Fix Auto Burbank

4.9 (2,470reviews)
99%
120 E Verdugo Ave,  Burbank,  CA  91502
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In operation 51 years, 31 years at this location.

Fix Auto Burbank is a family owned auto collision repair business that has been serving the city of Burbank and surrounding communities for over 40 years. Our promise is to give our customers high quality repairs and legendary service. We provide modernized methods of communication throughout the repair process including text and email messaging. We have repaired thousands and thousands of vehicles over the years and we do it with our customers safety in mind. All repairs are completed to manufactures specified repair procedures with the use of top industry products and materials. At Fix Auto Burbank no repair is to minor or to great for us to handle, with certified technicians we will repair your vehicle correct the first time and give you a lifetime warranty with it.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,470)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for exceptional customer service, creating a welcoming and stress-free experience. Clear, proactive communication throughout the repair process is a standout strength, with customers appreciating regular updates via texts, calls, and emails. Timeliness is another highlight, as repairs are frequently completed ahead of schedule. Customers also value the shops seamless coordination with insurance and rental car companies. A few customers noted minor areas for improvement, such as interior cleanliness after repairs and occasional delays due to parts availability, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... pride in their work and care about their customers. Fast turnaround, top-tier craftsmanship, and just genuinely great people. If youre looking for an auto shop you can trust to ..." Read more
"Everyone was professional and friendly. Their work is top shelf and my car was repaired sooner than promised. I highly recommend them for any of your body work. ..." Read more
"... moment I walked it to the moment I picked up my car, everything was easy. The team there is so nice and very helpful; something I appreciate after having your car hit ..." Read more
"... the damaged areas of my car, which now look new, they also did little details like clean up the good headlight on the undamaged side so it matches the new one. ..." Read more
"My car looks like a brand new car! A wonderful bonus was the detailing!"
"About 5 days earlier than originally estimated!"
"The whole process was quick and seamless. The repairs were completed before the estimated time, and I was happy with the results. Thank you!"
"My vehicle was estimated 7-10 business days dropped it off Monday morning and it was ready Friday afternoon!"
"It was done so fast, unbelievable!"
"My vehicle was ready much earlier than promised. Very happy with the timing."
"... above and beyond to work with me on my car repair. I was very much involved in all the steps as my car was taken in, inspected, and repaired. With this communication ..." Read more
"... pretty much brand new! Fix Auto was easy to work with, communicated frequently with me to let me know the status of my vehicle and the ETA it should be fixed!" Read more
"I got text messages to keep me very informed about all steps of the process"
"Fix auto was so easy to work with. They communicated clearly and walked me through every step of the process. Car repairs look great!"
"The service was great The communication is great And their work is spot on"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely would recommend.

Repair Quality

It was the best experience. Everyone there is so nice and professional. They made a bad situation into a great situation!

Customer Service

Can't say enough good things about the excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always friendly and they do good work I appreciate them!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely would recommend them! This is my second time with them and I would highly recommend this shop.

Repair Quality

Fantastic service

Customer Service

The best receptionist ever!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the service received at the Burbank location. Took great care of my son’s car. This is our 2nd time getting serviced at this body shop, each time we have been very satisfied!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will now.

Repair Quality

Love the staff too

Customer Service

Great staff too.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

In additional to exceptional service, they have a great relationship with my insurance company and the car rental company which made everything so much simpler. Highly recommend!

Repair Quality

From the moment I walked it to the moment I picked up my car, everything was easy. The team there is so nice and very helpful; something I appreciate after having your car hit in a traffic accident.

Customer Service

Highly recommend as customer service is the big difference between a good experience and an exceptional experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Fix Auto Burbank to everyone!

Repair Quality

The car came out Brand New!

Customer Service

They kept me very informed on my vehicle and were very professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am happy with the turn around time frame of the repair. The place is cleaned and people are friendly.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend it to all

Repair Quality

Excellent customer service. All repair scheduled work was on time A perfect repair works. The finished work was just like a Brand New car. Extremely Satisfied with repair shop!

Customer Service

Extremely Satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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