Ferman Collision Center of Tarpon Springs

My Experience - 5.0/5.0 -

People make the place special

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You have a great store in tarpon , from top to bottom, my compliments on your professionalism and dedication to your craft

Customer Service - 5.0/5.0 -

See earlier comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Wonderfull job allwent smooth Thank You to all.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Very good work. Thank you

Customer Service - 4.5/5.0 -

Pleasant

Returned Clean

Likely to Recommend - 5.0/5.0 -

Ferman does great collision work to bring a vehicle back to looking like new. Ferman just needs to keep customers informed of the progress better.

Repair Quality - 5.0/5.0 -

Side view mirror looks and works great despite being a used one.

Customer Service - 4.0/5.0 -

Renee and Maritza were great. But, whoever was supposed to keep me up to date as to the service repair status did a poor job. However, I was informed readily as to when the car would be done as the time approached.

My Experience - 5.0/5.0 -

Ferman has a great staff that is efficient and gets it right first time everytime. Thank you Bill and Zee.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From the first moment I walked into the collision center I was greeted with respect and kindness. The work they did on my Compass was well done and in the time frame that was indicated

Customer Service - 5.0/5.0 -

Very one was very kind.

Returned Clean

My Experience - 5.0/5.0 -

Awesome.work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

I do not understand how customer service can be so bad - lack of communication is an understatement - even though they call you Tuesday and Thursday of every week, they do not give you an actual update. Any questions you ask about the status of your car, they do not know. And they become frustrated at you for you asking basic questions- They called us twice, Both times on a Thursday, late afternoon, telling us the car would not be ready until the following week- then called the next day, Friday at 5 pm or just before requiring us to return the loaner car and get to them immediately to pick up our car before the weekend. The first time we did this, they did not even have the car ready. Finally at pick up day, which was a mess of communication in many ways, I get there to be accused of fraud. I had never received a check from The insurance company and was repeatedly accused of cashing it and trying to stick them with the bill. Then when Monday morning came along and they find out directly from Geico I never received the check, as i stated, i didn’t even get a phone call or Email to tell me it was handled or offer apology. Many other issues are Not stated in this review. And I will state that I heard first hand other customers complaining of similar issues while i was at their offices during the 2.5 weeks they had my car for a minor repair. We went with this collision company because it was Geico’s preferred shop - thinking that would eliminate unnecessary issues and stresses. It did not.

My Experience - 5.0/5.0 -

Only thing that there was dust all in my car .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job! My car is like new! So grateful!🥹

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We appreciate that you cleaned the inside also. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

When they sprayed the tire on the driver side, black spray was all over the trim. I did not expect the tires to be sprayed, so I can't really complain.

Returned Clean

My Experience - 5.0/5.0 -

Great experience all around.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job matching paint and helpful. Quickly done as well.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have made recommendations.

Repair Quality - 5.0/5.0 -

Mick did a phenomenal job on my Corvette. I am extremely pleased. It looks absolutely perfect and I couldn’t be happier. He even finished it a day earlier than expected so that was an added plus.

Customer Service - 5.0/5.0 -

Staff was very helpful and friendly and kept me updated on the progress of my car repair.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Ferman did a great job; pin striper has STILL not contacted me … two weeks!

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Thank you for matching the paint on my car. Looks really nice

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good job. Car looks great thanks to your good work

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

No comments

Returned Clean