Caliber - Jacksonville - Richlands

4.9 (351reviews)
96%
2679 Richlands Hwy,  Jacksonville,  NC  28540
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (351)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional and friendly staff, and high-quality repairs that often left vehicles looking brand new or better than before. Communication was a standout strength, with many customers highlighting frequent text and phone updates that kept them informed throughout the repair process. Timeliness was another key positive, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned occasional delays due to parts availability or scheduling, and some noted isolated concerns about paint matching and repair completeness, as reflected directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... my vehicle, the results exceeded my expectations. The repairs were flawless, and my Hyundai Santa Fe looked as good as new. It was evident that they take pride in their craftsmanship ..." Read more
"Love the staff, their attention to detail, quality of craftsmanship repairing my chariot to her glory days almost as fine as when I pulled ..." Read more
"Caliber collision did an amazing job on my car. It looks brand new!"
"Several issues with the bodywork to include pieces that were put back onto the vehicle that were in the initial wreck and ..." Read more
"The wrong part was put on my car. I pointed out to the that it was not like the other side. They promised to make it right. I was given several ..." Read more
"Excellent service, the repair was done before the quoted time, and the repair looks better than it looked before the incident."
"The team was amazing everything was done ahead of schedule and my car was super clean after the repairs were done I highly recommend caliber ..." Read more
"... with the time frame my insurance had given me and they completed it 2 days earlier than expected. Great service" Read more
"Communication was great from the beginning. I was kept updated the whole time as well"
"Easiest process I've had during a vehicle repair. Communication was top notch!"
"... kept me well-informed throughout the entire process, providing timely updates and clearly explaining the repairs being made. Their communication gave me confidence that my vehicle ..." Read more
"Communication was sometimes a little bit off when it came to being told I would be receiving a call and then receiving no ..." Read more
"... with. Just not happy with your work or procedures. The lack of communication directly and only through some app that gives no actual instruction or updates is not ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Perfect job and you are very nice people to trust for the job Thanks for all the help and good job 👍 Thanks Clara

My Experience

Incredible team and phenomenal work. Car looks great and I couldn’t be happier. Customer service was outstanding! Hopefully I will never need repairs on a vehicle but if I do it will 100% be coming back this shop.

Likely to Recommend

Repair Quality

When i picked up my car there was 3 pannels on the outside of my door that wasnt put on correctly and when i questioned the guy he told me "the sun would fix it, if it doesnt fix itself in a couple of days just bring the car back." ALSO what ever tool they used to pull off the panels left noticably minor damge to the bottom paneling of my driver door and back left door. They was closing within like 20 minutes when i picked up my car and i was desperare to be able to get back and forth from work so i left and brought my car back a few days later. They fixed the paneling as far as it poopong. Visably minor damfe still there sadly still noticable

Customer Service

All staff was very friendly and respectful. As far as the guy with the sun tsk tsk that was just a bad excuse.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Phenomenal service way quicker than I was expecting as well and even returned my car all cleaned up. Everyone was friendly to work with and kept me informed the whole time.

Likely to Recommend

Will definitely recommend

Repair Quality

Quick service and was informed the whole step of the way and status of everything. Got my car back all cleaned up. Will definitely recommend people to them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Loose windshield bezel, other than that Outstanding job.

Customer Service

I enjoyed the text updates every couple of days, really reduced stress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They performed an amazing job and if I ever need help again with my car I know who to go to.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a beautiful job at a fair price. I would recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No hesitation, hands down! Outstanding company!

Repair Quality

Caliber collision did an amazing job on my car. It looks brand new!

Customer Service

Outstanding! Mr. Brown went above and beyond…explained everything ahead of time. He was courteous, respectful, and the utmost professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Communication was satisfactory.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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