Fix Auto Hermosa Beach @ Jim& Jacks
In operation 20 years.
Fix Auto El Segundo @ Jim & Jack’s is a family-owned and operated business that has proudly served the South Bay community since 1969. With more than 20 factory OEM certifications and a loyal customer base, we are dedicated to delivering the highest standards of quality and customer care. We are also an approved Direct Repair Provider for numerous insurance companies. Our mission is simple: get the job done right at a fair price while ensuring every customer enjoys an exceptional experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The whole experience was effortless and my vehicle looks like new. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
In all my years as a consumer, then nearly twenty years as an agent and finally as a District Manager for Farmers, I have never had such an exceptional level of service. I couldn't be happier!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall, service was good. There were a couple of things that could have been better. The paint was damaged on the bumper and fender. The estimate didn't include painting the fender, and I was asked to pay more when I brought my car in. Ultimately, I wasn't charged extra, but I had to object to the oversight. Rear seatbelt didn't work upon return. Repair will take place in the morning. Button on dashboard was scratched upon return. That seems to have been polish out now.
My Experience - 5.0/5.0 -
I appreciated and enjoyed reading the text messages. The repairs were completed ahead of schedule. The car looks great. The interaction was courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jimmy at Hermosa Beach provides excellent customer service. My car looks great and I was even able to pick it up early. I am definitely going to recommend Jim and Jack's to my friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was extremely friendly!
My Experience - 5.0/5.0 -
Thanks for the great customer service and speedy repairs. Thanks for the car detail as well.
My Experience - 5.0/5.0 -
Great service and care. Easy to deal with. Efficient communication.
My Experience - 5.0/5.0 -
Awesome service! My car looks terrific!
My Experience - 0.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I am very unsatisfied. After receiving my car, I noticed that a box, containing a back up converter was missing -- this is a very expensive item. Why was the box touched at all? What has happened to my back-up converter? I immediately called Jimmy in Hermosa Beach -- he has not gotten back to me. I would like an answer, before I pursue this further. Genie Moreno
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jimmy was fabulous from the first call I made!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Absolutely no complaints. Job well done with courteous service.