Gerber Collision & Glass - Jacksonville/Marine
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Jacksonville offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was extremely friendly and helpful. Matt and the team called with updates as promised. I couldn’t be more happy with the outcome. My car looks amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked the updates on the progress Also the pleasant attitude of everyone and especially their patience
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt was wonderful and very helpful keeping me updated on the repairs of my vehicle. He was also able to get my car ready a whole day early!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is a chip in my paint where you can see the metal where they installed the new side panel. There’s a few scuff marks that didn’t get painted. There’s white speckled stuff sprayed on my back windshield that will not come off and some more white speckled stuff on the other side where they painted. Paint residue that won’t come off. I will be bringing it back to get fixed. I would’ve gladly waited until the 27th to have it done all correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very, happy that they made it right with my car repairs and cleaning it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I didn’t get the car back when expected and something’s hanging loose in the front.
Customer Service - 4.0/5.0 -
I expected the car back earlier.
Returned Clean
My Experience - 5.0/5.0 -
They did a great job fixing my car and also they did it super fast ! I am super grateful for the experience, they also communicate with me thru the whole process !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
If you’re looking for a professional phrase for a review or recognition: Great customer service! Matt, Zack, and the clerk were friendly, professional, attentive, and went above and beyond to ensure a positive experience. I truly appreciate the excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Gerber Collision definitely was very professional, helpful, and mindful at the same time. They kept me informed every step of the way of the repairs. They also went above and beyond in finishing my car a few days earlier in order for me to have my car before the weekend. This prevented me from having to rent another vehicle. I’d like to especially give Ally a special recognition for making this happen. When I spoke to her earlier in the week, she said they’d do their best to meet my needs, and it happened. Her and her manager even stayed after hours to ensure my car was ready to be completed! I don’t have anything negative to say with the whole repair. The only I noted to Ally was that they put on the wrong color emblem on the hood of my car. This is an easy fix, and Ally assured me they get the right color ordered and replaced. Thank you team for your hard work and precision work!!!!
My Experience - 5.0/5.0 -
The entire staff are true professionals and great to work with. I really felt comfortable and cared for.
My Experience - 5.0/5.0 -
My vehicle looks and operate better than it was when I first turned it in