Fix Auto El Segundo @ Jim & Jacks
In operation 59 years.
Fix Auto El Segundo @ Jim & Jack’s is a family-owned and operated business that has proudly served the South Bay community since 1969. With more than 20 factory OEM certifications and a loyal customer base, we are dedicated to delivering the highest standards of quality and customer care. We are also an approved Direct Repair Provider for numerous insurance companies. Our mission is simple: get the job done right at a fair price while ensuring every customer enjoys an exceptional experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and great customer service service from Gabby.
Customer Service - 5.0/5.0 -
Gabby did help us from beginning to end. Highly recommend Gabby!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The customer service was excellent and the car looked amazing after the second time but due to me having to come back and ask to have it done right, I am not sure if this repair shop would be my first recommendation.
Repair Quality - 4.0/5.0 -
Had to come back to get the repair done correctly.
Customer Service - 5.0/5.0 -
Sally was amazing! She made sure to keep my updated and made sure that my car was properly fixed to my satisfaction after having to bring it back due to a disappointing job done the first time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Richard was amazing
Returned Clean
My Experience - 5.0/5.0 -
Sally was amazing. So thorough and communicative. So happy we went with her
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great... Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Albert and team, I picked up the Tesla Model Y 5 days later on 06/05/2026 all fixed up good in the shortest time possible. My wife and I thank you and your team for looking out for us. Your service is legendary and your team is highly coordinated to meet an impossible delivery. AAA is a legendary brand name of service and quality and Jim & Jack's Collision Center stands a good match with this legend...
Customer Service - 5.0/5.0 -
See previous comments.
My Experience - 5.0/5.0 -
Gabby did a great job keeping me updated all along. Well done and thank you again, Gabby!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gabby was great. Good communication and attitude.
Customer Service - 5.0/5.0 -
Again. Gabby was great. Good communication and attitude.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second time bringing a car to Jim and Jacks. They did an amazing job. The car looks like new. Like nothing happened. And it was cleaned within an inch of it's life. Fantastic job!
Customer Service - 5.0/5.0 -
They kept me up to date as the car was repaired. No gimmicks or tricks. Handled my insurance with ease.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would come here again if I need a body shop.
Repair Quality - 5.0/5.0 -
My bumper was previously repaired at another body shop, and the paint match alone was no where near the color of the car. I am impressed with how well Jim and Jacks was able to color match the rest of the car, and that is with the paint being much older than when it was first repaired at another body shop.
Customer Service - 5.0/5.0 -
Great, when I first show up. I was given a tour of the facility to show the quality of repairs that are made to the vehicles and that gave me peace of mind knowing that my car was in good hands. Monica was very professional every step of the way. We went through the JO to cover how my car was going to be repaired, and my car was finished earlier than expected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gabriella was terrific.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Seems like new