Ferman Collision of Lutz
In operation 9 years.
We are driven in customer Excellence , Free estimates , Walk ins welcome.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied, addressed all the issues I had, kept me informed of all progress.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
When I inspected the car, I found two things that need to be done.
Repair Quality - 5.0/5.0 -
Satisfy, but too long to do it. The rent car never game a receipt
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had no issues with Ferman Collision. My issue is with the adjuster Misty Freeman. She didnt advise me of the liability decision although speaking with her several times so I had an out of pocket expense. Although her liability decision needs to be reviewed she should have communicated with me prior to my repairs being done.
My Experience - 5.0/5.0 -
Somehow when the repair time was extended my car rental should have been automatically extended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great services. I was kept informed all the time.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Jeep looks great! Also thank you for cleaning it as well.
Customer Service - 5.0/5.0 -
Very friendly
Likely to Recommend - 4.0/5.0 -
In closing: Not happy the vehicle came back with about 450 more miles on it than it had when I took it in. Apparently, according to the "search all recent destinations" screen, my truck went on a little vacation: spending time at a resort just outside of the main gate at Disney World. Tell whomever - your welcome.
Repair Quality - 4.0/5.0 -
I can see/feel the repaired area. No one else can, so we will move on.
Customer Service - 3.5/5.0 -
The intake people were pretty good. The guy who went over it with me when I picked it up was a little "defensive".
My Experience - 5.0/5.0 -
Thank you for the great work. To me it wasn’t that long to get my car back and I’m glad it passed the check first time
Likely to Recommend - 5.0/5.0 -
No complaints, only compliments!
Repair Quality - 5.0/5.0 -
Looks better than factory new!
Customer Service - 5.0/5.0 -
We were in and out in minutes!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Ecelen serví
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy satisfecho el servicio es excelente
Customer Service - 5.0/5.0 -
Excelente
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were helpful and kept me up to date on the detail of the repair of my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
i was quoted 4 days but the repair was 16. I was not concerned with the time (I was not responsible for the cost of the rental), but i was confused on why the timeline was different. Everything else was great.