Caliber - Jacksonville - Richlands

4.9 (376reviews)
96%
2679 Richlands Hwy,  Jacksonville,  NC  28540
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (376)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional and friendly staff, and high-quality repairs that often left vehicles looking brand new or better than before. Communication was a standout strength, with many customers appreciating regular text and phone updates throughout the repair process. Timeliness was also frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned occasional lapses in proactive communication or minor delays due to parts availability, and in isolated cases, some quality concerns were noted post-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... my vehicle, the results exceeded my expectations. The repairs were flawless, and my Hyundai Santa Fe looked as good as new. It was evident that they take pride in their craftsmanship ..." Read more
"Love the staff, their attention to detail, quality of craftsmanship repairing my chariot to her glory days almost as fine as when I pulled ..." Read more
"... unfortunately a customer can get noteworthy service. Our car look better when we got it back" Read more
"The wrong part was put on my car. I pointed out to the that it was not like the other side. They promised to make it right. I was given several ..." Read more
"Caliber collision did an amazing job on my car. It looks brand new!"
"... detail, and commitment to customer satisfaction. The staff kept me well-informed throughout the entire process, providing timely updates and clearly explaining ..." Read more
"Communication was great from the beginning. I was kept updated the whole time as well"
"Easiest process I've had during a vehicle repair. Communication was top notch!"
"Communication was sometimes a little bit off when it came to being told I would be receiving a call and then receiving no ..." Read more
"Communication was excellent! I received several updates!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and high quality work!

Likely to Recommend

Repair Quality

This is our 2nd time using this location. We are very pleased with the workmanship and final results!

Customer Service

Very knowledgeable and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was absolutely exceptional. I got constant notifications and phone calls about the status of my car. Charles “Chuck” B. was phenomenal in terms of his expertise and transparency with what was being done as well as the timeline for it. Amanda, at the front desk, was also kind and friendly every time I spoke and encountered her. 100% satisfied with the work done as it was above and beyond my expectations.

My Experience

My Experience

I am well pleased with my repair on my 2017 Chevrolet Traverse. Thank You Caliber Collision for doing an outstanding Job.

My Experience

Apparently someone decided we were playing bumper cars on the bypass, and unfortunately my beautiful red Mitsubishi was invited without my permission. 😂 Thankfully, there was a witness, her insurance took responsibility, and Caliber Collision took it from there. I cannot say enough good things about how easy they made the entire process. I didn’t have to deal with the insurance adjuster, they handled my rental, kept everything moving, and took what could have been an incredibly stressful situation and made it almost effortless for me. Every single person I dealt with was kind, welcoming, helpful, and professional. I never felt like I had to chase anyone down or figure out what I was supposed to do next. They handled it. And most importantly, MY CAR LOOKS FANTASTIC. ❤️🚗 You would never know she had an unfortunate encounter with a bypass bumper-car enthusiast. Thank you to everyone at Caliber for taking such great care of me and my car. I absolutely recommend them!

Likely to Recommend

Repair Quality

Everyone was nice and attentive. Great customer service. Kept me updated along the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great, it even came back cleaning then I took it and I very much appreciate it. THANK YOU

Likely to Recommend

Repair Quality

Really great work my car come out looking newer then the day I purchased it and time make perfection they took they’re time and the results shows within the work they put into my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely be recommending to friends and family.

Repair Quality

Thankful for the diligent work of excellence that is put in at this shop to ensure our car was repaired as if it never happened.

Customer Service

Very friendly and professional and made the experience easy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs to my vehicle were impressive, didn’t think the area affected would look like it never happened. Originally the estimated time was little over a couple weeks but got completed before then. Even after there was a small fix that needed to happen. A friend recommended me this shop to me and thankful they took me in quickly. Thank you for the work and now know where to recommend to anyone.

Customer Service

Friendly service every time I came in, professional and knowledgeable people

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The repair was done ahead of schedule and with gelreat quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awe crew

Customer Service

Awesome crew

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The only complaint I have is a small lapse in communication towards the end of repair. On the day I was supposed to pick up my vehicle, I was never notified that it was delayed over the weekend. Otherwise, great service and my car truly looks beautiful after the repair. Thank you

My Experience

Car turned out real nice.

Likely to Recommend

Good work

Repair Quality

Great job

Customer Service

Very informative. Unfortunately had problem catching up on painting

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

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