Exotic Motors Auto Rebuild Inc.

My Experience - 5.0/5.0 -

Shaneel was fantastic to work with! He was very communicative, and made the process easy to understand. He fought for me as a client and I am so appreciate of his work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks guys, appreciate it

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fabulous service and great communication!!

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Great service and customer support.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I live in Central Washington, so I had to drive 2.5 hours to use a Tesla-certified repair facility. My vehicle was completed on a Wednesday, but my pickup wasn't scheduled until the following Monday, which meant it sat at the shop for four full days. When I arrived to pick it up, the vehicle had not been cleaned or detailed, so I had to wait while it received a quick wash. Afterward, I was handed the keys and did a brief inspection under the shaded carport before beginning my 2.5-hour drive home. When I stopped at a rest area and the repaired side of the vehicle was in direct sunlight, I immediately noticed several areas that needed paint correction. I was especially disappointed because the vehicle had been sitting at the shop for four days after the repairs were completed. That should have provided ample time for a final quality inspection, and these issues should have been identified and corrected before delivery. I also noticed a scratch on the exterior door panel trim that wasn't addressed. My hope is that this feedback helps improve communication and quality control for future customers, especially those who travel long distances for Tesla-certified repairs. For customers who don't live nearby, it's especially important that vehicles receive a thorough final inspection before pickup to avoid unnecessary return trips.

Customer Service - 4.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 2.0/5.0 -

I have very mixed feelings about the service. I've had two cars repaired, and unfortunately, I had to file a complaint in both cases. I don't know if I would recommend Exotic Motors, but I would definitely tell my experience and let a friend decide.

Repair Quality - 2.5/5.0 -

I have very mixed feelings about the service. I've repaired two cars, unfortunately, I had two accidents: - The first one (telsla Y) was in February – everything seemed to be in line with the information I received, but I had to return for a hood polishing. - The second one was repaired in May, and there were a lot of problems: they didn't use the new parts, even though I reported them from the first appointment. As a result, I had to rent a car again from the rental company and my car had to stay in the workshop for a week longer.

Customer Service - 2.5/5.0 -

I would work on listening to the customer better, which would result in a shorter repair time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I am very satisfied with the quality of work. The one improvement that could be done is regular status update.

Customer Service - 5.0/5.0 -

Customer Service and level of attention is commendable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Ken and everyone else were terrific. Could not be more pleased with the service, followup and repairs to my vehicle. Ken, from the start, was professional, knowledgeable, courteous and a joy to work with. This was my second interaction with him and all the above were true both times.

Likely to Recommend - 5.0/5.0 -

See above

Repair Quality - 5.0/5.0 -

Ken and everyone else were extrordinarily professional, courteous and knowledgeable. I was kept up to date on the repairs and the result was exceptional. My Tesla looked brand new and the cleaning inside and out was unexpected but a touch of elegance.

Customer Service - 5.0/5.0 -

see above

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new!

Customer Service - 5.0/5.0 -

Excellent. I will highly recommend to everyone!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10/10 - exceptional repair quality. The work was perfect.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated how clean the car was today! The ongoing communications were helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looked new after the repairs.

Customer Service - 5.0/5.0 -

Clear communications

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My Experience - 5.0/5.0 -

I really appreciated the constant communication that you all provided.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a really great experience. Ken was wonderful at keeping us updated and answering all of the questions we had, he was also super friendly whenever we called. I appreciate your approach of constant updates and communication in a time when so much seems unknown.

Customer Service - 4.5/5.0 -

I had called for help once when the insurance company charged me for the rental car because they said they got notice from exotic motors that my car would be done. She went to check with someone in the back but after being on hold for about 5 min, I had to head into the doctors. I never got a call back with an update and had to call back again to request an update on what she found. Just would have been nice to close the loop, but this is a small thing.

Returned Clean