Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
My Experience - 5.0/5.0 -
It's how they are with body work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful, friendly, helpful staff!
Customer Service - 5.0/5.0 -
Fixed our scratch perfectly!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Only if body work is the only thing needed, but that’s all they’ll touch anyway apparently
Repair Quality - 1.0/5.0 -
Car was working fine except A/C when I brought it in, just some body damage. When I got it back, my turbo wasn’t working nor did they fix the A/C. Saying they can’t touch it. Body work looked good though.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job very pleased
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My wife has used this shop before and now I have as well. I would absolutely recommend it.
Repair Quality - 5.0/5.0 -
The team at Ferman went out of there way to work with me. GEICO scheduled my appointment for an hour before they open. An employee was just getting there. They let me in and offered some coffee and immediately began to work my case even though they weren’t even open yet.
Customer Service - 5.0/5.0 -
They were professional and very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good service and communication
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Quality is not good
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We have used this shop several times in the past and have never been disappointed by the quality of their work, nor by the friendly atmosphere.
Repair Quality - 5.0/5.0 -
Every looks great after the repairs, and the aim of the headlights now is actually preferable to the original factory setting.
Customer Service - 5.0/5.0 -
Friendly staff with good communication.
Likely to Recommend - 0.5/5.0 -
NEVER!
Repair Quality - 0.5/5.0 -
Absolutely horrible service, and quality of the repair. Had it back to them numerous times to correct the issues and still have not got it corrected. Jeff and Larry are useless and make things worse when you ask questions and get no response. Now I have to find a way to have my vehicle repaired properly. I’m assuming this survey is also useless and won’t amount to anything.
Customer Service - 0.5/5.0 -
Horrible people!
Likely to Recommend - 5.0/5.0 -
highly recommend Ferman Collision-Lutz.
Repair Quality - 5.0/5.0 -
I am very satisfied with the repair quality at Ferman Collision-Lutz. The work was completed professionally, and my vehicle looks great. The staff was helpful, courteous, and made the entire process easy.
Customer Service - 5.0/5.0 -
Excellent customer service from start to finish. The staff was friendly, professional, and kept me informed throughout the entire process. They answered my questions, communicated clearly, and made sure I was completely satisfied specifically Jeff was knowledgeable.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall good, but needs better communication of the progress
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone very helpful an kept me up to date about my Jeep.
My Experience - 0.0/5.0 -
No parts and almost 3 months to repair.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Service completed on time as planned
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You made the process very easy and the repair was done very well too.