Classic Collision East Bellevue

4.8 (590reviews)
96%
13451 SE 27th Place,  Bellevue,  WA  98005

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Bellevue, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Infiniti, Kia, Hyundai, Dodge, Chrysler, Jeep, Ram, and Fiat; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (590)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, top-notch, and restoring vehicles to like-new condition. Communication was a standout highlight, with many appreciating proactive text, email, and phone updates throughout the repair process, making the experience stress-free and transparent. Timeliness was another major strength, as numerous customers noted their vehicles were completed well ahead of the estimated schedule. Customers also expressed delight at the unexpected interior and exterior cleaning of their vehicles. A few customers noted areas for improvement directly from their experiences, including occasional delays, isolated quality concerns such as paint imperfections or unrepaired parts, and infrequent status updates in some cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
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"... needed to be fixed and providing realistic timelines. The quality of the work was outstanding—my car looks and drives as if the accident never happened. They paid great attention to detail and ensured everything ..." Read more
"It is impossible to tell there was ever any damage to the car. Absolutely perfect."
"No additional repairs were needed. The repair was completed correctly the first time. My vehicle looks excellent, and I truly appreciate the professionalism, clear ..." Read more
"A class act. The repairs were top-notch and tight, my car is brand new. And they finished ahead of schedule!"
"Seriously impressed with this service. They were super quick, professional, and did a deep clean on my car before giving it back — it honestly looks brand new ..." Read more
"... setting up the rental car to be there, ordering parts, completed the work 3 days ahead of schedule and detailed the interior better than anyone since I bought it." Read more
"... night. An estimate was given Tuesday afternoon, and repairs are done by Friday evening. This made me very happy because I was not excited about being out of my car ..." Read more
"Ready far before the conservative estimated time"
"Almost 2 weeks early."
"... afterwards was communicated very clearly and promptly. The repair work was finished ahead of schedule and looks fantastic. I would definitely come back if I need more bodywork ..." Read more
"Best communication and very supportive! I received texts updates the minute I dropped my car off. As well as emails and phone calls which are very ..." Read more
"Best communications of any auto shop ever. Excellent people. I cannot recommend them enough."
"I really appreciated being kept informed every step of the way. And was surprised to see the entire car had been ..." Read more
"I appreciated the daily text messages or emails to keep me apprised of how it was going. The follow up seemed thorough ..." Read more
"infrequent status updates sent."

My Experience

Great customer service, explained everything from start to finish, with clear expectations. Kept me updated and finished way ahead of expected schedule!

Likely to Recommend

Service here - top notch

Repair Quality

Everything from beginning to end professional, clear and concise. I really appreciate the service here and the transparency in expected charges and repairs. The work was finished quicker than anticipated which was a nice plus! Thank you!

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My Experience

Chal was delightful to work with. Friendly staff all around. Thank you!

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Repair Quality

Thanks a bunch! Car looks great!

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Great work!

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very nice team!

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Initial estimate came in much lower than what the final costs were. Seems like there should not have been such a big gap in the price. I think customers will appreciate if the initial estimate was more accurate.

Repair Quality

Serg was very helpful in getting us set up for our appointment for the repairs and always keeping me updated.

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My Experience

I was rear ended by GMC Denali towing a huge boat. Needed a rear bumper and some body work. Classic Collision did everything right from setting up the rental car to be there, ordering parts, completed the work 3 days ahead of schedule and detailed the interior better than anyone since I bought it. *****

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My Experience

My car looks amazing, I'm so pleased

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Very good at keeping us updated on car progress. Car looks great

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Very professional service.

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All the staff I encountered were courteous and helpful.

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Repair Quality

Very fast... Almost too fast...

Customer Service

Again... Suspiciously and deliciously fast.

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