Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
Likely to Recommend - 3.5/5.0 -
It took over three weeks to fix my car.
Repair Quality - 3.5/5.0 -
Still missing pieces. Job is not completed yet
Customer Service - 2.5/5.0 -
Car was returned to me over a week ago, but there are two pieces still missing. They said they would be in in a day or two and they would call me, but I have heard nothing.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The bodywork was fine but there was damage done to the door while at your shop
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I brought my car in to your center for a quote. I had the damage evaluated with insurance agent. To feel comfortable leaving my car there, I requested a walk through of the facility to give me piece of mind. I was accompanied through the shop and explained and saw the entire process. I decided to leave my new car for a damaged roof and bumper from a huge flying rock! Left my car Monday morning, was treated very courteous . Picked up my rental car at same place , which was so easy . I received texts several times through the day and just two days later, received the word my car was ready. Looks great. Nice work. I'd recommend this facility without reservation!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Maybe
Repair Quality - 3.0/5.0 -
I had to go back three times to get it fixed correctly and I wasn't happy that the employee tried to have me sign for satisfaction prior to me seeing the car that was not repaired in an acceptable way. If I had signed I would have lost a couple of thousand dollars in value on my car.
Customer Service - 3.5/5.0 -
I would have appreciated if they had called me when it was fixed correctly. I'm now still dealing with rental car bills as i had to keep the car longer and USAA was not properly kept up to date to inform rental car company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team working together and fast turn around time
Likely to Recommend - 5.0/5.0 -
Already have recomended you
Repair Quality - 4.5/5.0 -
Could have been through the detail shop when returned , other than that every thing else wasgreat
Customer Service - 5.0/5.0 -
Ashley is a great customer care person
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Hood is not fitting right with a large gap between the fender and hood. The rear bumper damage was not fixed so I have been waiting over a week to find out when that will happen.
Customer Service - 4.5/5.0 -
Max was great
My Experience - 5.0/5.0 -
Service was excellent. I especially like the texted updates through out the process, and my car was completed ahead of schedule.