Caliber - Bellevue

4.7 (4,353reviews)

93%

(425) 641-7885

13419 NE 20th St, Bellevue, WA 98005

93%

See Photos

13419 NE 20th St
Bellevue, WA 98005

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Bellevue

See Photos

13419 NE 20th St
Bellevue, WA 98005

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (4,353)

Sort By:
Newest
Rating

3,674 Customers Rated

5 Stars

71.6% Complete

(3116)
4 Stars

7.6% Complete

(332)
3 Stars

2.1% Complete

(91)
2 Stars

0.9% Complete

(41)
1 Star

0.5% Complete

(21)
< 1 Star

1.7% Complete

(73)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and accommodating. Communication stands out as a major strength, with regular updates via text and email keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new and paint matching is excellent. Timeliness is generally positive, with many repairs completed ahead of schedule. Customers appreciate the coordination with rental car companies and the unexpected bonus of vehicle detailing. While some experienced delays due to parts availability or communication gaps, the overall sentiment reflects strong satisfaction with the repair quality and customer care provided.

Select to learn more

Service Quality
Timeliness
Communication

"Everything was great with communication and results!"

"Absolutely outstanding service!"

"Great staff and service."

"... month in the shop following my first ever accident. From start to finish, the team made the experience so much smoother than I expected. They took the time ..." Read more

"Everyone was great!"

"It was ready before"

"Completed a couple days before promised date."

"It was promised insanely early!"

"Excellent communication and customer service. Finished repairs wells ahead of time and let me know immediately. Thank you!"

"Accurate time"

"Everything was great with communication and results!"

"Communication were easy and often. Repairs were done professionally and restored my ..." Read more

"... The staff were very professional and courteous, and they kept me well informed about the progress of the repaired while my car was in the shop. Aside ..." Read more

"... questions, and as a first timer, I had quite a few! Their communication was actually better than my insurance claims adjuster, and they kept me informed ..." Read more

"Clear communication, frequent updates on the status of my repairs, car was ready on-schedule."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everything was great with communication and results!"

"Absolutely outstanding service!"

"Great staff and service."

"... month in the shop following my first ever accident. From start to finish, the team made the experience so much smoother than I expected. They took the time ..." Read more

"Everyone was great!"

"It was ready before"

"Completed a couple days before promised date."

"It was promised insanely early!"

"Excellent communication and customer service. Finished repairs wells ahead of time and let me know immediately. Thank you!"

"Accurate time"

"Everything was great with communication and results!"

"Communication were easy and often. Repairs were done professionally and restored my ..." Read more

"... The staff were very professional and courteous, and they kept me well informed about the progress of the repaired while my car was in the shop. Aside ..." Read more

"... questions, and as a first timer, I had quite a few! Their communication was actually better than my insurance claims adjuster, and they kept me informed ..." Read more

"Clear communication, frequent updates on the status of my repairs, car was ready on-schedule."

Liann (Honda owner) reviewed 7/31/26

Appreciate it was done in the time frame was told

Yes I would recommend it

Was done when they said it would be, car was nice and clean, was very happy with them

Was done when they said it would be, nice and clean, very happy with them

Anton (GMC owner) reviewed 7/31/26

Thank you for your help getting my truck put back together.

Lola (Lexus owner) reviewed 7/31/26

I had a wonderful experience with Caliber Collision. From my first welcome at the front desk to picking up my finished car, everyone was courteous and professional. I would highly recommend Caliber Collision to everyone.

Everyone in the front office was personable and very knowledgeable. I throughly enjoyed my interaction with all of them.

Mariana (Subaru owner) reviewed 7/30/26

Diana (Toyota owner) reviewed 7/30/26

Fambit (Hyundai owner) reviewed 7/30/26

The staff were quite professional and knowledgeable.

Sahil (Audi owner) reviewed 7/30/26

Karen (Mercedes-Benz owner) reviewed 7/30/26

Everyone working there really did their job well

Randy (Subaru owner) reviewed 7/29/26

The team did an excellent job in a timely manner. I wasn’t expecting the vehicle to be done so soon but everyone did a fantastic job on the repairs. All of my expectations have been met and I would definitely recommend this place to friends and family.

Maria (Mazda owner) reviewed 7/29/26

My service consultant did an excellent job explaining what was done, and the post care. She also noticed my liscense plate was on backwards and generously offered to help fix it. Overall very satisfied with the service. If something comes up we will let you know. Oh also, thank you for a great loaner as well. Thank you for your excellent service!

Toshiaki-Yukari (Mazda owner) reviewed 7/28/26

Thank you for keeping me updated on the progress. It gave me total peace of mind knowing the repair was in good hands.

Hal (Toyota owner) reviewed 7/28/26

Communications were excellent, providing updates on the car's readiness. In-person service is professional and friendly. Coordination with the rental car company was seamless. The repair work is excellent.

See previous comment

Prashanth (Nissan owner) reviewed 7/27/26

Excellent service, precise communication, and quality of work is top notch. Highly recommend Jorge and his team.

Jungwon (Honda owner) reviewed 7/27/26

Jesus (Toyota owner) reviewed 7/27/26

Great job looks like new and the car was returned in great condition. I was very impressed. Thank you.

Kedar (Toyota owner) reviewed 7/27/26

Fernando (BMW owner) reviewed 7/27/26

La gente muy amable, el servicio prestado Exelente, mi carro quedó perfecto, gracias

Szuyi (Lexus owner) reviewed 7/27/26

Will recommend

Satisfied

Muhammad Taha (Infiniti owner) reviewed 7/24/26

Great results and quick work.

Yiman (Hyundai owner) reviewed 7/24/26

Top of reviews

Caliber - Seattle - Aurora

4.9 5,026 reviews
9200 Aurora Ave N
Seattle, WA 98103
Caliber - Bothell

4.9 4,127 reviews
18204 Bothell Everett Hwy Ste B
Bothell, WA 98012
Caliber - Edmonds

4.9 3,674 reviews
23510 Hwy 99
Edmonds, WA 98026

Exotic Motors Auto Rebuild Inc...

4.9 3,562 reviews
12882 Northup Way
Bellevue, WA 98005
CARSTAR Collision Clinic Belle...

4.8 1,359 reviews
13212 Bel Red Rd
Bellevue, WA 98005
Classic Collision East Bellevu...

4.8 537 reviews
13451 SE 27th Place
Bellevue, WA 98005

view more shops in: Bellevue | 98005

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Bellevue

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Bellevue

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,353)

3,674 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean