Fix Auto Monticello

4.8 (193reviews)
98%
4071 Chelsea Rd Ste B,  Monticello,  MN  55362
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Shop AssistantSparkles

In operation 47 years, 24 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com//Monticello

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (193)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations, including complimentary interior and exterior cleaning. Communication was a standout strength, with customers appreciating regular text updates throughout the repair process, which eased stress especially for first-time accident claimants. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including occasional follow-through on minor details, communication gaps, and ensuring all components are properly checked before vehicle return - feedback shared directly by customers themselves.
AI-Generated from reviews written in the last 12 months
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"Top Notch Customer Service. Excellent communication and workmanship."
"Best service I have ever received from a company as FixAuto shop they explained everything so you understand ..." Read more
"... was VERY pleased with their work. More importantly, their level of communication was excellent! They give you a prediction of when the work will be completed and ..." Read more
"my driver door alignment is off the door does not shut right, and there was damage to the interior door panel ..." Read more
"... people at the company. The were a few issues and they made sure that everything was fixed as if it was a new vehicle. I would use them again and I would recommend them." Read more
"It was ready a week earlier than anticipated"
"You exceeded expectations by having it ready 4 days before the estimated date."
"... ever thought possible after getting in a car wreck! Dropped the car off and fixed within two weeks without hassle. Cant complain one bit!" Read more
"Took an extra day which meant we didn't have it over the weekend"
"It was done in four days! They predicted a week. Wonderful job!"
"I was kept on top of the repair and insurance process perfectly! Never having been in this accident situation before ..." Read more
"I did not find the need to call the shop at all, the timely texts were great!"
"... communicate with and answer any questions I had. They were great at giving me updates throughout the whole process and work with me on pick up times. Id definitely ..." Read more
"... the past couple months. The reason I returned is the detailed communication from their knowledgeable staff along with the superior work they do. Next week Im ..." Read more
"The communication was not up to par. I was told at least two times that I would here back that day and never received a call when he said he would."

Likely to Recommend

Repair Quality

They did a very nice job and the turnaround was fast

Customer Service

Very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Monique (sp?) was fantastic! I also appreciated the texts updating us regarding the repair status. Everyone so friendly there I will definitely return if needed! (The repair looks great as well😊)

Likely to Recommend

Repair Quality

I can't tell there was any damage. Happy with the repair.

Customer Service

Staff was good. They were able to complete the repairs quickly. So quickly that I wasn't aware and I had to react quickly to picking up my car and returning the rental. A little more notice would have been good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Rear bumper was fixed fast (One week only) and looks great

Customer Service

Friendly service at Brooklyn Park

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience and thrilled it was done quicker than anticipated!

Likely to Recommend

Repair Quality

Thank you for your hard work! Good job!

Customer Service

Good job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you, my truck looks beautiful! Wasn’t expecting the inside to be detailed! That was awesome💯

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was done very quickly and looks amazing. I have suggested others to use your services.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Need to have the foam in the grill installed correctly

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work is very good, looks brand new. Only complaint is that the estimate took longer than expected.

My Experience

They made everything very easy & convenient for drop off & pick up. Kept me well informed throughout the repair process.

My Experience

The manager John Vix was great! He kept us informed on the progress, and the four week turnaround was miraculous. We met Mike who worked on the vehicle, and he and the whole team did a superb job!!

Likely to Recommend

Absolutely!! We already have told people about it.

Repair Quality

John Vit, the GM, led us through the process in a calm, professional manner….assuring us you would fix the truck and make it look good and drive well. You did both!! Thank you!!

Customer Service

John Vit, the GM. Monique, the receptionist. Mike, the auto body repairman we met. All were professional and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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