Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
My Experience - 5.0/5.0 -
Everyone very helpful an kept me up to date about my Jeep.
My Experience - 0.0/5.0 -
No parts and almost 3 months to repair.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Service completed on time as planned
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You made the process very easy and the repair was done very well too.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done in every aspect, repairs, pain and courteous personal and knowledgeable. Thank you again. 100% satisfied.
Customer Service - 5.0/5.0 -
Job. Well done. Paint looks great and great personal knowledgeable and courteous. 100% satisfied.
My Experience - 5.0/5.0 -
Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, wonderful repair job, great staff, fair price.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
This is not the place to bring your vehicle to if you want good customer service. I brought my business to them and didn’t have to bring my vehicle but choose them. They constantly lie (if you can get them on the phone). They tell you upfront that you will get updates every Tuesday and Thursday which is actually great to hear. But don’t expect that. They had my truck for 41 days and I got one update the entire time. I got more updates from the insurance company than From Jeff and Aida. I called mid week and expressed frustrations but they didn’t do anything to recover the terrible customer service that Jeff and Aida provide. Wally is the only reason that place stays afloat. She needs to be working at a better facility, because the negative impacts of the other workers make her look bad and she’s great. The work done was great. I would give the overall experience a 2.7/10z. I wouldn’t recommend. Customer service should be their main focus and it’s the last.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
A very inconvenient experience
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Past experience with Ferman repair shop were excellent...but this last time with the length of time it took to complete the repair I was not completely satisfied...has to pay for two days of car rental after late completion going beyond the month car rental my insurance company covered...was not reimbursed.
Repair Quality - 2.5/5.0 -
Took over a month for repair to be completed
Customer Service - 3.0/5.0 -
Although I received periodic text on status...they were either misleading (did not provide totally what was left to complete repair) leaving me to believe repair would be completed sooner rather later
Likely to Recommend - 5.0/5.0 -
I have had two other family members use Ferman Collision in the past several years and the quality of work has always been top-notch.
Repair Quality - 4.5/5.0 -
The repair itself was done very well no complaints so far. An area of improvement would be to the details of whoever finished things before we picked up the truck. Plastic piece was not put back in door and markings from the pre-repair were left on the paint. Details matter.
Customer Service - 5.0/5.0 -
Very friendly Service, no complaints
My Experience - 5.0/5.0 -
Jeff was absolutely amazing and easy to work with….hes an incredible employee
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff was amazing
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car came out great. I’m very happy with everything and their customer service was excellent!
Customer Service - 5.0/5.0 -
Extremely satisfied with the customer service I received
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was very quick and easy Ida was very helpful at getting things done