Fix Auto Bellevue

My Experience - 5.0/5.0 -

great, fast service

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You met all of our expectations - honest estimate, prompt service, great workmanship.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

After this terrible experience I would never recommend Fix Auto Collision.

Repair Quality - 0.5/5.0 -

Terrible experience. They've had my truck for weeks. They did not fix what they said they would fix. The employee that was the estimator was apparently let go for various reasons.. I was told certain repairs were going to be covered 100% and now I'm being told they are not covered. No one returns calls or emails. I've gotten the runaround week after week. The entire experience has been a disaster. Do NOT take your vehicle to Fix Auto Collision.

Customer Service - 0.5/5.0 -

Terrible experience. They've had my truck for weeks. They did not fix what they said they would fix. The employee that was the estimator was apparently let go for various reasons.. I was told certain repairs were going to be covered 100% and now I'm being told they are not covered. No one returns calls or emails. I've gotten the runaround week after week. The entire experience has been a disaster. Do NOT take your vehicle to Fix Auto Collision.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Car repaired quickly and with minimum fuss. I was notified that the car was ready for pickup the day the work was done and I would have appreciated better communication about the completion so that I could have anticipated picking up the car and returning a rental car. My only comment on the repairs is that the alignment of the hood appeared to be slightly off with the hood/fender gap appearing slightly greater on the passenger side than the drivers side. Would use again if needed. Ted Shultz

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We appreciate the Fix Auto company a great deal. John and Russell are easy to work with, knowledgeable, and very helpful. I honestly trust them more than any other auto.

Customer Service - 4.0/5.0 -

I would recommend the front desk being more knowledgeable about what customers they are dealing with during the process. We felt they were confused about a few things.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Totally recommending!

Repair Quality - 5.0/5.0 -

This has been a wonderful experience from the very beginning! Setting up the appointment was a breeze, and I got right in. The car was finished earlier than expected and they washed my whole car. Wow! The best experience I’ve ever had. I totally recommend this place. Jennifer and Manuel just made this such a pleasure. Thank you so much!

Customer Service - 5.0/5.0 -

Jennifer and Manuel are amazing!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

fix auto did a great job with repairing my vehicle.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks great and was done way ahead of the estimated completion date.

Likely to Recommend - 5.0/5.0 -

My brother even let John repair his Ferrari!

Repair Quality - 5.0/5.0 -

Car was done in a week instead of the original estimate of a month

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, Timely and Quality Work.

Customer Service - 5.0/5.0 -

Never felt like I was bothering them. Kept me up to date on the process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and quality

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your staff was attentive and accommodating AND the repair was super. They also got the job done sooner than expected. Thanx!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I’m extremely disappointed with the repairs your shop performed on my vehicle, a 2020 BMW 230xi. The work done has not only failed to restore my car to its pre-accident condition—it has actively made it less safe and created new issues. Tire Replacement: Your team replaced one tire out of four on an all-wheel-drive vehicle without notifying or consulting me. This is a serious mechanical oversight. Uneven tread wear on AWD vehicles can cause drivetrain damage, alignment issues, and compromise safety. No explanation or justification was provided—only incorrect information from your staff claiming my car was “two-wheel drive,” which is factually false. Rear Bumper & Trunk Damage: The bumper was reattached improperly, leading to misalignment and loud popping sounds when opening the trunk. The car now fails to recognize the trunk as closed, which disables the locking chime, leaves the warning light on while driving, and potentially drains the battery. This is not only inconvenient—it’s a safety and functional issue. Unprofessional Conduct: Your employee, Jennifer, was disrespectful, dismissive, and completely unempathetic about the condition my car was returned in. Her comment about my vehicle being two-wheel drive demonstrates a lack of basic understanding of vehicle specifications, and her attitude was entirely unprofessional for someone in customer service. This work was rushed, sloppy, and negligent. If your shop does not take immediate responsibility for these issues and arrange to: Have the vehicle properly repaired by a qualified professional Cover any additional costs associated with fixing your mistakes Provide a rental vehicle during the re-repair process …I will escalate this through Allstate, the Washington State Office of the Insurance Commissioner, and pursue legal action to hold your business accountable. I will also make sure others are made aware of your practices via public review channels and formal complaints. You’ve made my vehicle unsafe, and that is unacceptable from a professional repair facility. Sincerely, Abraham Kim

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happily took my small painting job. Finished quickly, looked good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I brought my car to have an estimate (without appointment) and within minutes an agent came to look at the damage and sent me a quote that evening.

Customer Service - 5.0/5.0 -

Timely communication! Very pleasant and knowledgeable crew working there!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and excellent service. Very happy with our experience.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team did such a great job with making sure all my needs were taken care of. I was beyond excited to hear how quickly they were able to resolve my issues and how quick the repair took. Thank you Jennifer for all of your help answering my questions and helping me navigate the processes needed - it meant so much to me! And thank you to the crew who took care of the repair and detailing - beyond satisfied. I will definitely be recommending Fix Auto Bellevue to anyone I know who is in the area and needs service. Thanks again!

Likely to Recommend - 5.0/5.0 -

I will be recommending to everyone i know that’s in the area

Repair Quality - 5.0/5.0 -

Quality was excellent.

Customer Service - 5.0/5.0 -

Staff was very prompt and attentive to serve my needs. Thank you to the staff who supported.

Returned Clean