Gerber Collision & Glass - Palm Harbor (Fl)

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I am submitting this review to document my experience with Gerber Collision & Glass in Palm Harbor following repairs to my vehicle that were coordinated through my insurance company. My vehicle was brought to Gerber in June 2026 for collision repairs. I was initially told the repairs would take approximately one week. When I arrived to pick up my vehicle, there was a large defect/gouge in the newly painted area and a bracket/trim piece was visibly falling off. I was told the paint issue would be corrected and that a replacement part/clip needed to be ordered, requiring the vehicle to remain for approximately another week. Unfortunately, the problems did not end there. Recently, the same exterior piece that I was told had been addressed completely fell off my vehicle while I was driving. This created a legitimate safety concern because the piece could have struck another vehicle or caused an accident. Based on what has occurred, I have serious concerns about whether the damaged clip/part was ever actually replaced during the original repair. I also later discovered that a damaged light included in the repair was never properly fixed. I did not realize this until I was driving at night. I subsequently brought this to Gerber’s attention and was told the necessary parts would be ordered. I have now learned that those parts apparently were not ordered as I had been told. I was advised that the employee who was supposed to order them is no longer with the company. I am currently dealing with another representative, Leo, who has told me he will provide updates but has repeatedly failed to follow through with calls. At this point, my concerns extend beyond poor customer service. I am concerned about the quality, completeness, and safety of the repairs performed on my vehicle. I relied on Gerber to return my vehicle to me properly repaired. Instead, I have experienced: * A significant paint defect at the initial pickup * A loose exterior component at the initial pickup * That component later falling off while I was driving * A damaged light that was not repaired * Parts that I was told were ordered apparently never being ordered * Repeated difficulty obtaining promised updates or resolution I am asking my insurance company to formally document these concerns and assist me in ensuring that the vehicle is thoroughly inspected and that all repairs associated with this claim are completed correctly and safely. Given the issues I have already discovered, I would also like reassurance that there are no additional incomplete or improperly performed repairs that are not immediately visible. This experience has significantly undermined my confidence in the work performed on my vehicle. I should not have to repeatedly identify incomplete repairs myself, nor should a repaired component fall off my vehicle while I am driving. I am requesting assistance in obtaining an immediate resolution and ensuring that Gerber is held accountable for completing the repairs to the standard expected of an insurance-referred collision repair facility.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They made the whole process very easy. Beautiful when finished.

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

The car looks great!! I just hope it stays that way. I would and will recommend your business to as many people as I can. Thank you for an excellent job!!😊

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0 -

There are few small marks on the car but we decided to let them alone

Customer Service - 5.0/5.0 -

Everything was satisfactory

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It looks great. Thank you.

My Experience - 5.0/5.0 -

You did not order correct parts TWICE

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

They did not order correct or enough parts Twice

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber kept me updated on the stage of repair my car was in. Answered all of the questions I had in a timely manner.

Customer Service - 5.0/5.0 -

Frequent updates from Gerber on status of my car repair. Friendly interactions with Gerber.

My Experience - 5.0/5.0 -

Kelly and the crew did exactly what they said they were going to do and we are perfectly satisfied and will return xx.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service

Customer Service - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was done on time. They explained what was being done. Hopefully I won’t need them again any time soon but I would recommend them to my friends.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The guys at Gerber were courteous and kept me informed throughout the process of my repair.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’ll refer Gerber

Repair Quality - 5.0/5.0 -

Jeff was great to work with, kept me in formed, and paid attention to details.

Customer Service - 5.0/5.0 -

Five star customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had my GMC Sierra repaired after an accident. They communicated well, very professional, the repairs turned out great. Overall, I would use them again, although, I hope I never need to.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They were awesome

Repair Quality - 5.0/5.0 -

Very professional and kept me updated

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Finished ahead of time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The guys at Gerber were excellent! Jeff was really good about keeping me updated about the process and there's nothing I would change or improve. They're doing amazing job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

If a friend needed help I would surely recommend Gerber Collision & Glass

Repair Quality - 5.0/5.0 -

They did an Excellent job

Customer Service - 5.0/5.0 -

The greeting was warm and comfortable.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I have some issues with the work, specifically paint job and was not delivered timely nor was I told that insurance was holding up the process.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service and great customer service.

Customer Service - 5.0/5.0

Returned Clean