Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
My Experience - 5.0/5.0 -
Everything went well. Nick with GEICO and Nikki with Ferman were great.
My Experience - 5.0/5.0 -
VERY friendly staff, great experience, might change insurance provider.
My Experience - 5.0/5.0 -
The experience warrants a much more descriptive word than satisfied. From the time I walked in and was greeted by Patty, who had no idea I was coming in. I work in the area and live 26 miles north. The fact that I didnât have a set appointment did concern her and it made me feel welcomed right away. She made the proper phone calls within the office and immediately started on working on my case, while multitasking with coworkers, phones, other clients. Stacey came out with the most calming voice and smile. Canât count the times she assured me they take care of everything. She was so patient with me. She even pointed out a dent on my roof that had nothing to do with this incident. She too went above and beyond what customer service is in this day and age. I felt like I was back in the days of someone pumping your gas, smiling while they were cleaning your windshield. Yes, I am 62...those were the days of customer service. Okay Ferman I am not finished , continue being proud! Out walks Thomas,aka Coach Tom. I reach out and he too shakes with a smile. Oh my goodness Iâm not in some kind of The Twilight Zone. Thomas eases all my concerns and reassures me repair, rental car and completion will be a good experience. Did you notice I am remembering their names and even an aka. Iâm known as Post-it queen by family and friends. I did not write their names down because of the picture perfect experience I had. I left feeling... are you ready Ferman for this rating? There is not a number for this kind of service. I left thinking of your 3 employees as new friends. Maybe we can have a car incident get together and share how we could have handled our cars and self while we were in the midst of having the accident? Iâd attend only if my new Ferman Friends were attending. Thank you, Susan Kettner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I?ve already done this.
Customer Service - 5.0/5.0 -
I wrote you a letter on the other survey.
Likely to Recommend - 3.5/5.0 -
Need to be more organized and less excuses
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
There is a knocking noise in my front tires when I turn and the wheel shakes between 40-60
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great job, paint is a perfect match.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Quality control could have been better.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Professionalism is what I expected and that I got. I am very satisfied with the service and representatives.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional group - thank you