Caliber - Jacksonville Nc - Lejeune

4.9 (3,646reviews)

98%

(910) 353-2393

700 Bell Fork Rd, Jacksonville, NC 28540

98%

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700 Bell Fork Rd
Jacksonville, NC 28540

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Get an AI powered repair cost prediction

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About Caliber - Jacksonville Nc - Lejeune

See Photos

700 Bell Fork Rd
Jacksonville, NC 28540

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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I-Car

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Website

Reviews (3,646)

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2,991 Customers Rated

5 Stars

72.6% Complete

(2647)
4 Stars

5.7% Complete

(206)
3 Stars

1.6% Complete

(57)
2 Stars

0.6% Complete

(23)
1 Star

0.3% Complete

(11)
< 1 Star

1.3% Complete

(47)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. Repair quality received high marks, with many noting their vehicles looked brand new or better than before the accident. Timeliness was a standout strength, as numerous vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were repeatedly highlighted. A few customers noted areas for improvement, including cleanliness of vehicles upon return, occasional delays, and isolated instances where communication initially fell short before being resolved. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"The repair was seamless, paint was a perfect match, body lines were spaced evenly across the vehicle, ..." Read more

"... I love how they talk you through the process and the work on the car was amazing I would always go back to caliber collision if needed to thank you for your ..." Read more

"The service was great and the associates were outstanding. The reason for the 8 rati g was the small rise on ..." Read more

"... team that displayed interest in the customer and absolutely 100% professionalism. Thank you." Read more

"... and kept me updated throughout the repair process. My car looks fantastic, and I couldnt be happier with the service. Thank you for making the experience ..." Read more

"... length of time I was able to get my 4 runner back. Truck was finished a week sooner than originally expected…. Which was good for me to have my truck back and ..." Read more

"My vehicle was completed 10 days sooner than originally planned"

"Everyone was very professional and they finished the job earlier than scheduled. They helped us through our problems efficiently and ..." Read more

"Took longer than I had anticipated"

"EXCELLENT communication! I was notified via text at least twice daily with the status."

"From beginning to end, the constant communication is what we truly appreciated the most."

"... updates on my car that were very helpful. Even that updates stating it's taking longer than expected because they wanted to make sure it was PERFECT... very helpful. ..." Read more

"After contacting them that I was not receiving no updates they fixed the problem"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication