Gerber Collision & Glass - Albertville (Mn)
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - Albertville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Customer service at the front desk was great. The folks ordering parts were horrible. I went in to get the estimate. All went well. We setup an appointment. I was told they would order the part. I showed up on a Tuesday to drop off the car. They had not ordered the part. The part would come on Thursday. We drove both cars home. What a waste of my time when I was proactive in trying to make sure they had the part.
My Experience - 5.0/5.0 -
Great job on my truck. Kept me notified
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff. Always good to work with people that arw always friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Were very kind and understanding. They got me in very quickly. Everyone is friendly and the work done was flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole team and process was great! I’ve been there before with another vehicle and I will continue to use Gerber for any future needs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was initially concerned when you Rogers location transferred my repair work to Albertville, but I did need to be. Albertviloe did great work, kept me informed, and helped me with a couple of other things (license plate holder issue, I thought a scratch to my suv had happened, but Albertville professionally and curteously should me it was a pre-existing condition) that I was not aware of). Great job everyone.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and friendly staff. We were updated on the status of the vehicle. They worked with my insurance and car rental. Would do business again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This shop really stand out as professional and I feel like I can actually trust them with my vehicle!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional team, high quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was told two things that were untrue . First I was told that the neighbors insurance company had told Gerber that my neighbor had acknowledged liability when I got the repair estimate from them on the spot..I knew it was Not True as I had just spoken to the neighbors insurance company person handling my claim, and when I told Gerber estimate person this , they disputed it and asked if he could start the repairs...I told him I would get back to him After calling the insurance claims person to verify the acknowledgement of liability. The look on his face clearly showed he was caught in a lie. I left Gerber and called the insurance claim rep, and No, liability had not been admitted by ther member yet. Second, when dropped off car for repairs, the person who gave me the estimate told me the repair would be done in one to two days....it took one week. Note, there were No vehicles in the shop being worked on when I dropped off my car...as I walked through the shop area with this person, so why lie..? Third, I called twice to check on readiness post waiting the two days, and was told that on Tuesday and Thursday they call with repair status to customers, so I would get a call. I dropped my car off on the Monday morning, called on Wednesday, never got a call or text with repair status on Tuuesday or Thursday. Why the lies? And I have insurance coverage, so my policy would have been liable if I had believed the Gerber person about admitted liability by my neighbor when it was not true....they just want your money for repairs before you know who is really paying for it because they do not care.
My Experience - 0.0/5.0 -
The cost of the repair seemed suspiciously higher than necessary once the technician knew we had received a check based on worst case scenario the smaller repair suddenly was 1/2 the cost
My Experience - 5.0/5.0 -
I highly recommend this shop, everyone I met there was easy to deal with and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good. Job
My Experience - 5.0/5.0 -
From my initial call, the entire team was helpful, professional and friendly. Brandon walked me through the entire process, kept me informed along the way. Helped with the insurance procedures. The entire team made the process seamless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the first call, the team was respectful, professional, and friendly. Brandon kept me informed through the entire process and up-to-date.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber was so friendly, thorough, and did excellent work on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ll be back
Repair Quality - 5.0/5.0 -
Start to finish everyone great group to work with. Thank you for the positivity and professionalism.
Customer Service - 5.0/5.0 -
Everyone was great to work with. It was great to be treated as a friend. Everyone was so polite which is nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very satisfied with the service that was done on my truck. Whenever I called there with a question, the front desk personal were very informed with what I was asking!