and great staff.

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

You guys hit it out of the park!! Thank you for professional, personal and friendly service!!

Likely to Recommend

Repair Quality

Professional and friendly!! Highly recommend!!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Good job with the truck. Professional

Customer Service

Returned Clean

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Repair Quality

Customer Service

Quality work, friendly

Returned Clean

My Experience

Good communication, great staff, and excellent job on repairing my car. Would 10/10 recommend them.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Fast, friendly, and helpful service. Job was done well.

My Experience

John Kay (All Purpose Minion), and his team of Xavier (Body Tech), Marshall (Painter), Charneskey (Buffer) demonstrated a ‘Spirit To Serve’ with their ‘Can Do’ attitude, rather than ones, who would just ‘Kick Up’ dust with excuses in finding a solution for this Old DAV Marine Veteran’s 1999 Toyota Solara SE-V6 2dr Coupe’s ~ ‘Hood’… Mind you the car itself is in pristine condition… The Hood had some rock chip paint flaws, that no Auto Body Shop wanted to correct for reasons unknown… Excel Auto Body Inc was recommended by my mechanic…,That’s where the ‘All Purpose Minion’, John Kay came into play with his knowledge, empathy, and professionalism he brought with his attention to detail, all the while explaining the procedure & process step by step his team would take to accomplish all tasks the estimate provided… The above mentioned team actions were in good keeping with the highest standards of Excel Auto Body Inc… Kudos To Ownership For Having John Kay & Team Of Xavier, Marshall & Charneskey Amongst Their Ranks…!!! Semper Fi…🇺🇸 Frank R. Hill USMC/DAV

Likely to Recommend

John Kay (All Purpose Minion), and his Team of Minions ie: Xavier, Marshall, and two others who’s names left my memory with lightning-like speed, due too a Senior Moment… 🤷🏻‍♂️🤦🏻~ All above demonstrated a ‘Spirit to Serve’ with their ‘Can Do’ attitude rather than ones who would just ‘Kick Up’ dust with excuses in finding a solution for this Old Senior Citizen Disabled American Veteran of the USMC; who’s 1999 Toyota Solara SE-V6 2dr coupe, needed some TLC to its hood original paint (Black) from a few over the road ‘rock chips’ that chipped away at the paint… Now mind you the Car is in show-room condition otherwise… Excel’s Team fulfilled all tasks charged with… John Kay’s Leadership, dedication, knowledge, and professionalism brings great credit upon himself & Team… John Kay & Team actions were in good keeping with the highest traditions of Excel Auto Body Inc of Jacksonville NC…✨💪⭐️⭐️⭐️⭐️⭐️ *Kudos to Ownership for having John Kay, Xavier, and Marshall, along with two others (you know who they are) amongst their ranks…!!!! Semper Fi…🇺🇸 Frank R. Hill USMC/DAV

Repair Quality

I left a review

Customer Service

John Kay (All Purpose Minion), and his Team of Minions ie: Xavier, Marshall, and two others who’s names left my memory with lightning-like speed, due too a Senior Moment… 🤷🏻‍♂️🤦🏻~ All above demonstrated a ‘Spirit to Serve’ with their ‘Can Do’ attitude rather than ones who would just ‘Kick Up’ dust with excuses in finding a solution for this Old Senior Citizen that Disabled American Veteran of the USMC

Returned Clean

My Experience

Great customer service and great work.

My Experience

Amazing Staff, Wonderful Service, Couldn't Ask For Any Better!! Thank You SO Much!! 5 Stars, Do Recommend!!!

My Experience

Excel did an excellent job on my vehicle. They were so good at communication and my car looks brand new !

Likely to Recommend

Repair Quality

Got the truck back to new fast and efficiently Kept me up to date as it entered each step

Customer Service

Returned Clean

My Experience

I am completely satisfied with my repair work that was done on my Lincoln. John was phenomenal !! He was very helpful to me. The staff there is awesome. Thank you all again.

Likely to Recommend

THE BEST !!!

Repair Quality

Excel Body Works was on top of everything. The Staff was very friendly and helpful. I would recommend them to anybody. They Great💯

Customer Service

Excel Body Works was on top of everything. The Staff was very friendly and helpful. I would recommend them to anybody. They Great💯

Returned Clean

My Experience

Great job on time By great people

Likely to Recommend

Repair Quality

Excellent work and on time -- what else could one ask for!!!

Customer Service

The is a family run company with great people that treat you as valued customers

Returned Clean

My Experience

Second time I brought my car there. John is friendly and very efficient. He let me know step by step what was going on with the repairs. He dealt with insurance people so I didn’t have to. My car is 2015 and it looks brand new both times they repaired it.