First Team Collision

4.6 (3,156reviews)
91%
3400 Western Branch Blvd,  Chesapeake,  VA  23321

In operation 66 years, 17 years at this location.

First Team Collision can handle all your auto body repair needs. We repair all makes and models and can repair everything from minor door dings to mild fender benders to more serious car wrecks. Our trained professionals will repair your car back to pre-accident condition in the most timely manner possible.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Toyota

Reviews (3,156)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

it was hard reaching my representer for up dates.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

You would think that since this is the place I purchased the van, repairs would of been more satisfactory!

Repair Quality

Places left unpainted, scratches were left, very u satisfied!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Unfortunately I have had to have repairs done to a few vehicles. This is the first time I have been completely satisfied with the repairs. Fist Team did a fantastic job.

Repair Quality

Customer Service

My Experience

Likely to Recommend

the work was great, the rest.....?

Repair Quality

Customer Service

the women at the counter that were helping me, didn't seem to want to help. neither asked me if they could. I just stood there for several minutes thinking that they were going to wrap up their work & then help me, they didn't. when we were done, which I was confused on that point, because I wasn't told, OK, were are done, please have a seat & the next person will be out shortly to help you. the conversation just stopped & they went about working & talking to each other to the exclusion of me. I stood at the counter for several minutes wondering if there were more steps to the process, papers to be signed, or phone calls to be made, nothing! finally the person assessing the car came to the front desk & took it from there.

Returned Clean

My Experience

Service took a week longer than we were quoted. We were given several excuses. When all was said and done they didn't even even do the inspection that I had also requested. Have had nothing but problems with this service department.

Likely to Recommend

I recommend people to not go there.

Repair Quality

I have problems with the service department every time and the collision department is no exception

Customer Service

Returned Clean

My Experience

The front end of the car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer service was phenomenal. The claims adjuster John O'Halloran was very nice and professional.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service