Gerber Collision & Glass - Jacksonville/Onslow Dr.

4.9 (3,603reviews)

98%

(910) 347-3077

2447 Onslow Dr, Jacksonville, NC 28540

98%

See Photos

2447 Onslow Dr
Jacksonville, NC 28540

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Jacksonville/Onslow Dr.

See Photos

2447 Onslow Dr
Jacksonville, NC 28540

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 13 years at this location.

Gerber Collision & Glass - Jacksonville/Onslow Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (3,603)

Sort By:
Newest
Rating

3,109 Customers Rated

5 Stars

76.2% Complete

(2745)
4 Stars

5.7% Complete

(204)
3 Stars

1.6% Complete

(59)
2 Stars

1.1% Complete

(40)
1 Star

0.5% Complete

(17)
< 1 Star

1.2% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff were frequently highlighted, with customers describing the team as courteous, knowledgeable, and genuinely caring. Communication was a standout strength, as customers appreciated regular text and email updates throughout the repair process, which eased anxiety and built trust. Many vehicles were completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted minor concerns, such as incomplete additional work, inaccurate automated completion estimates, and post-repair issues, but these were isolated and largely outweighed by the volume of positive experiences. Overall, customers expressed high satisfaction and a strong willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"The overall level of service I received from Gerber was outstanding! It was such a pleasure to work with them. I truly ..." Read more

"Superior work, superior communication, superior customer service. The quality of the work exceeded expectations! From ..." Read more

"Gerber Collision & Glass did an outstanding job on my car! Excellent company to deal with-so courteous and professional. ..." Read more

"Absolutely superb service from the initial inspection to the completed work. We were kept appraised throughout the repair process ..." Read more

"Excellent customer service and akilled repair . Recommend highly"

"5 days earlier then expected"

"Earlier than expected."

"My vehicle was ready several days earlier than expected."

"... insurance to approve the repair. Once that was done, Gerber got it in and out in no time. It was quality work done in a timely manner." Read more

"I was surprised at how fast I got my car back, very efficient!"

"I love that they kept me informed of their progress almost on a daily basis!"

"The text updates throughout the process are great. It relieved the anxiety of waiting and not knowing ..." Read more

"Superior work, superior communication, superior customer service. The quality of the work exceeded expectations! From ..." Read more

"Everyone is so nice there, communication is amazing, they are quick and easy. I only trust them to fix my car."

"Excellent service. They continually kept me up to date with how my repairs were going. I am completely satisfied with the full repair. I ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The overall level of service I received from Gerber was outstanding! It was such a pleasure to work with them. I truly ..." Read more

"Superior work, superior communication, superior customer service. The quality of the work exceeded expectations! From ..." Read more

"Gerber Collision & Glass did an outstanding job on my car! Excellent company to deal with-so courteous and professional. ..." Read more

"Absolutely superb service from the initial inspection to the completed work. We were kept appraised throughout the repair process ..." Read more

"Excellent customer service and akilled repair . Recommend highly"

"5 days earlier then expected"

"Earlier than expected."

"My vehicle was ready several days earlier than expected."

"... insurance to approve the repair. Once that was done, Gerber got it in and out in no time. It was quality work done in a timely manner." Read more

"I was surprised at how fast I got my car back, very efficient!"

"I love that they kept me informed of their progress almost on a daily basis!"

"The text updates throughout the process are great. It relieved the anxiety of waiting and not knowing ..." Read more

"Superior work, superior communication, superior customer service. The quality of the work exceeded expectations! From ..." Read more

"Everyone is so nice there, communication is amazing, they are quick and easy. I only trust them to fix my car."

"Excellent service. They continually kept me up to date with how my repairs were going. I am completely satisfied with the full repair. I ..." Read more

Tracey (Toyota owner) reviewed 8/21/26

The speed and quality of work was really good. I got my vehicle back 10 days sooner than expected. The staff was very friendly.

Dana (Nissan owner) reviewed 8/20/26

Did a great job and they were super fast, will recommend them to anyone needing body or glass repair

Joanna (Nissan owner) reviewed 8/20/26

Already have sent people to them

They have done several of our claims and we have been totally pleased from start to finish.

They are si professional yet personable.

Clinton (Dodge owner) reviewed 8/17/26

Stephanie (Chevrolet owner) reviewed 8/17/26

Seen a few things that didn’t get done my door handle is full with paint!

It was good

Judith (Dodge owner) reviewed 8/7/26

Kristen and the crew were fantastic. Kristen helped me with insurance issues i would never have figured out on my own. Here's the biggest kudo, my daughter didn't recognize the car when we came into pick it up. I couldn't be happier with the services provided.

Kristen and the crew were fabulous. Couldn't have asked for better service.

Mark (Genesis owner) reviewed 8/6/26

Total professionals from the first call to picking up the car after it was completely fixed. Great communications throughout, and just a wonderful experience.

Christopher (Toyota owner) reviewed 8/5/26

At this point, everything is fine, and works well, and I thank you for that.

Kathleen (Jeep owner) reviewed 8/4/26

Haven't been able to drive yet, but thank you for keeping me apprised every step of the way

Sadly, I broke my leg last week, so I'm not driving. BUt it looks good and the person who drove it home felt it was a smooth ride!

Patricia (Subaru owner) reviewed 8/3/26

The ladies in the office were fantastic!

Carl (Nissan owner) reviewed 8/3/26

Franquette (Hyundai owner) reviewed 7/31/26

I greatly appreciate your service my car looks brand new. Thank you all so much

Janise (Honda owner) reviewed 7/30/26

Thank you so much for the wonderful job!

Anonymous (Chevrolet owner) reviewed 7/24/26

Anthony (Chevrolet owner) reviewed 7/24/26

My vehicle came back to me better than when I got it new ! Excellent Work !

Excellent service & communication

Gregory (Chevrolet owner) reviewed 7/20/26

The longest part of the process was getting the other guy's insurance to approve the repair. Once that was done, Gerber got it in and out in no time. It was quality work done in a timely manner.

Linda (Toyota owner) reviewed 7/16/26

James (Hyundai owner) reviewed 7/14/26

A job well done.

Service with a smile.

George (Ford owner) reviewed 7/9/26

I was very satisfied with the repairs. The process was very smooth and quick.

Aiden (Hyundai owner) reviewed 7/9/26

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Gerber Collision & Glass - Jacksonville/Onslow Dr.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Jacksonville/Onslow Dr.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,603)

3,109 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean