Caliber - El Segundo

4.8 (3,112reviews)

97%

(310) 640-0755

760 Lairport St, El Segundo, CA 90245

97%

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760 Lairport St
El Segundo, CA 90245

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About Caliber - El Segundo

See Photos

760 Lairport St
El Segundo, CA 90245

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,112)

Sort By:
Newest
Rating

2,621 Customers Rated

5 Stars

75.7% Complete

(2356)
4 Stars

4.8% Complete

(149)
3 Stars

1.5% Complete

(48)
2 Stars

0.6% Complete

(18)
1 Star

0.5% Complete

(15)
< 1 Star

1.1% Complete

(35)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new. Timeliness was another strong point, as numerous customers noted their cars were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were recurring themes. A few customers noted areas for improvement, including occasional inconsistencies in communication follow-through, minor attention-to-detail issues on repairs, and isolated concerns about front desk responsiveness. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Timeliness
Communication

"They were able to fix my Jeep new back bumper in two days and at almost half the quoted estimate. We'll done!"

"... communication was amazing from beginning to end and they fixed my car within a week! 1010 recommend." Read more

"The team did an exceptional job repairing my car. They did it in a shorter time frame than was originally estimated! And they did a great job keeping me updated about ..." Read more

"... it up. We were kept updated on the work progress, it was completed on time as outlooked, and the work was beautiful." Read more

"Promised two weeks but beyond that"

"... best experience Ive had with an auto body shop ever! Their communication was amazing from beginning to end and they fixed my car within a week! 1010 recommend." Read more

"... amazing team at Caliber collision in El Segundo was transparent, was dedicated and compassionate with my situation. Their El Segundo team, walked me through a realistic ..." Read more

"... 5:30 then it changed to 5 and then again to 5:30. Communication is inconsistent and unclear. I was able to pick up the vehicle Friday around ..." Read more

"Front desk female representative is rude and unprofessional. While revising the documents with me she was distracted by the front door and kept glancing back. She would ask me so sign and initial on the documents without explaining what I was signing for unless I asked. The day I dropped of the vehicle I had my baby with me and was waiting for the documents to be printed by her. My husband went up to her and asked if she needed the claim number and thats when she informed him that the papers were ready to be signed, she was just waiting on me. I was extremely upset by this. Why would you not let a customer know youre ready to proceed and have them waiting for no reason If you dont enjoy working with customers, then the front desk role is definitely not for you. I was also told initially latest pickup time on Friday would be 5:30 then it changed to 5 and then again to 5:30. Communication is inconsistent and unclear. I was able to pick up the vehicle Friday around 5 PM but it was already dark out so I wasnt able to throughout inspect. I used my flashlight to view the outside of the vehicle that was worked on. The following day I checked my car and was extremely dissatisfied with the work completed. My car was left a mess. My items were move around and were left extremely dirty dusty, and I have a few belongings I am unable to find. After paying for my deductible, a representative came out and asked how the service went. I explained I was upset with the service I received from the female representative at the front desk. He listened to my concerns and informed me I would be receiving a link to complete a survey. He advised me NOT to complete it if I was dissatisfied as this would affect his commission. It is extremely unprofessional to ask a customer to refrain from submitting a survey because the quality of service was not great and because it may impact the commission received for the work completed. It reflects that the business is more concerned about their sales and commission rather than the quality of service provided. I do not recommend this place and will NOT be returning after this experience." Read less

"High level of communication was impressive."

"They tried but don't follow through on the feedback even when they promised you"

Timeliness
Communication

Timeliness
Communication

"They were able to fix my Jeep new back bumper in two days and at almost half the quoted estimate. We'll done!"

