Ferman Collision of Brandon
In operation 126 years.
Ferman values your business and realizes that you have a choice of where to take your vehicle. Ferman strives to complete repairs properly and in the shortest time possible. Our professionally trained staff knows how important this is to you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 11:30 am |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Raul was the most awesome specialist in keeping me informed regarding my car. He truly is an asset to your company. I have never been to your dealership but will be back because of Raul and his excellent service. Thank you Raul for making my experience smooth & easy as my car was being repaired!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
When I picked up the vehicle there was still a dent in the fender. I notified Jim who set me up with another date to get that fixed. I work QC and to me they should have seen the dent still and never given it back to me like that. Also I had the service department service my vehicle and detail it. I was very disappointed with the $210 detail job. I voiced my dissatisfaction and they did detail it again which was better.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
the repairs were good the Geico representative was good but the office customer service was horrible
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
the women who answered the phone are rude each time I call I got the impression that they didn't want to help.And no one knowledge you when you walk in the door she will just sit there with her back turned
Returned Clean
My Experience - 5.0/5.0 -
It is rare to get such great customer service anymore. Everyone was great and very professional. I also found the text message updates very valuable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Came out like new! Thomas was great and was able to repair everything extremely well! Completely satisfied!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was not satisfied with the repairs. There are still scratches on both doors/fender and my driver side window was not working properly (the window has been fixed). Also there is a new scratch/ding in the drivers door.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I had forgot to mention, when I dropped the vehicle off, that when I was hit I had a smoothie sitting up front and it splashed all over the console and got underneath the plastic cover to the temperature controls. When I picked my car up, I mentioned it to them. It would have been nice to see them go the extra mile and clean that out from under the plastic. I still have dried smoothie underneath it as we speak. Not sure if I'll ever be able to get it out.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I arrived to Ferman Chevrolet and dropped my car off. The lady that checked me treated me as if I were bothering her. I didn't mean to disrupt her day. I had the appointment, I came in a little late after going to another building at Ferman. I don't know if that's what upset her. She would barely look at me, never smiled, was very cold and unpleasant. She was sitting a few desks down on the left hand side of the rows but I don't remember her name. Then we went out to look at my car and the Geico guy was friendly at first. Then he saw that my bumper had been repaired, or attempted to be repaired from an earlier accident on one side. The whole back bumper was messed up from being rear-ended and for the rest of the time he only talked about how bad of a repair job that was, pointing it out to everyone. It was clear he wanted to make me feel bad about the unprofessional job that was done on the corner of my rear bumper before.