Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
My Experience - 0.0/5.0 -
New tire installed for unknown reason, and it does not match other 3 on vehicle. Tire pressure sensing valve stem not working correctly on same tire. Rear bumper skin that was replaced is not fastened tightly onto vehicle.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were super helpful and kind!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the work done on my car. Personnel was courteous and answered all questions I had. I kept informed of the process daily. Would recommend your Collision Center to friends and family.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I'm not confident in the repairs done here. My vehicle is not fixed. Pieces of my car flew off my vehicle when I pulled out after you had my car for 3 week. The airbag sensor should have been included & the car should have been totaled
Repair Quality - 0.5/5.0 -
My car is still not fixed
Customer Service - 0.5/5.0 -
Miscommunication throughout the process
Returned Clean
My Experience - 5.0/5.0 -
Vehicle looks great, excellent communication, excellent customer service
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The repair service was a 10. My car loooks great. The reason I was unhappy because of the service. After my consultation I was told to come back the following Monday at 8 am to drop my car off and get a rental. No one scheduled me so I had to wait until 9 to be driven to another location for a rental. Then I was promised updates that I never received. The only reason I knew my car was ready was because I called for a status update.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was good and they made the process easy to follow. I was well informed and had no problems at any stage of the process. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From dropping my car til I picked it up after repair, I was notified on each stage of the repair. Very nice and professional staff. Thanks for taking care of my car. I will recommend your facility to whom need it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional operation.