"... communication was amazing from beginning to end and they fixed my car within a week! 1010 recommend." Read more

"The team did an exceptional job repairing my car. They did it in a shorter time frame than was originally estimated! And they did a great job keeping me updated about ..." Read more

"... it up. We were kept updated on the work progress, it was completed on time as outlooked, and the work was beautiful." Read more

"Promised two weeks but beyond that"

"... best experience Ive had with an auto body shop ever! Their communication was amazing from beginning to end and they fixed my car within a week! 1010 recommend." Read more

"... amazing team at Caliber collision in El Segundo was transparent, was dedicated and compassionate with my situation. Their El Segundo team, walked me through a realistic ..." Read more

"... 5:30 then it changed to 5 and then again to 5:30. Communication is inconsistent and unclear. I was able to pick up the vehicle Friday around ..." Read more

"High level of communication was impressive."

"They tried but don't follow through on the feedback even when they promised you"

Richard (Acura owner) reviewed 9/23/26

Everything was done very quickly and efficiently. George kept us regularly informed of the status and was able to quickly get the parts we needed. The car looks great. Caliber did an excellent job!

Brennan (Honda owner) reviewed 9/22/26

Manny was very communicative and took his time to make sure my Honda Civic Hybrid got the repairs it needed. I am so grateful to him and the caliber team for working seamlessly with USAA

Anitra (Jeep owner) reviewed 9/21/26

Chris (Nissan owner) reviewed 9/21/26

Was great experience.

Manny was the best

Galy (Lexus owner) reviewed 9/18/26

Team is exceptional professional, attentive and genuinely friendly. They communicate clearly, treat clients with respect, l will definitely recommend this location. ( Jorge and team thank you)

Lynn (Toyota owner) reviewed 9/18/26

George was great to work with, he provided all the information needed for us to know about the work. My car looks great! Thank you.

Lucila (Toyota owner) reviewed 9/18/26

Jorge was very knowledgeable, he answered all my questions. Thank you

Jessica (Subaru owner) reviewed 9/16/26

Sergio (Ford owner) reviewed 9/14/26

They painted my car but it doesn't seem to be the same original color and in one part there were air bubbles left in the paint

Good deal but I had to call several times to find out about the progress

Nathan (Toyota owner) reviewed 9/14/26

James (Ford owner) reviewed 9/11/26

Excellent service.

Jennifer (Subaru owner) reviewed 9/9/26

Tracey (Dodge owner) reviewed 9/8/26

The experience overall was excellent. From the drop off all the way through the pick up 10 out of 10. Jorge kept me informed almost daily about the status of my car.

I was hospitalized and couldn’t pick my car up when it was ready. Caliber collision extended my car rental drop off, held onto my car for me and even detailed it inside and out. Jorge was very kind and made the pick up super easy. Not to mention the car looked great!

Kevin (Kia owner) reviewed 8/31/26

Cameron (Toyota owner) reviewed 8/31/26

The repair is great and time frame wasn’t bad.

The service wasn’t bad but not great on drop off. Pickup the service was a bit better since it was more engaging.

Yolanda (Nissan owner) reviewed 8/31/26

I already told several co workers

Great customer service, very professional.

Elliott (Mazda owner) reviewed 8/28/26

Jorge was great. He kept me informed as to the progress of the work. He was very professional and Caliber did a terrific job on my car. This is the second time they repaired the same car. As was the case last time, an idiot crunched my vehicle, but they are experts and returned my car to like-new condition.

Samuel E (Toyota owner) reviewed 8/28/26

Sara (Mercedes-Benz owner) reviewed 8/28/26

Good performance, i would recommend Caliber Collision to others.

The Caliber Team did an excellent job. Easy Peazy. Car looks great! No Hassles!.. Thanks guys.

Customer Service was great, by phone and in person. Thank you.

Larry (Ford owner) reviewed 8/28/26

Definitely recommending Caliber to anyone who needs repairs. I am grateful to my neighbor who recommended Caliber to me!

Completely satisfied!

Best customer service imaginable! Everything was handled easily and smoothly. Great communication.

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Caliber - El Segundo

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - El Segundo

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,112)

2,621 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?