Fix Auto Hermosa Beach @ Jim& Jacks
In operation 20 years.
Fix Auto El Segundo @ Jim & Jack’s is a family-owned and operated business that has proudly served the South Bay community since 1969. With more than 20 factory OEM certifications and a loyal customer base, we are dedicated to delivering the highest standards of quality and customer care. We are also an approved Direct Repair Provider for numerous insurance companies. Our mission is simple: get the job done right at a fair price while ensuring every customer enjoys an exceptional experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thorough. Excellent communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Car turned out great. The repair time was longer than anticipated
Customer Service - 4.5/5.0 -
Richard was responsive when I called for status
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job was done on time. The receptionist at the Hermosa Beach location was very friendly and helpful.
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Despite the hiccup during vehicle pick up on January 16, they were reliable and my car looks new
Repair Quality - 4.5/5.0 -
It would have been 10 had there not been a hiccup the first time I was told the car repair was completed. Jan 16 we came to pick up the car with their direction only to find out that there is imperfection and some time of peeling on the front bumper. Long story short the car had to stay one more week to repair the damage pointed out during pick up inspection.
Customer Service - 4.5/5.0 -
Richard was accommodating, easy to reach and communicated well through the repair process. He gave updates every so often and I appreciate it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
I have only had the car for a few days, but at this point I’m satisfied.
Customer Service - 0.5/5.0 -
My assigned customer service representative, Monica, was often unresponsive and failed to follow through on the request I made when dropping off the car that I did not want after market parts. By the time I realized this my car had already been there for two weeks. Against my better judgment and to not further delay completing the repairs to my car, I told her to go ahead with the parts that had already been ordered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Hello, took my vehicle home yesterday evening 5pm. The car looked great and I very happy with the repairs. However, today I noticed there is a hairline crack in the windshield that was not there prior to taking it into your shop for repairs. After having the vehicle in your care for the last month and a half, it was returned to me with this crack in the windshield (especially disappointing after the repair cost was more than $16k. If you could please have someone call me tomorrow to see what can be done to have this fixed it would be greatly appreciated.