Feldman Chevrolet New Hudson

Likely to Recommend - 0.5/5.0 -

No coordination in the Feldman group between the shops and no single point of contact. I foind myself coordinating efforts and chasing the status of the vehicle including taking spare wheels so it could be transferred between the two locations. That isn't something one would expect to have to do.

Repair Quality - 1.5/5.0 -

I have yet to receive my car

Customer Service - 1.5/5.0 -

No updates for the last week it was there. The last I had heard, they were down to one painter

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

It took three months to fix the car I had to go four times to the dealership!!!!!

Customer Service - 2.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Should keep customers informed with STATUS updates weekly or more frequently. Just a short email would suffice.

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

My car was brought in after it was stolen and taken for a joy ride, at first jenny seemed very nice. When i called back with concerns about the detail that was done on my vehicle she blamed the insurance company as to why it was done poorly and said “Well it left here 100x better than it came in so i don’t know what to tell you”. It still smelled of marijuana from whoever took it for a joyride but was told the smell would be gone after the detail. after the detail was done and there was still dirt in the seats. All of my personal items that were still in my car before arriving to the collision center (i was able to view it before it was brought in) such as a compact battery charger and jumper cables, the mace in the center counsel as well as a phone charging cord were not returned. All of these items were in my car when it was towed to the collision center. There is a noticeable scratch after my car was stolen and the photos were not sent of the scratch to the insurance appraiser for them to fix it, there is also a rubber gasket on the back windshield that is hanging off that was not fixed.

Customer Service - 1.5/5.0 -

Jenny was very rude when i called her back with concerns about the detailing job.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never again will I return or will I refer any friends or family. Goodbye fieldman

Repair Quality - 1.0/5.0 -

After receiving my truck back my low oil pressure light came on.. My truck sat for two an a half weeks and needed an oil change, it seems like after all the trouble an oil change would have been no charge.

Customer Service - 0.5/5.0 -

Recall and collusion when truck was taking in the first of August all that was repaired was recall, didn't have collusion on record.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

19 days keeping my car for a broken taillight and a scratch on the fender. Lied about ordering the part. Will never go there again. Shame on you!

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Feldman had my vehicle for almost 6 weeks, never returned my calls, voicemail was always full, terrible customer service, constantly being hung up on when the operator transferred calls, body shop rarely answered the phone and when I finally picked up my vehicle, the heat did not work & it’s winter! I drove home with my car in winter, 30 degree weather with no heat. When I took my vehicle in originally, the heat worked. I will never take my car back to this place, nor buy a vehicle from there. Very disappointed!

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

Good Job thank you so much

Repair Quality - 5.0/5.0 -

Happy thank you so much good Job

Customer Service - 5.0/5.0 -

Thank you so much very happy

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Had to come back for a malfunctioning blinker.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike ( both) were really great to work with

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I have been a customer of Feldman for years and purchased 3 vehicles. I will never return to Feldman to purchase a vehicle, for service or repairs. I was inconvenienced for 7 weeks and out of over $600 renting a replacement vehicle. I am not a happy customer and I sent a letter to the owner of the dealership concerning my dissatisfaction.

Repair Quality - 3.5/5.0 -

Vehicle was not thoroughly checked. Had to notify collision that my seatbelt didn't work.

Customer Service - 0.5/5.0 -

It took almost 7 weeks to receive my car. Parts weren't ordered for almost 3 weeks from the date my car was towed to the collision shop.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

WOW - fastest I've ever seen a car fixed!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

It is my first experience with getting body work on a car, so I can’t gauge it. However the paint looks amazing and I am seeing a hood gap issue as the only Problem. This would have been a 10 if the Feldman body shop knew it was gonna take 4 months and communicate that to me. I could have avoided renting a car and bought a used car earlier on. I’ll likely use Feldman to fix my used car I ended up buying as it was a salvage car I bought just to get around while waiting. My insurance didn’t cover rental so I had to pay for rent for 30 days which that money could have been just spent on the 7k Kia optima I ended up buying

Repair Quality - 4.0/5.0 -

Expectations about time frame could have been better. I understand there is a massive global problem with parts so I do blame a lot of it on the current problems that Feldman has no control over. However, small things such as not ordering the correct parts list early on seems interesting. I had been given a quote from another shop prior to coming to Feldman and the other shop had parts on their list that Feldman didn’t discover till 2 months later. Paint looks amazing, the fit and finish on rear right passenger door is perfect. The hood seals aren’t lined up on the front of hood so i called and I am being accommodated to look into the issue. It seems air is getting under the hood causing the hood to shake at highway speeds. This is a tricky thing to line up perfectly so I get it. Overall I wish they would have identified more parts earlier on to get ordered earlier to expedite the project. Michael did a great job at communicating what he knew and being honest about what he didn’t know. I feel he did a great job considering the circumstances. Overall I am just happy to have the car back and look forward to the fine tweak of the hood alignment issue.

Customer Service - 5.0/5.0 -

Michael had a lot on his plate, but the areas he was responsible for he did great at communicating. I work in customer service so I could see the problems that weren’t Michael’s and I’d imagine your customers not in service as a career wouldn’t be as understanding as me. Michael also never tried to pass the buck or make Feldman look bad at all either.

My Experience - 5.0/5.0 -

Liked getting communication via text.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0