Factory Finish Collision Center Lp
In operation 26 years.
Factory Finish auto collision center is your one-stop-shop for all your auto collision repair needs whether you are in Haltom City, Crowley, Burleson, Fort Worth, Arlington, Dallas or anywhere in the DFW Metroplex. For over 20 years, Factory Finish has been the best place in DFW for complete auto collision repair, including auto body and auto painting as well as paintless dent repair, hail damage repair, frame straightening, suspension repairs, windshield replacement, and any other repairs related to the collision. You don’t have to settle for the average or low-quality collision services. FACTORY FINISH is I-car gold certified. MANUFACTURED CERTIFIED with Honda, VW, Mazda, Dodge, Jeep, Fiat, Nissan, Infiniti, Chrysler, Hyundai, Acura, Lifetime Warranty on Repairs Accepts All Insurance Claims Hail Repair Specialist State Of the Art Equipment Laser Measuring System Towing To Factory Finish Certified Repair Facility Dealership Preferred
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Dora and her staff are great and a plus they do good work my gladiator looks new
My Experience - 5.0/5.0 -
So excited to have my truck back in tip top shape. Thanks, Jarrett!
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
I am grateful of u all hard work. I know it been waiting but it worth patient and hard work u earn. My car is great as new. God bless u
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love it the beauty job on my car perfect it’s like never happened the damage, I get my vehicle back like new, thank you ….the Attention friendly, the best
Customer Service - 5.0/5.0 -
Professional and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Quality of work was excellent and the staff friendly, but I would prefer better follow up communication and attention to detail with making sure the vehicle is actually ready before saying it’s ready for pickup.
Repair Quality - 5.0/5.0 -
Body work was excellent, can’t tell that anything ever happened. The original headlight replacement did not work, but they got a new headlight asap and had it installed the following week.
Customer Service - 4.0/5.0 -
All of the employees I interacted with were nice and helpful; however, I had to call for updates and to confirm appointments. I would have preferred them to reach out to me rather than myself having to do the follow up.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Found a green portable lantern magnetically attached to front right shock. Still works. Please call me if it’s yours.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the results the repairs on my vehicle.
Customer Service - 5.0/5.0 -
Very pleased with the results the repairs on my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service on all that was involved.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service best collision center I’ve even worked with!
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent customer service very professional and honest .
Customer Service - 5.0/5.0 -
Excellent customer service very professional and honest .
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 0.5/5.0 -
Although the shop did everything possible to make it right I was still disappointed with the level of communication and follow-through especially by management as again I have not received any follow-ups via phone or the requested documentation for final repairs or statements documenting all repairs I would be happy to speak to ownership about the details and timeline of my experience and present or offer constructive feedback on the how to improve communication or address the many issues dealt with during the repair and attempts to pick-up my vehicle
Repair Quality - 1.0/5.0 -
I was not satisfied in a multitude of areas especially having been referred by the Acura dealership in which I purchased the car from as being certified repair center.
Customer Service - 1.5/5.0 -
Although the staff was friendly and courteous. There was a severe lack of communication or delays and gaps in which I was left with more questions than answers. No customer should have to call and follow-up multiple times to get updates or status on long overdue requests. This includes lack of follow through on the general manager in providing requested documentation on revised estimates and repairs in which I am still left without to this day.
My Experience - 0.0/5.0 -
We are satisfied with the actual work, we are not satisfied with the length of time the repair took, and we were led to believe the vehicle would be kept on site for the repairs but was moved to a different facility. The facility it was moved to missed some of the repairs so after being dropped off in Grapevine they had to pick it up and take it off site to fix the damage which added more time. Not only that - an extra 100 miles was put on my car being driven to all the different offsite locations.