Feldman Chevrolet New Hudson

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

It took a month to repair after waiting 6 weeks before appointment to be told they are waiting for parts and during tha month communication with me about delays was nonexistent I had to call everyday for two weeks to get response

Customer Service - 1.5/5.0 -

Communication with me was horrible and not very friendly I called mutable tmes without return calls

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent body repair work! Like new again. Very satisfied.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Again, it’s a communication issue. They need to be trained to be more costumer focused. I had to drag an answer every time I called.

Repair Quality - 5.0/5.0 -

Satisfied with the body work. Good job collision team.

Customer Service - 2.5/5.0 -

Lack of communication made it difficult to get a reasonable answer. Had to call several times.

My Experience - 0.0/5.0 -

I had a pretty awful experience with your collision shop, and I will never use it again or recommend it to anyone. As a matter of fact, I have already went out of my way to leave negative reviews of the body shop at Feldman Chevrolet of New Hudson wherever I can. While the repairs to my vehicle were satisfactory, your office staff at that location were horrible to deal with. That office is HORRIBLY MISMANAGED, and your employees (with the exception of Gina, who seemed to at least appear to WANT to help) need to learn some people skills (you know, customer service stuff? Saying hi, smiling a little bit, seeming eager to help, is that too much to ask?). But that’s all petty stuff. The mismanagement of your body shop is HORRIFIC, and it was apparent from the very start of my ordeal with them. No one there EVER knew the status of my car, and they REFUSE TO ANSWER THEIR PHONES. How can you run a business and not answer your phone?? Especially when you have someone’s car hostage?! I’m not exaggerating: I called your body shop office 20-30 (THIRTY) times during regular business hours on various days of the week, and over the course of time my car was there, left MULTIPLE voicemails, and only TWICE was my call ever returned. It got so bad, I had to physically stop in to your office just to get a status update on my car because no one would answer their phone. On the day I was “supposed” to pick up my vehicle, I called multiple times to make sure it was ready (there had already been unscheduled delays), and left 2 voicemails. My calls were never returned. I finally demanded a secretary to put me through to someone, and she put me through to Mike. Mike claimed he was the only one there that day, and didn’t really know the status of my car. After some pushback from me, he finally told me they were “waiting on the glass guys and that he wasn’t sure if they would be there today or not”. He told me he was looking into it and would call back soon with an update. 3 hours later, no call back. He had given me his direct number, so I called him MULTIPLE TIMES, and left MULTIPLE VOICEMAILS. He NEVER called me back. My rental was now due back, and I still had no information on my car from anyone at your body shop. Again, I had to talk to a secretary and beg to speak to someone in the body shop. She put me through to Gina, who ended up finally resolving my situation and ensuring my car was ready to be picked up. Upon my arrival, I walked in, and your employee Mike was sitting at his desk, right next to his phone. The same phone he hadn’t answered all day. So you can imagine my frustration at seeing that. He got my keys and directed me to the cashier. Not even offering to walk the vehicle with me to ensure the repairs were satisfactory. I had asked for the oil to be changed while you guys had my car there (after the body shop was done with it) so that I didn’t have to come back and make a separate appointment. A secretary (over the phone) and someone in the body shop office told me that this wouldn’t be a problem, and “made a note of it” on my file. Well, while picking my car up, I asked Mike where the receipt for the oil change was, and he rudely stated, “there isn’t one”, and mentioned something about that not being his concern and he “had no idea what I was talking about” before proceeding to give me my keys. I want to write more, but I’m out of room. I will never use your body shop again. I Do NOT wish to be contacted.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 3.0/5.0 -

The work was fine. I found the telephone operators or whoever answered the call to be less than cheerful. Paul, however, was quite pleasant

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Generally fine. Our contact, Paul, was always helpful and patient. He provided good responses and updates, but I had to initiate the call. The vehicle was in the collision shop for two months and I would have appreciated more updates via text, call or email. We were told originally by another individual that repairs typically take about eleven days from drop off. That must have been a guess, because it was not even close to accurate.

My Experience - 5.0/5.0 -

Excellent repair. I am happy with the work done. Mike kept me up to date on the progress which was appreciated .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with the repairs made to my 2005 Volkswagen. Mike kept me informed of the progress. Parts availability was an issue but that is not the fault of Feldman. I would not hesitate to use Feldman again for any auto repairs needed.

Customer Service - 5.0/5.0 -

Very happy with the customer service. I was kept informed of the progress on my repair.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

only thing i would want more is communication on what was going on with truck, only info i got was when i asked for it.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

communication was not good, car was not washed

Customer Service - 3.5/5.0 -

communication and followup are not OK

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would tell them to find a different Chevy dealer to try after my experience.

Repair Quality - 1.0/5.0 -

The communication was absolutely terrible. I left 5 messages trying to schedule my appointment and only was able to do it when the operator agreed to walk down to the collision department and make sure someone picked up the call. Once the car was in, I left a voicemail and sent an email asking for update without a response. The actual work was fine but hard to overcome the lack of service.

Customer Service - 0.5/5.0 -

See prior comment for detail but absolutely no response to messages which is unacceptable in my opinion.

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Poor communication throughout the whole process. I constantly had to call to check up when they had told me they’d call me back each time. And never did. Didn’t explain what was happening with my car until my step mom called. I believe Mike had said my car would be cleaned, the exterior and interior. Which was not.

Customer Service - 0.5/5.0