Excel Body Works

5.0 (593reviews)
100%
221 Brynn Marr Rd,  Jacksonville,  NC  28546

In operation 64 years, 24 years at this location.

Excel Body Works, Inc. is a revered third-generation family business that has been proudly serving Onslow County and its neighboring areas since 1962. With a rich heritage of automotive repair excellence spanning over six decades, our commitment remains steadfast: to deliver superior repair services for your vehicle, whether it's been wrecked or damaged. At Excel Body Works, Inc., we prioritize quality craftsmanship, customer satisfaction, and the preservation of our longstanding reputation in the community. Trust us to restore your vehicle to its pre-incident condition with precision and care, ensuring your peace of mind on the road ahead.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (593)

Customers say
Overall Customer Satisfaction
Customers consistently praise Excel Body Works for outstanding service quality, with repairs described as flawless, precise, and restoring vehicles to like-new condition. The team is widely recognized for exceptional communication, keeping customers informed at every step via calls and texts. Timeliness is a frequent highlight, with many repairs completed ahead of schedule. Customers also appreciate the above-and-beyond touches such as detailed cleaning of vehicles inside and out. The family-owned atmosphere and professional, friendly staff create a welcoming experience that earns strong loyalty and repeat business. A few customers noted minor areas for improvement, such as ensuring all requested repairs are completed as discussed.
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"... Excel. They do an exceptional job in all respects; quality of work, attention to detail, timeliness, communication, and price. When I take a car to Excel I know I will ..." Read more
"... repaired our 2024 Palisade with immaculate precision—the workmanship was flawless, and the vehicle looked as good as new. What really stood out was the attention to detail; ..." Read more
"... communicative, and easy to work with from start to finish. The repairs were completed on time, the workmanship looks excellent, and my car looks as good as new. They explained ..." Read more
"What a wonderful feeling to pick up your car and it looks like it has never been damaged... pure magic! When I was leaving I realized they ..." Read more
"Flawless paint job! Back to looking like new, which was the goal!"
"... with the care and expertise in fixing my car. Also pleased the promptness of completion of the job!" Read more
"Great work ethics‼️ The repairs were completed ahead of the anticipated completion date. I will recommend Excel to my friends, family and ..." Read more
"... great communication for every step of the repairs. Even faster than I expected! I will be recommending excel to anyone in need of ..." Read more
"... you for taking such great care of my car and for completing the work before the estimated completion date! Definitely recommend!" Read more
"Excellent work and on time -- what else could one ask for!!!"
"... job maintaining contact with their customers. Their communication is frequent and informative." Read more
"Everyone was such a pleasure to work with. Great with communication and updates on my repairs. They made the process incredibly easy and smooth ..." Read more
"... vehicle. Not only was it perfectly fixed, but the updates and communication throughout the process kept me informed about every step. I am so very thankful!" Read more
"... quality of the bodywork and paint match was excellent, communication throughout the process was professional, and the vehicle was returned looking incredibly ..." Read more
"Great customer service experience. Kept us updated throughout the whole process. They definitely went above and beyond. Would highly ..." Read more

My Experience

Good communication, great staff, and excellent job on repairing my car. Would 10/10 recommend them.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Fast, friendly, and helpful service. Job was done well.

My Experience

John Kay (All Purpose Minion), and his team of Xavier (Body Tech), Marshall (Painter), Charneskey (Buffer) demonstrated a ‘Spirit To Serve’ with their ‘Can Do’ attitude, rather than ones, who would just ‘Kick Up’ dust with excuses in finding a solution for this Old DAV Marine Veteran’s 1999 Toyota Solara SE-V6 2dr Coupe’s ~ ‘Hood’… Mind you the car itself is in pristine condition… The Hood had some rock chip paint flaws, that no Auto Body Shop wanted to correct for reasons unknown… Excel Auto Body Inc was recommended by my mechanic…,That’s where the ‘All Purpose Minion’, John Kay came into play with his knowledge, empathy, and professionalism he brought with his attention to detail, all the while explaining the procedure & process step by step his team would take to accomplish all tasks the estimate provided… The above mentioned team actions were in good keeping with the highest standards of Excel Auto Body Inc… Kudos To Ownership For Having John Kay & Team Of Xavier, Marshall & Charneskey Amongst Their Ranks…!!! Semper Fi…🇺🇸 Frank R. Hill USMC/DAV

