Feldman Chevrolet New Hudson
In operation 21 years.
Feldman Automotive Group is a full service collision and mechanical repair facility servicing all makes and models. Focused on customer service and work satisfaction, we strive to build customers for life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Reviews (438)
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- Newest
Likely to Recommend - 0.5/5.0 -
I would never recommend taking another vehicle to Feldman. In fact, with these issues and running our other lease vehicle way past the miles and nothing being done to assist throughout, I would never recommend Feldman as a place to buy or lease another vehicle.
Repair Quality - 2.5/5.0 -
Repairs are fine however after having the car for over four months, we should not need to pull out of the lot and notice we need an oil change. Also notice some spots of rust on the rear lift gate….the car has 13,000 miles.
Customer Service - 0.5/5.0 -
Casey seems to be the only person that cares. We received little to no communication throughout Feldman having our vehicle…..again for over four months. Our insurance adjuster could not even confirm that Feldman even had our vehicle and would ask us what was going on with the car. We didnt know either. We emailed the director of collision……still waiting on that response.
Likely to Recommend - 0.5/5.0 -
Not for Body Shopp
Repair Quality - 0.5/5.0 -
Took almost 5 weeks to repair my car. I was told I would be called with updates thru the process and never was called but at the end to pick up my car. I do not have rental coverage and your dealership does not have loaners available you say because of covid and short supply chain issues really because of profitability. Just Say This don't Lie. The reason why it took 2 more weeks is because of a headlamp assembly really I could order one from an auto parts store and dropped is off. You say short staff. Well you have 48 salespeople selling cars dont you think you should hire more people to repair the cars thru service and body shop.
Customer Service - 0.5/5.0 -
Not too good.
My Experience - 0.0/5.0 -
4.5 mnths with My vehicle. To the point I needed an oil change and had to pay and it isn't right to leave someone without a vehicle for MONTHS. my car is filthy on the inside and I'm actually astonished
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 5.0/5.0 -
Quick and reliable. Great service my body work looks great
Customer Service - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job.
Customer Service - 5.0/5.0 -
The staff was very kind and helpful. Jenny went to personally pick up my logo so I could have my car back in a reasonable time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job done on the repair work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The chrome around the driver side mirror isn’t secure. Tire sensors are off and the doors open weird. Brakes seem warped from sitting for two months
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The first 6 weeks were frustrating with little to no communication about what was happening with my car. Once Casey was given my account and I spoke with him, he was able to keep in the loop with regular updates for the final 2 weeks.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The body shop manager mark was extremely helpful to me and he went above and beyond to a Ensure my satisfaction thank you
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I still would be waiting to get my car repaired. If I didn’t do all the diligence to find the grill at Lafontaine in Highland. Feldman Chevrolet’s body shop did nothing for nine months trying to find the part for my car. It was all on my behalf, and then they didn’t follow up correctly with the insurance company to find out that I had no deductible to pay and they wanted me insistently to have to pay for the repair in the car. Very upsetting. Very frustrating. I’ve never had that before and obviously this is now the new norm for Feldman Chevrolet’s body shop.
Customer Service - 1.0/5.0 -
When I have to as a customer, do all the follow up that’s pretty poor Customer Service unacceptable. As far as I’m concerned and I would look for another body shop before I go back to Feldman Chevrolet in new Hudson.
My Experience - 0.0/5.0 -
Took over a month and half to fix. Day after having it check engine light comes on. Couldn't provide rental
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Looks good even that I had to wait 2 months
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Only giving a one because zero isn't an option
Customer Service - 0.5/5.0 -
Your employees continue to blatantly lie to customers
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
No communication, had to constantly call to get status on my car that was quoted for 9 hours of work and turned into almost 4 weeks.