Caliber - Jacksonville Nc - Marine Blvd

4.9 (7,090reviews)

98%

(910) 346-9501

211 Fairway Road, Jacksonville, NC 28546

98%

See Photos

211 Fairway Road
Jacksonville, NC 28546

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About Caliber - Jacksonville Nc - Marine Blvd

See Photos

211 Fairway Road
Jacksonville, NC 28546

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (7,090)

Sort By:
Newest
Rating

5,903 Customers Rated

5 Stars

76.9% Complete

(5454)
4 Stars

4% Complete

(285)
3 Stars

0.8% Complete

(55)
2 Stars

0.6% Complete

(44)
1 Star

0.2% Complete

(17)
< 1 Star

0.7% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon completion. Timeliness was another major strength, as many vehicles were completed ahead of the estimated date. Customers also appreciated the professionalism, friendliness, and attentiveness of the entire staff. A few customers noted concerns around incomplete repairs, difficulty reaching the shop post-service, and communication gaps, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... with my vehicle. To top it all off, they actually got my car fixed and back to me before the original estimated completion date! Highly recommend them for their professionalism, ..." Read more

"... insurance company and rental vehicle assistance. Quality work and detail. Vehicle looked brand new again. Hopefully, I dont have to use their collision service ..." Read more

"... could have gotten a better job anywhere. Not only did we get an excellent and timely repair job, but our car was returned spotless." Read more

"... completed well ahead of the estimated completion date and you could not tell there was ever any damage. This is the second time Ive used Caliber and I am ..." Read more

"I got my truck back in half of the projected repair time. It looks like there was never an accident. I truck ..." Read more

"The staff was very friendly and professional. The work was completed well ahead of the estimated completion date and you could not tell there was ever any damage. ..." Read more

"My vehicle was ready before estimated time"

"... to my situation and did everything they could to repair my vehicle in a timely manner. They came in on the weekend to finish it. Thank you so much. Youre all amazing ..." Read more

"Amazing communication, professional, very kinda and thorough"

"... representative was great throughout the process however, now that I cant get anybody on the phone so that I can get the rest of it fixed since my car door does not lock and unlock ..." Read more

"The team was exceptional and kept me informed at every step. They did an outstanding job on my repair and I was thoroughly impressed with ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... with my vehicle. To top it all off, they actually got my car fixed and back to me before the original estimated completion date! Highly recommend them for their professionalism, ..." Read more

"... insurance company and rental vehicle assistance. Quality work and detail. Vehicle looked brand new again. Hopefully, I dont have to use their collision service ..." Read more

"... could have gotten a better job anywhere. Not only did we get an excellent and timely repair job, but our car was returned spotless." Read more

"... completed well ahead of the estimated completion date and you could not tell there was ever any damage. This is the second time Ive used Caliber and I am ..." Read more

"I got my truck back in half of the projected repair time. It looks like there was never an accident. I truck ..." Read more

"The staff was very friendly and professional. The work was completed well ahead of the estimated completion date and you could not tell there was ever any damage. ..." Read more

"My vehicle was ready before estimated time"

"... to my situation and did everything they could to repair my vehicle in a timely manner. They came in on the weekend to finish it. Thank you so much. Youre all amazing ..." Read more

"Amazing communication, professional, very kinda and thorough"

"... representative was great throughout the process however, now that I cant get anybody on the phone so that I can get the rest of it fixed since my car door does not lock and unlock ..." Read more

"The team was exceptional and kept me informed at every step. They did an outstanding job on my repair and I was thoroughly impressed with ..." Read more

Kyra (Lincoln owner) reviewed 8/24/26

They are the nicest people! They kept me updated throughout the entire process, did an excellent job fixing my car, and even finished it sooner than expected.

Joel (Toyota owner) reviewed 8/24/26

Steven (Honda owner) reviewed 8/24/26

Maria (Jeep owner) reviewed 8/24/26

Excellent service committed to high quality repairs on a timely manner

Service and care for my vehicle was exceptional

Lori (Kia owner) reviewed 8/22/26

I appreciate the professionalism and attentiveness of your staff. John was very helpful!

Frederick (Buick owner) reviewed 8/21/26

Keep me informed as the process developed Was ready when promised.

Ann (Chevrolet owner) reviewed 8/20/26

Sandra (Genesis owner) reviewed 8/19/26

Kyle (Chevrolet owner) reviewed 8/19/26

Great job with the repair. The whole process was seamless and we were updated daily on the status. We’ll definitely use them again and recommend to others.

Catelyn (GMC owner) reviewed 8/18/26

Absolutely love the entire team here! They are kind, make you a priority and do a beyond beautiful job. I have used them twice now and will continue to.

Timothy-J (Volvo owner) reviewed 8/18/26

This survey is not well created. There needs to be multiple levels of answers. I do not have the car, my son has it on base in NC. Therefore, the only response I can provide is based on the photos my son sent. Front what I can see, it looks ok. I will have a better idea in two weeks when the car is back up here in New York. I must say the communication during the two weeks was excellent.

Jd (Toyota owner) reviewed 8/17/26

Seth (Ford owner) reviewed 8/17/26

Kenneth (Ford owner) reviewed 8/13/26

Great work with the repair; looks like new and great customer service. Will definitely take my vehicle here again for repairs.

Nickolas (Chevrolet owner) reviewed 8/13/26

Very well, they did an excellent job on my car, and very professional

Great shop!

Very good, very polite and professional

Very professional

Lineatte (GMC owner) reviewed 8/12/26

Thank you for you services you did a very good job in my car, I am so happy and appreciate it. If in future someone needs your services I will reference to your place thanks again

Very good job

James (Nissan owner) reviewed 8/11/26

From the time that I walked into the establishment. Everyone greeted me with kindness and respect. And the job was done to complete satisfaction well done!

Dennis (Buick owner) reviewed 8/10/26

Cynthia (Nissan owner) reviewed 8/10/26

Donnie (Mercedes Benz owner) reviewed 8/6/26

Excellent work, communication great, All around best experience we could have received

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Caliber - Jacksonville Nc - Marine Blvd

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Jacksonville Nc - Marine Blvd

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,090)

5,903 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0