First Team Collision

4.6 (3,156reviews)
91%
3400 Western Branch Blvd,  Chesapeake,  VA  23321

In operation 66 years, 17 years at this location.

First Team Collision can handle all your auto body repair needs. We repair all makes and models and can repair everything from minor door dings to mild fender benders to more serious car wrecks. Our trained professionals will repair your car back to pre-accident condition in the most timely manner possible.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Toyota

Reviews (3,156)

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When the insurance company sent cover claim the was suppose call me for an appt not proactive enough

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First Team First

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The First Team crew led by Adam did an awesome job on our 4 Runner. Looks and drives like its brand new. Couldn't be happier. State Farm fought to send us elsewhere. I am so glad we insisted on First Team and will always recommend First Team First!

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They were all very courteous with me when we talked about how my vehicle was being taken care of

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The tiny button cover on my trunk release that keeps popping off of the new hatch you installed.

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People were very friendly and helpful. I would have liked an update on vehicle status after a week though and it never happened.

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No one would notice there was a repair. The car drives as good as before it damaged damaged

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I was kept updated regularly about my car. Good customer service.

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All the people their where so nice .

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Joe Ferrell was very nice and did communicate with me as to what was going on. I feel like the technicians that were working on it did not treat it with quality service. If I didn't need my vehicle right away I would have left it to get it done right. They already had it for 3 weeks.

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All employees were extremely accommodating

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I really appreciate 1st team

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Very helpful, respectful & informative.

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Wrong part was ordered. When work completed, paid and no one was there to inspect the vehicle with us. You’re ok to leave. Got home, realized that eyesight was not calibrated as per the estimate. Mr. Ferrell was contacted and said you don’t need the calibration of eyesight but we did pre and post diagnostic which has nothing to do with eyesight. Brought it back and he again stated it was not required but it was on the estimate . Then first team sent invoice for entire invoice that had already been paid instead of just eyesight calibration. I had to call my insurance and tell them and they canceled the check.

Customer Service

I am my wife have left messages with Nick Vendt and still hasn’t call me or my wife. I have bought 4 vehicles with First Team and expected better.

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