Caliber - Bellevue

4.8 (4,571reviews)
95%
13419 NE 20th St,  Bellevue,  WA  98005
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,571)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. Customers frequently commend the friendly, knowledgeable, and courteous staff, as well as the seamless coordination with insurance and rental car companies. Regular text and phone updates were widely appreciated, giving customers peace of mind. Unexpected interior and exterior cleaning of vehicles was a recurring pleasant surprise. A few customers noted areas for improvement, including occasional delays in completion dates, inconsistent follow-through on promised callbacks, and minor quality issues such as misaligned parts or interior cleanliness concerns. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Great service and my car was complete in a timely manner! Was contacted throughout the entire process during ..." Read more
"Caliber did a great job! My car looked brand new after the bumper repair. The team went above and ..." Read more
"They did an excellent job, it exceeded my expectations!"
"Poor customer experience and workmanship. Communication was misleading or nonexistent. I was ..." Read more
"Completed a couple days before promised date."
"Excellent communication and customer service. Finished repairs wells ahead of time and let me know immediately. Thank you!"
"The team did an excellent job in a timely manner. I wasnt expecting the vehicle to be done so soon but everyone did a fantastic job on the repairs. ..." Read more
"It was 2 days late."
"... good except they took over 3 weeks to do the repair. Car sat at their shop for 10 days before they started the repairs. I could have been driving it all that time" Read more
"... done was great and the service people were friendly. My issues were with the communication or lack of communication My service tech said he would keep me update via ..." Read more
"... communicated how the servicing of my vehicle was going. Your text updates really kept me in the loop about every step in the repair process. I felt informed and grateful. ..." Read more
"... advice on it. From there the live portal works great. Constantly and consistently getting updated and not needing to call in or jump on the phone. Such as parts being ..." Read more
"Communications were excellent, providing updates on the car's readiness. In-person service is professional and ..." Read more
"... updated.. this is just a minor example - but overall - comms can be improved." Read more

My Experience

The service was OUTSTANDING! The attention to every detail was exceptional and the offer to leave our rental car with them, so we could just drive home was so very helpful!! We will keep recommending Caliber to others!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I am really satisfied with my service. My car looks brand new than ever compared to when I last dropped it off to you guys. 100% recommend anybody to get their vehicles fixed from Caliber Collision.

My Experience

My Experience

Great service by David Aragon! Regular, friendly communication!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at the Bellevue location made the repair process simple and stress free. The repairs were finished sooner than estimated and everything looked amazing when I picked it up. Thank you guys so much!

My Experience

Great service from the front desk and Dave! Would love to come back if I ever had the need

My Experience

The Caliber Collision team was communicative, courteous, totally transparent as far as how the whole process was going to go. They worked with me and my insurance company to the very end. I would highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I appreciate the team for helping me to navigate through the accident. I especially want to thank Dave for explaining everything to me, getting in contact with the adjuster and keeping me updated throughout the whole process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you sou much for your help and work. My car it's beautiful. Thanks at you. Blessings.

Likely to Recommend

Repair Quality

great work done. no complaints

Customer Service

they thoroughly kept me updated on the repairs and progress. Good communication took care of everything got me in right away. kind

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

everyone was very nice and eager to help

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Communicative, felt at ease leaving my vehicle there

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Dave was great, sending texts twice a week with updates

Kept me Informed?

Yes

Ready on Time?

Yes

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