Fix Auto Cathedral City

My Experience - 5.0/5.0 -

They do a good job keeping you updated about the progress and delays

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Sayra, Kaitlyn, Vincent, and Ruby were incredibly kind, knowledgeable, and helpful during the entire experience from estimated to completion. The work done on the car is exceptional. I am 100% satisfied. Thank you.

Likely to Recommend - 5.0/5.0 -

I absolutely recommend Fix in Cathedral City to have your car repaired.

Repair Quality - 5.0/5.0 -

The team at Fix in Cathedral City are friendly, knowledgeable, and skilled. My car looks great after an accident that required both doors on the driver side to be repaired and one replaced. Easy to get an estimate, easy to get scheduled, great follow up and service.

Customer Service - 5.0/5.0 -

All of the people who supported me -- especially Sayra and Ruby -- where caring and helpful.

Returned Clean

My Experience - 0.0/5.0 -

I will send an email.

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

To offer a gentle critique, I felt that in my case you did not put me as your customer or my interest ahead of your convenience. When I first called and later came in for you to provide my insurance with an estimate, I was told that my repair could be finished before an upcoming long weekend. I realized when I brought my car, that you had not ordered the parts, even knowing my deadline. This obviously made it appear that you would not be able to get the parts and complete the job. I was told that the car would not be ready for a late Thursday pick up because the paint needed to cure and that Friday was now my due date for all work to be completed and car to be picked up. When I called Friday, I was told that the work was not done and paint needed to cure over the weekend. When I called on Monday I was told that the paint needed to cure again. Basically, I wasn't told the truth about any of these delays. It was obvious that you had kept my car over a long holiday weekend when you could have just initially told me the truth and waited to take my car until after the holiday. The stories were never the same when speaking to different folks in the office, and that became unacceptable. My only hope is that you will take this critique in the manner it is given to help future customers avoid service that puts your convenience over the client. While everyone in the office is pleasant, niceties make your customers feel manipulated and, having owned many businesses, that is not what you want to do. I will not post any comments online, because I do not want to hurt your business, but please correct your customer service. Sincerely, Val Marmillion

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The girls were so friendly yet professional. Communication was clear and consistent. Everything was done and taken care of smoothly and in a timely matter. The work was flawless! We are forever grateful for Cathedral City Fix auto and their team! The customer service was top notch!

Likely to Recommend - 5.0/5.0 -

We have always recommended Fix and will continue as they have incredible customer service and the work speaks for itself.

Repair Quality - 5.0/5.0 -

Fast and efficient. Excellent work

Customer Service - 5.0/5.0 -

Customer service went above and beyond! The girls were on top of it all which made for a smooth and stress free experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great work, after a hiccup or two. Car is as good as new with the exception of my neighborhood sticker on my original windshield didn’t get transferred. Our gate opening sticker w As transferred but not the neighborhood sticker & number.

Customer Service - 4.0/5.0 -

Once things were coordinated it was seamless. And they dropped me off and picked me up. Fantastic

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Everything was Great.

Customer Service - 3.5/5.0 -

One person was not the best but Sayra was great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Have brought many cars in and always satisfied

Repair Quality - 5.0/5.0 -

Always do a great job

Customer Service - 5.0/5.0 -

Very friendly and answered all my questions

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fix Auto repaired my collision damage and brought my car back to its pre collision state. Thanks guys!

Likely to Recommend - 5.0/5.0 -

My compliments to the entire staff especially Sayra, Kaitlyn, and Ruby

Repair Quality - 5.0/5.0 -

Soooo satisfied! My car looks beautiful, the repairs are perfect and the service was great. I was always greeted with a friendly smile and kept informed every step of the way.

Customer Service - 5.0/5.0 -

The customer service was friendly and professional. I was kept informed every step of the way and all my questions were promptly answered.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Super easy & fast thank you

Customer Service - 5.0/5.0 -

Syra was great !

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fix Auto was so easy to work with and very professional. Sayra, my representative, was very friendly and helpful. She made sure that I was kept informed of everything being done and the communication was perfect. If I need work done again, no doubt I will return to Fix Auto.

Customer Service - 5.0/5.0 -

Sayra was a pleasure to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gracias por su buen cerbicio a todos bendiciones

Customer Service - 5.0/5.0 -

Thanks for the good service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best body shop ever & unfortunately I’ve been to a few. Kaitlin was fantastic & Sayra was too! Service was fast, efficient & professional. The technician was Pedro & did a beautiful job. Someone hit my wifes car & we will be back soon. Thanks so much, Tom Avena

Customer Service - 5.0/5.0 -

Best body shop ever & unfortunately I’ve been to a few. Kaitlin was fantastic & Sayra was too! Service was fast, efficient & professional. The technician was Pedro & did a beautiful job. Someone hit my wifes car & we will be back soon. Thanks so much, Tom Avena

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They gave us great service. They kept us apprised of what was being done and when it would be ready. The car looked great! They not only did the work, but cleaned it inside and out. Excellent service!

Customer Service - 5.0/5.0 -

I was helped by Sayra Lara and she helped me throughout the repair. She kept me apprised along the way.Excellent service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Competent and friendly staff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly and competent staff. Very good work

Customer Service - 5.0/5.0

Returned Clean