Likely to Recommend

John Kay (All Purpose Minion), and his Team of Minions ie: Xavier, Marshall, and two others who’s names left my memory with lightning-like speed, due too a Senior Moment… 🤷🏻‍♂️🤦🏻~ All above demonstrated a ‘Spirit to Serve’ with their ‘Can Do’ attitude rather than ones who would just ‘Kick Up’ dust with excuses in finding a solution for this Old Senior Citizen Disabled American Veteran of the USMC; who’s 1999 Toyota Solara SE-V6 2dr coupe, needed some TLC to its hood original paint (Black) from a few over the road ‘rock chips’ that chipped away at the paint… Now mind you the Car is in show-room condition otherwise… Excel’s Team fulfilled all tasks charged with… John Kay’s Leadership, dedication, knowledge, and professionalism brings great credit upon himself & Team… John Kay & Team actions were in good keeping with the highest traditions of Excel Auto Body Inc of Jacksonville NC…✨💪⭐️⭐️⭐️⭐️⭐️ *Kudos to Ownership for having John Kay, Xavier, and Marshall, along with two others (you know who they are) amongst their ranks…!!!! Semper Fi…🇺🇸 Frank R. Hill USMC/DAV

Repair Quality

I left a review

Customer Service

John Kay (All Purpose Minion), and his Team of Minions ie: Xavier, Marshall, and two others who’s names left my memory with lightning-like speed, due too a Senior Moment… 🤷🏻‍♂️🤦🏻~ All above demonstrated a ‘Spirit to Serve’ with their ‘Can Do’ attitude rather than ones who would just ‘Kick Up’ dust with excuses in finding a solution for this Old Senior Citizen that Disabled American Veteran of the USMC

Returned Clean

My Experience

Great customer service and great work.

My Experience

Amazing Staff, Wonderful Service, Couldn't Ask For Any Better!! Thank You SO Much!! 5 Stars, Do Recommend!!!

My Experience

Excel did an excellent job on my vehicle. They were so good at communication and my car looks brand new !

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Repair Quality

Got the truck back to new fast and efficiently Kept me up to date as it entered each step

Customer Service

Returned Clean

My Experience

I am completely satisfied with my repair work that was done on my Lincoln. John was phenomenal !! He was very helpful to me. The staff there is awesome. Thank you all again.

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THE BEST !!!

Repair Quality

Excel Body Works was on top of everything. The Staff was very friendly and helpful. I would recommend them to anybody. They Great💯

Customer Service

Excel Body Works was on top of everything. The Staff was very friendly and helpful. I would recommend them to anybody. They Great💯

Returned Clean

My Experience

Great job on time By great people

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Repair Quality

Excellent work and on time -- what else could one ask for!!!

Customer Service

The is a family run company with great people that treat you as valued customers

Returned Clean

My Experience

Second time I brought my car there. John is friendly and very efficient. He let me know step by step what was going on with the repairs. He dealt with insurance people so I didn’t have to. My car is 2015 and it looks brand new both times they repaired it.

My Experience

I was really happy with the end result. I wasn’t sure what I was getting myself into but you guys were really trustworthy. You guys answered all my questions as a customer I felt secured. I would 100% go back, thank you for putting your time and hard labor into fixing my vehicle.

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Customer Service

It was amazing, all my questions were answered and I loved the results of the car

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My Experience

I was thrilled with the results. It feels like a brand new car. A pleasure doing business with you

My Experience

Awesome service at a great price. Car looks as good as new.

Likely to Recommend

Awesome work!

Repair Quality

Quick service, reasonable price

Customer Service

Kind employees! Very helpful!

Returned Clean

My Experience

I highly recommend Excel Body Works! 5 stars all the way!

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Repair Quality

Excel Body works was amazing!! Thank you to them and their wonderful staff! Five stars all of the way!

Customer Service

Returned Clean

My Experience

Had a great experience with Excel Body Works handling repairs on our 2023 Toyota Sienna Platinum. The quality of the bodywork and paint match was excellent, communication throughout the process was professional, and the vehicle was returned looking incredibly clean and well detailed. You can tell they take pride in their craftsmanship and attention to detail. We truly appreciated how smooth they made the repair process after the accident. Highly recommend them to anyone in the Jacksonville area needing collision or body work done right the first time.

My Experience

Great work. Professional!

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Repair Quality

Great job

Customer Service

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My Experience

Best work and a great turn around time. Will highly recommend

My Experience

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Repair Quality

Great experience, with great people, always helpful, always quick, always top-notch!

Customer Service

Top notch!

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