Ferman Collision of Lutz

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thomas and Ashley were great to work with!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great experience and amazing service.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful service! Thank you!

My Experience - 5.0/5.0 -

Everyone I came in contact with was pleasant, positive , smiled and Very efficient. The over all process very smooth.

My Experience - 5.0/5.0 -

Excellent customer service from the time I get there to when I leave with my repaired car. Thank you so much for treating your customers like Kings and Queens.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you. Great work

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent, professional, and timely service Thank you

My Experience - 5.0/5.0 -

The entire staff was pleasant, friendly, professional and easy to deal with! Thank you for the updates and efficient service!

My Experience - 0.0/5.0 -

I found that the employees working at Ferman were highly unprofessional. After a four day delay, I called to confirm my car's pick-up time. As I was arriving to the body shop (an hour after the time I had been told my car would be ready), I received a call that my car was not yet complete. I explained my frustration to the representative due to the hardship it put on me to make arrangements to pick up my vehicle. I explained that I needed a firm pick up date and time. She assured me that my vehicle would be ready the next day. I then got a call the following day stating that my vehicle would not be ready, despite having been assured it would be. I was then told I would receive a call to let me know the new date for pick up. I received no call for five days. In fact, I had to initiate the call to Ferman to get an update on my vehicle. Though it is a feeling I have and nothing I have pursued to prove, I also believe that I was lied to throughout the process in order for employees to cover their customer service errors. My experience with Ferman was awful.

My Experience - 5.0/5.0 -

The staff were all so helpful and friendly ! The service was impeccable. I am 8 months pregnant so it was very convenient to have the assessment, repair, and rental car all in one place. It made my life so easy! I was so pleased to see my car was also washed and cleaned inside and out! What a nice surprise! I am very satisfied and happy with all aspects of my service!

My Experience - 5.0/5.0 -

Ashley was amazing!!! She kept us informed the entire process long. I really appreciated all the text messages and not having to waste anyone's time on the phone, but when I did need a person Ashley was always readily available!!! Thank so much!!!!! Great facility and an awesome repair job. The car looks amazing!!!! Hopefully we won't have too, but if we ever need repairs again we will always ask our insurance company to use Ferman Collision in Lutz!!!!

Likely to Recommend - 5.0/5.0 -

Great service location/newness of the bldg. great facility

Repair Quality - 5.0/5.0 -

Ashley was wonderful. And whomever worked on our vehicle did a fantastic job!!!

Customer Service - 5.0/5.0 -

Ashley was fantastic. I loved the text option. Kept me informed all the way through

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