Feldman Chevrolet New Hudson
In operation 21 years.
Feldman Automotive Group is a full service collision and mechanical repair facility servicing all makes and models. Focused on customer service and work satisfaction, we strive to build customers for life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Reviews (438)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Car wasnât fixed and now has more rattles. Body work was also done and the paint has bumps in it. They were supposed to call me on Monday to schedule it back in. Havenât heard anything yet.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
Many of the problems were avoidable.
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
The second team was trying to be proficient, but the first team had done irreconcilable damage to my satisfaction with the customer service.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
I took them over 2 months to schedule me as they did not have a loaner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient and very fast.
Customer Service - 5.0/5.0 -
Extremely professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica made it a one stop process
Likely to Recommend - 0.5/5.0 -
See all my previous comments about the customer service rep & the damage occurred to another part of the vehicle while in possession of the shop.
Repair Quality - 4.0/5.0 -
I was completely satisfied with the repair of the dent in the fender.
Customer Service - 0.5/5.0 -
I was dissatisfied with the customer service representative, because she lied to me twice on the date the Traverse was to be returned to Feldman in Novi. She told me on 7/12 that it was be returned on 7/13 & she would call me when it leaves New Hudson. When I hadn't heard at 1PM, I called her & she told me she was waiting for a driver & it would be delivered by 3 or 4PM. When I hadn't heard from her by 4:30PM, I called her again, she told me she was sorry, but the drivers had come in the morning & didn't take the car which contradicted with what she told me at 1PM. Then she said the car was on the way by the driver to Novi. When I asked when the driver left, since I was on my way to Novi to pick it up, she told me "he is just leaving" which contradicted what she just said "that he was on the way". In the meantime, I was already driving to Feldman & had to wait for the driver. I expect customer service reps to tell me the truth. Now I don't trust anything the New Hudson rep would tell me & would not want to deal with her in the future.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice, but the repair took a week longer than estimated. It would have been nice to receive a couple phone calls with status updates.
My Experience - 5.0/5.0 -
So far so good. The car is ruining fine and I'm enjoying my vehicle again. Thank guys...
Likely to Recommend - 5.0/5.0 -
I couldn't be happier.
Repair Quality - 5.0/5.0 -
They did s great job and was very pleased with the work.
Customer Service - 5.0/5.0 -
They were upfront with the issue at hand and were in regular contact with me about the status of my vehicle.