Fix Auto Escondido
In operation 42 years.
Henson's Fix Auto is owned and operated by Kirk Henson. For over 40 years the Henson family has served the North San Diego County community with quality repairs and honest business practices. Each team member here at Henson's is committed to our goal of being the collision repair facility of choice.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was very friendly and helpful. I got consistently updated on the status of my vehicle and where it was in the repair process.
My Experience - 5.0/5.0 -
Top notch customer service
My Experience - 5.0/5.0 -
From the first phone call to the time I picked up my vehicle, Raul and his team were helpful, considerate, and kept me informed about my vehicle repairs along the way.
My Experience - 5.0/5.0 -
From dropping it off and ask the time during the fix, I was kept up to date on what was going on. In person, everyone was very helpful and attentive. Any questions I had were listened to and answered. You have a great team. Team, because I watched how they worked. Everyone was working for the same outcome. Happy people like me. Thank Raul and the team!
My Experience - 5.0/5.0 -
Employees are helpful. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wow absolutely amazing service thank you so much Raul especially who has to deal with the insurance and my nagging for helping me and explaining everything to me unfortunately this is the 2nd time my car has been here and the 2nd time fix has been completely awesome and completely clean with their work my car looks brand new the work it’s amazing just thank you so much Raul and your team for always keeping me updated with everything thank you I will definitely recommend FIX to all my friends and family and will definitely keep fix for my auto repair thank you so much 🫶🫶
Likely to Recommend - 5.0/5.0 -
I will recommend to everyone who will listed
Repair Quality - 5.0/5.0 -
Amazing LIKE WOW !!!
Customer Service - 5.0/5.0 -
Very satisfied with Raul always keeping me updated and helping me out when I called out had questions amazing job thank you Raul
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
High quality work by thr entire team. THANK YOU
Likely to Recommend - 5.0/5.0 -
Always!
Repair Quality - 5.0/5.0 -
My favorite repair shop! My car was repaired to excellent condition! Thank you!!
Customer Service - 5.0/5.0 -
Alex Glory Josh rock stars! Communication with me 100% from insurance to car rental and they handled it all for me! Thank you one less thing to worry about
Likely to Recommend - 5.0/5.0 -
I would recommend this shop to my friends and family they did an amazing service
Repair Quality - 5.0/5.0 -
Good communication and great work, my car looks brand new, they even detailed the inside and did an amazing job.
Customer Service - 5.0/5.0 -
Good communication and fast response from the team.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love the employees. Tips soon to rate the overall job as of now
Returned Clean
My Experience - 5.0/5.0 -
Job well done! Somehow, my car looks better than the day I bought it! It is never ideal to have an accident in a newer vehicle- Fix Auto Escondido made our experience actually pleasurable, as we enjoyed every single time we communicated with your staff. We were so well taken care of, every step of the way. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a great experience from my initial phone call about my claim through picking up my car, which looked better than new!
Customer Service - 5.0/5.0 -
Treated us like family they have known forever.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The status update could be improved particularly when repair takes much longer than initial estimate. Also I had some issues during payment.
Customer Service - 4.0/5.0 -
I had to call several times to get the status update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience all around!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were all very professional and did a great job on my truck.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck looks great and I am happy to get it back looking so good. Thank you.