Classic Collision Renton

My Experience - 5.0/5.0 -

Great service had updates on my car throughout the process

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was frustrated by the repeated changes to the completion date, especially because the updates usually came the day-of when we had already made adjustments to our plans and transportation methods so that we could pick the car up and drop the rental off.

My Experience - 5.0/5.0 -

Great communication and friendly staff. Truck looks great. I’ll be sure to return as a customer. Thank you and have a great day.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly. Great communication. I’ll be a repeat customer. Thank you!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent team, consistent and timely updates, made me feel good as a customer

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciated the work done as well as the communication from the shop. I appreciated the detailing work as well once the repairs were done.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I was told that I could replace the bumper or they could repair it and keep the OE factory bumper. That if they repaired it, I wouldn’t notice at all. I opted for repairing it, to which I was told I would not be able to tell it was damaged at all. Upon receiving the car back I saw a folded line on the bumper where the incident occurred. I showed it to Jorge where he said, “oh that’s not where the accident was.” I showed him a picture on my phone where it was in fact where the accident was. Then he said, “oh well if you’re not satisfied with it we can take it back and redo it for you”. I then got home and noticed more sand marks on the opposite side of the bumper that was no where near the accident damage. Then when I got it in the sunlight I realized the paint on the bumper and the hood don’t even match.

Customer Service - 2.5/5.0 -

Everything was good, and they accommodated me. But I felt lied too and I felt like they rushed my car, when I called and asked if they could call GEICO to extend the cars date, since the repair was supposed to complete in the 18th and then Jorge said the 22 and when I said they need to call GEICO to say they are keeping the car until the 22. I then got a call saying my car is ready on the 18.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I liked how professional everyone was.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My car was cleaned so well outside it almost looked like new.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I used this repair facility because it was an in-network shop through my insurance company. Based on my experience with the quality of the repairs, repeated delays, poor communication, and additional damage to my vehicle, I cannot recommend this facility. I would strongly encourage others to consider other repair options if available.

Repair Quality - 0.5/5.0 -

According to the service manager, this is a “production facility,” not a “quality facility.” Upon hearing that statement, I immediately decided to remove my vehicle from their care. I had already experienced concerns with the quality of the repairs, as the work was not completed properly and the vehicle sustained additional damage while in their possession.

Customer Service - 0.5/5.0 -

Trent was dismissive and did not seem willing to listen to or address the concerns I raised regarding my vehicle. Another employee working at the front was attempting to walk me through the issues and explain the situation, but Trent interrupted him and told him to be quiet. I found Trent’s behavior rude and unprofessional, and I left feeling that my concerns about the quality of the repairs and the additional damage to my vehicle were not taken seriously or properly addressed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Good job done on my car

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Por la atención y la calidad del trabajo. Lo recomiendo ampliamente

Repair Quality - 5.0/5.0 -

Excelente servicio y atención. Lo recomiendo.

Customer Service - 5.0/5.0 -

Siempre muy atentos. Y cumpliendo con los plazos a los que se comprometen

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend this facility and the people to anyone who needs this type of work

Repair Quality - 4.5/5.0 -

They was really good job fixing the auto and kept us up dated via text messages through out the process

Customer Service - 5.0/5.0 -

Very helpful and informative

Returned Clean

My Experience - 5.0/5.0 -

Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a really good job. Someone else damaged my car in an area other than the repair they were performing. They we're not responsible for fixing it but they found a way to make it invisible

My Experience - 5.0/5.0 -

Job was completed quickly and looks great. Very satisfied!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic job!!!

Customer Service - 5.0/5.0