Caliber - El Segundo

4.8 (3,072reviews)
97%
760 Lairport St,  El Segundo,  CA  90245
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,072)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with regular text and phone updates keeping them informed at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before. Timeliness is a major strength, as numerous customers report repairs completed ahead of schedule. The professional, friendly, and accommodating staff consistently goes above and beyond, providing services like complimentary rides, vehicle delivery, and thorough cleaning. While most experiences are highly positive, some customers noted minor issues with paint matching, cleanliness details, and occasional communication gaps that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... way. The repair work was of the highest quality — my car looks brand new again! They responded quickly to all my questions, maintained ..." Read more
"Staff at Caliber were friendly and professional. They did a fantastic job of keeping me informed daily, often a few times a day, on the progress of ..." Read more
"Caliber has my highest recommendation for a job well done,done on time and updating me as the repairs were ..." Read more
"... status updates as work progressed with my vehicle. My vehicle feels amazing, looks great and is operating back to our normal daily routine. Thank you Caliber ..." Read more
"It turns out my car was a challenge to fix, but Caliber Collision persevered until it was perfect!"
"Early by a day."
"Ready three days early!"
"... friendly and they text me updates on my vehicle. It was actually finished 1 day earlier than estimated. You cant even tell it was in an accident. 5 stars…" Read more
"The vehicle was delivered before the first estimated time"
"My car was complete a day early."
"... best experience Ive had with an auto body shop ever! Their communication was amazing from beginning to end and they fixed my car within a week! 1010 recommend." Read more
"Fast service, communicative, and friendly. Really appreciated the text updates!"
"Excellent communications at each step."
"consistent communication via text and phone!"
"This could have been a bit better. I did not receive a call to update me when I was told I would."

My Experience

This is too soon to ask. Please ask me in a month after I have driven it for a while.

My Experience

I am so happy with the excellent job Calliber did to restore my car back to beautiful! My driver side back door was hit - it looked terrible and needed to be replaced. I was so worried my car would never look the same. I worked with Jorge, he was very professional, knowledgeable and thorough. He assured me they would be able to match everything and not to worry. I couldn’t be happier with the results! Jorge did a fantastic job! The work on my car is seamless! There is no way to know my door was replaced! Jorge contacted me regularly to give me updates on the progress which I appreciated. He went above and beyond with excellent customer service. When I asked him where I could buy headlight cleaner to shine up my yellowing headlights, he said he would be happy to polish them before I left! I drove home happy, content and relieved. I highly recommend Caliber Collision in El Segundo if you ever need auto body repairs. I give them 5 stars! 😃

My Experience

I very much appreciated the constant updates on my car. George was great at keeping me current on the progress. The car looked beautiful inside and out when I picked it up. I was also pleased with the quick turnaround. Thank you!

My Experience

My Experience

We used to take our cars to Jim and Jack's. Once we found caliber, we never looked back. Their attention to detail is fantastic and the quality of the work is leaps and bounds over Jim and Jack's

My Experience

Manny did a great job taking care of everything

My Experience

I appreciate Manny’s diligence and quality checks to ensure that they didn’t install faulty replacement parts

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Yes I would recommend Caliber

Repair Quality

Customer Service

Very professional and respectful of my sadness that my car was in an accident.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No reservation in giving a recommending.

Repair Quality

Fast quick service with no questions left unanswered.

Customer Service

Great service from start to end.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication all through the process

Likely to Recommend

Repair Quality

Great communication along the whole process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision made a hard situation easier. They were so easy to work with, kind, efficient and communicative.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Manuel López was great! Welcoming, professional communication… On time delivery. Thank you!!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No comment

Repair Quality

Many was very helpful

Customer Service

I think when they put the part, they left the label there so when it gets heated, it smells

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

excellent customer service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair looks like new.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really like the service

Likely to Recommend

I really like CALIBER

Repair Quality

Customer Service

They were very friendly, and the work turned out perfect.

Kept me Informed?

Yes

Ready on Time?

Yes

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