Fix Auto El Cajon

4.9 (1,265reviews)
96%
1129 Broadway,  El Cajon,  CA  92021
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Shop AssistantSparkles

In operation 41 years.

Fix Auto El Cajon is a family owned auto body shop that has been serving the San Diego/East County area since 1985. We employ some of the finest craftsmen in the auto collision repair industry. We take a great deal of pride in our work to ensure that every repair meets our high standard of quality. Ask about our Limited Lifetime Warranty. Visit us at https://fixautousa.com/el-cajon/

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (1,265)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular updates via text, calls, and personal check-ins keeping customers well-informed. The quality of repairs receives high marks, with many noting their vehicles look like new and paint matching is excellent. Timeliness is generally strong, with several repairs completed ahead of schedule. However, some customers experienced delays due to parts availability and a few reported communication gaps. The shop offers nice touches like complimentary car washes and thorough vehicle cleaning. While most experiences are highly positive, there were isolated cases of quality issues and extended repair times that required multiple visits.
Select to learn more
"The repair service was very disappointing. It was initially promised that all the parts would ..." Read more
"Great place friendly and prompt. I would recommend them to anyone and everyone. Fabulous work."
"Superb workmanship and excellent customer service!"
"Outstanding service. Excellent work."
"I will never go back to fix auto, because of their policies, I hate them."
"Communication was a highlight -of this experience."
"Excellent communication. The car repair work was excellent. Staff is very professional and courteous."
"Would like a little more communication"
"Automated texts were sent that did not reflect what was happening with the job!"
"If not for me reaching out to them, there would not be any informed other than an occasional text telling ..." Read more

My Experience

Roland from Fix Auto was very welcoming, Vivian of course, bith were knowledgeable and professional about repairing my 2008 ford Edge, its an old vehicle, but means a lot to me., Roland kept me updated about the repairs, and my Edge was completed, looked brand new, it was washed, vaccum, and appreciate their commitment to excellent Custer service. Thankyou

Likely to Recommend

Definitely reccomend Fix Auto to anyone needing body work vehicle repairs.

Repair Quality

The repairs on my 2008 Ford Edge where excellent, and everyone at Fix Auto were very welcoming, Vehicle was done on time as promised. Thankyou

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Returned Clean

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My Experience

My Experience

You did a great job. You have excellent customer service. Roland is very polite, he is on top of everything, takes care of everything. He kept me informed, I never had to call. I am very satisfied with your services. Than you very much

My Experience

My car looks great, was done ahead of schedule, and I couldn’t be happier! Thanks!!

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My Experience

The repairs were completed in the promised amount of time. My car looks great. Roland was great. He was very polite and kept me up to date on the progress of the job.

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⭐⭐⭐⭐⭐ 10/10! Fix Auto El Cajon has been taking care of my family’s vehicles, and this is the fifth time we’ve trusted them with repairs. Every single experience has been 100% excellent. Their team is professional, honest, friendly, and always delivers high-quality work. They truly care about their customers and consistently do an outstanding job. I highly recommend Fix Auto El Cajon to anyone looking for reliable auto body repairs and exceptional customer service. Thank you for always taking such great care of my family

Customer Service

⭐⭐⭐⭐⭐ 10/10! Fix Auto El Cajon has been taking care of my family’s vehicles, and this is the fifth time we’ve trusted them with repairs. Every single experience has been 100% excellent. Their team is professional, honest, friendly, and always delivers high-quality work. They truly care about their customers and consistently do an outstanding job. I highly recommend Fix Auto El Cajon to anyone looking for reliable auto body repairs and exceptional customer service. Thank you for always taking such great care of my family

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Great service and super helpful

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Returned Clean

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My Experience

It’s not always a pleasant situation having to get your car repaired but I was beyond satisfied with the whole process from leaving my car to picking it up. Lalo and front desk were so efficient and made the process so easy. I really appreciated the texts I would get throughout the repair process. I would definitely go back in the future if needed and recommend to my loved ones. 100% a great experience

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Returned Clean

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They kept me updated and completed repairs earlier.

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Everyone was friendly

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Very impressed with the quality, professionalism and timeliness of the repair. I would recommend these guys to any of my friends or family.

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My Experience

Selected Fix Auto El Cajon based upon customer reviews. Communication was easy and effective throughout the entire process. Received updates via text message every step of the process and the estimated completion date and pickup time was able to be met. I mean what more could you ask for honestly. Yes there are unexpected surprises that occur but that is outside the control of business if they happen to occur but thankfully regarding my experience that did not happen.

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